Wren Kitchens Reviews 

After having some difficulty in resolving an issue with an item in my kitchen, having tried to have it resolved multiple times without luck, I got speaking with Ruby from the customer services team. She assured me that my enquiry was entirely reasonable and whilst it was not one she could easily resolve, she would personally update me the following week with what actions she had taken. To date I have been kept regularly informed of the progress of my resolution and I feel that Ruby has gone above and beyond to make what was a rather stressful matter much easier to bear. I have had my faith renewed in Wren Customer Services by her actions and service on this occasion. Thank you Ruby !

Very informative, knowledgeable & helpful!
Lovely man too, even engaged with my dogs.
Would recommend!

A Miss was very prompt and made a thorough measurement of our kitchen. He was polite and very professional

C Cale came to my house at the agreed time and measured for a kitchen he was polite and helpful. Ask questions about appliances etc highly recommend.

Extremely disappointed with what was to be our dream kitchen after spending in excess of £20,000 including installation. Our kitchen quality is far below what we expected. Issues started with installation of our Quartz work top, the join is uneven and it was left dirty and covered in sealant. To move my kitchen forward I had to agree to keep the worktop as it was despite being unhappy.

All units come covered with instructions to only remove after decorating which we followed waiting till the kitchen was tiled and painted. Only at this point have we found 2 end panels and a door have flaws, that look awful in certain light. It appears that the suface was not clean when the gloss was applied. We also have bowed doors on the under sink cupboard and dishwasher. I have contacted Wren several times as I would like them to exchange the faulty parts. My fitter has moved on and I should not have to pay someone else to rectify faulty items.

This is the last replay I have had from Wren offering a half price refund on the faulty parts which is an insult as I will have to look at this poor qulity product for years to come. At 60 years of age it is unlikely we can ever afford another new kitchen. Please think carefully if you are looking for a quality kitchen and good customer service do not choose Wren

Dear

Thank you for your time on the call today.

Rather than replacing the items, what may be a more beneficial option for you to consider would be a partial refund on the item to keep it as it is. This way, you can continue with the installation without waiting for additional deliveries, saving you time and potentially further installation costs.

The items we would offer a partial refund on are:

2300x600x18 D/End Autograph Winter Blue Gloss

1000x360x18 D/End Autograph Winter Blue Gloss

700mm - 2 Door Inc 1 Shelf Base - 700mm wide x 870mm high x 570mm deep - Autograph Winter Blue Gloss

716x596x18 Frt Autograph Winter Blue Gloss Appliance Door Pack

Total refund - £173.25

Just to confirm, the warranty held will not be affected by the refund.

As your order is less than three years old, you can order replacements quickly and easily using our app. Just search for “Wren ” on Google Play or Apple’s App Store.

If you’re having any trouble logging in, it’s worth checking that the app is updated to the latest version on your device.

Kindest regards,
Ruby

Wren

Popped into Wren to look at bedroom wardrobes. Came out with a perfect design, shown all the options by S Cook, who was cheerful, polite and very helpful. S Dixon came and measured. He was on time, polite and got on with the job. All of this in one day!
So far, so good Wren! Hopefully if we go with them this faultless service will continue.

Excellent Service

Samuel offered a great service. I rang in the morning but had left my house so couldn’t do a video call to see the kitchen cupboard. Samuel offered to ring me back when I got home after work (before he finished for the day) He did. Excellent service. Recommend Samuel for Wren customer service.

Jon Evans-Baldwin did a great job. He contacted me ahead of time to confirm when he was turning up, was on time and very courteous and answered all my questions. Very impressed with the service. Thank you

Friendly and efficient service. Liaised well with timings.

Tim was very pleasant and professional in his manner. he conducted his survey and explained to us what he was doing throughout his visit

Visited your Truro store today, numerous staff members sitting about, not doing anything, other than ignoring me, then one brave chap comes up and engages me
‘let me guess, on your lunch break from building (I was wearing trade clothes) and come to have a look at a kitchen, or have you been sent down here by the mrs?’
Ok good effort if somewhat stereotypically sexist, but hey let’s move on….
We wander about and chat, quite helpful, right up till we get to what he describes as the most popular door style because of the angled rebates.
‘Women say it’s very easy to clean, you’d be amazed how often I talk about how easy these are to clean, especially as I’ve never cleaned a kitchen in my life’
I suggested he try it sometime before I left.
(There was more…)

Nothing outrageous or massively offensive, just constant gentle sexism and more than I wanted to hear.

I lead men’s groups where we try to change the stereotypes, learn to do better.
I suggest some EDI training as a minimum 😁

My first experience with this company
" Wren Kitchens " was very good.from the moment I walked into the showroom, to having a survey done today. Ive yet to into the showroom to pick out the Kitchen I want. The surveyor was very pleasant. He was on time, gave me a call beforehand a real genuine chap. And we chatted about this and that while he took measurement of the Kitchen, which took about an hour to complete.
Next stage of my experience is next week by going into the showroom to see my kitchen come to life on the computer.

O Firouzia done a Very good service nice job he done

Leon was very helpful and polite. He was bang on time and efficient.

Turned up on time, friendly and efficient! Name on card is M Sabin. Thank you!

Finlay was very helpful and professional. He sort it out the issue instantly. He delivered the excellent service.

Wren planning and the understanding of our needs saw us with not a dream kitchen but definitely a better working one. I say this as we have pulled out an 8 year old kitchen to start again.
Delivery lads were spot on unfortunately at th suggestion of th salesman we didn't have most of the units left in the house this disgruntled wrens fitter who was arranged off th books.
There was no communication on when and what impact there would be for the likes of th sparky coming and power having to be off for hours at a moments notice when working from home.
Kitchen fitter did a splendid job but caught us off guard when he asked for 1.5k cash on day 3 no mention we were paying in cash.
Fridge had a fault which they sorted in days.
We had 2 additional pieces of kitchen we didn't need and with photos of th packaging and proof they weren't required a full refund was given although we are left to get rid of the same.
The worktops order was done incorrect which delayed things but got sorted.
Th refer a friend we are still waiting on well after they said it would arrive.
Overall a good kitchen

T marks was extremely professional throughout the visit and provided an excellent level of service. He was courteous, approachable, and took the time to explain everything clearly, making the whole experience smooth and reassuring. What really stood out was how kind and patient he was with my son. He took the time to interact with him, making him feel included and comfortable, which was greatly appreciated. His friendly and caring attitude made a real difference, and he is a credit to the team.

Very polite and professional