Wren Kitchens Reviews 

100,630
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 9,190 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and knowledgeable staff, describing smooth design processes, friendly interactions, and thorough home measurements that make planning easy. People also appreciate the prompt delivery service, noting that drivers keep them well updated and handle items carefully. However, some customers also noted frustrating issues with damaged doors, fragile materials, and missing parts upon delivery. Some reviewers were not happy with unhelpful customer service and poor communication when trying to resolve these unexpected problems. A few individuals mentioned difficulties with installation work and delays affecting their overall renovation timeline.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting that team members were professional, polite, and... See more

Service

Users describe positive interactions with service, highlighting efficient measurements and helpful staff.... See more

Product

Clients share ambiguous opinions on product quality, reflecting a high level of disagreement. While some... See more

Customer service

Consumers find customer service to be ambiguous, with highly mixed experiences reported. While many reviewers... See more

Delivery service

Reviewers share mixed feedback about the delivery service, reflecting a wide range of experiences. While many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a fantastic experience with P. Ford from Wren, who came to measure our kitchen ahead of our design meeting. He was extremely polite, professional, helpful, and knowledgeable, and took the time... See more

Company replied

Rated 5 out of 5 stars

Initially all long contacting Wren etc. After photos were submitted all became clear. A wren employee called from Humber region she was fantastic so helpful explained everything & sorted out my... See more

Company replied

Rated 5 out of 5 stars

We ordered a Wren kitchen with the skilled aid of Lucy a designer. The products were all delivered in apparently good condition, one slightly damaged door will be replaced within a week. The install... See more

Company replied

Rated 5 out of 5 stars

Richie could not have been more helpful in resolving my issues. He’s emails have explained all the details of the resolution. I suggest you use him as an excellent example when training other staff. W... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Kitchen Remodeler

About Wren Kitchens

Written by the company

At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.

The Wren Way

Written by the company

Our heritage
The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
Welcoming showrooms
Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
Free design service
We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
Made to order
Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
With you from start to finish
Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
Made in Britain
As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
Professional fitting service
Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
Fitted bedrooms now available!
With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

101K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(100,630)

9,253 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Disaster delivery from Wren with…

Disaster delivery from Wren with furniture left at the front of our house in the building dust. Absolutely unqualified delivery drivers who can't execute a simple delivery.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Punctual, friendly and efficient

I Kvetkovska was punctual, friendly and efficient. She pointed out a couple of things size wise I hadn't considered and was quite knowledgeable on appliance sizes. I enjoyed my short but sweet interaction with her.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Karl was absolutely amazing from start…

Karl was absolutely amazing from start to finish! He came out to our home, really listened to what we wanted and helped bring our ideas to life. He designed our dream kitchen and we honestly couldn’t be happier with it. 🥰

He was so lovely, friendly and patient throughout, and made the whole experience feel so easy and enjoyable. You can really tell he cares about his customers and takes pride in what he does.

We couldn’t recommend Karl enough — thank you so much for helping us create our dream kitchen!

22 August 2026
Unprompted review
Rated 5 out of 5 stars

Our surveyor (Mark Rennolds)

Our surveyor (Mark - M Rennolds) was punctual, professional, and personable! A really nice guy who talked us through the process and answered our questions thoroughly and succinctly.

22 August 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Such a simple, pain free and friendly service from Jordan Taylor today. Wren is lucky to have such a competent and knowledgeable member of staff. I felt comfortable having him in my home as he was polite and well mannered.

22 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

J Power has just been to my home from your survey team and what a lovely, polite professional man. He was so respectful and helped with any questions I had. Such a credit to your team.

22 August 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look