Wren Kitchens Reviews 

101,938
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 10,350 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the helpful staff and kitchen designers for their exceptional professionalism, clear communication, and meticulous attention to detail throughout the entire kitchen planning stages. Consumers consistently note that the delivery teams are polite, highly efficient, and extremely careful when bringing heavy items into properties. However, some customers also noted frustrating delivery delays and recurring issues regarding damaged or faulty products appearing over time. Additionally, a few reviewers mentioned that the customer service representatives were unhelpful and exceptionally slow when attempting to resolve these unexpected post-purchase problems.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, punctuality, and... See more

Service

Customers consistently note positive experiences with service, often highlighting helpful surveyors and... See more

Product

Customers had ambiguous experiences with product quality, reflecting a high level of disagreement. While some... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with experiences varying dramatically from highly... See more

Delivery service

Consumers find delivery service to be ambiguous, reflecting a wide range of differing experiences. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Couldn’t recommend Stephen Kelso at Wren Ayr Branch enough! From start to finish he was brilliant, listened to exactly what we wanted and had so much patience with all our changes and questions 😂... See more

Company replied

Rated 5 out of 5 stars

Wren arranged my measuring visit. I was kept informed through since appt booked. I was told who would attend the visit and time. A Afzal attended the visit and prior he introduced himself and even ask... See more

Company replied

Rated 5 out of 5 stars

Mark Rennolds came out to measure up for us today and it was a pleasure having him round. He was super friendly and helpful, even offering design suggestions due to his experience working on the desig... See more

Company replied

Rated 5 out of 5 stars

Very efficient, on time with good updates on arrival time. Made sure everything was protected and carefully brought in the delivery with thought to what would be used first so the fitter could access... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Kitchen Remodeler

About Wren Kitchens

Written by the company

At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 129 showrooms across the UK.

The Wren Way

Written by the company

Our heritage
The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
Welcoming showrooms
Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
Free design service
We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
Made to order
Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
With you from start to finish
Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
Made in Britain
As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
Professional fitting service
Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
Fitted bedrooms now available!
With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

102K reviews

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4.4

All reviews

(101,938)

10,205 reviews in the last 12 months

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Rated 5 out of 5 stars

I spoke to Edyta at the customer…

I spoke to Edyta at the customer service department. She was very polite and very helpful. A side panel was the wrong size. A new panel is being sent and will arrive on Monday. I would definitely recommend Wren to anyone looking for a new kitchen.

15 September 2026
Unprompted review
Rated 5 out of 5 stars

Ben and Andre were fab

Ben and Andre were fab! Good communication before arrival and delivered everything into the house carefully and swiftly always checking everything was ok where they were putting it, and there was a lot!!!! Thanks!

15 September 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended.

Highly recommended.
Thank you Andy Moss for being very professional, efficient as well as patient and answering the questions I have asked to clarify my doubts regarding the fitted wardrobe during the measurement survey. Good start with Wren Kitchens team, looking forward to fulfill our dream with you.
All the very best with your journey.

15 September 2026
Unprompted review
Rated 5 out of 5 stars

Donna was brilliant!

Donna was brilliant. Lovely to talk too, listened and solved the problem. Video call feature is so efficient! Follow up email sent to me straight away with all the info I needed. Thankyou!

15 September 2026
Unprompted review
Rated 5 out of 5 stars

During installation I have needed to…

During installation I have needed to call customer services on a couple of occasions to resolve snagging issues. Both times I received excellent customer service from Jordan D and Georgia. They both resolved my issues at the first time of asking.

15 September 2026
Unprompted review
Rated 1 out of 5 stars

Wren Kitchens from hell

Wren Kitchens can certainly sell you the dream. The design process feels exciting and professional, but our experience afterwards has been very different. Four years after our kitchen was installed, we developed a problem with the flooring. The kitchen was designed by Wren, and the flooring was installed as part of Wren's installation service, arranged with a fitter we did not choose. However, when we contacted Wren about the problem, we were told it wasn't their responsibility. No one came to properly inspect it. For us, the biggest disappointment isn't only that something's gone wrong; it's the lack of support afterwards. So, based on our experience, I'd think very carefully before using Wren's installation service. Make sure you really understand who's accountable if something goes wrong.

15 September 2026
Unprompted review
Rated 5 out of 5 stars

Great service phoned ahead professional…

Great service phoned ahead professional service need more people like this in the world delivery service

15 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Graham,

We're so glad you appreciated our professional service and prompt delivery! Thank you for your kind words.

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

The men delivering were brilliant

The men delivering were brilliant, they came the time they said they would by message, they were both helpful and happy to answer any questions I asked.
They looked genuinely happy to be at work and made what is normally a stressful situation very calm and pleasant.
Thank you so much.

15 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Lauren,

We're so pleased to hear about your excellent experience with our delivery team. It's wonderful that they were helpful and happy to answer your questions, making a potentially stressful situation calm and pleasant.

Warm Regards,
Callum

Rated 5 out of 5 stars

Would recommend

Great quality items and fab communication regarding delivery. Would recommend.

15 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi,

We are so pleased to hear you are happy with the quality of your items and our communication regarding delivery. We truly appreciate your recommendation!

Warm Regards,
Callum

Rated 5 out of 5 stars

Feedback related to delivery service of kitchen panels

Feedback related to delivery service of unit kitchen fronts and panels. The large delivery was conveniently placed by the friendly team of Glen and Alan. It was on time - at the beginning of the slot - and pre- arrival confirmation very efficient, both with a phone call and texts. Thank you.

15 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Deborah,

We are so pleased to hear about your positive delivery experience. It's great that the team was friendly and that the delivery was on time and efficient. We appreciate you taking the time to share your feedback.

Warm Regards,
Callum

Rated 5 out of 5 stars

Excellent delivery

Excellent delivery, prompt and efficient
Thank you to R Thatcher and team

15 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Kerry,

Thank you for your wonderful feedback! We are so pleased to hear that you found our delivery service to be prompt and efficient. We truly appreciate you taking the time to share your positive experience.

Warm Regards,
Callum

Rated 5 out of 5 stars

Very good workmanship professional

They were prompt, clean, and efficient couldn’t fault the whole process. Well templated and fitted. Very good

14 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Patrick,

We're delighted to hear about your positive experience. It's wonderful to know that our team was prompt, clean, and efficient throughout the entire process, and that the templating and fitting were very good.

Warm Regards,
Callum

Rated 5 out of 5 stars

They were really professional

Rachel and zak were really professional, efficient and helpful . They also told me about some damage that had happened in transit and reported it for me .

10 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Alex,

We're so pleased to hear about your positive experience and that our team members were professional, efficient, and helpful. We're also glad they reported the transit damage for you.

Warm Regards,
Callum

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