Wren Kitchens Reviews 

Gave notice on when she was arriving, arrived on time, explained what she was doing and did what she needed to do. Was very friendly and professional. Great experience thank you.

We were very impressed with Roy Barkley who came to measure the kitchen. An excellent service and he was very attentive to detail. Thanks Roy!

Steven was really polite, positive and very respectful.

Really helpful, friendly and insightful visit from I Kvetkovska. A really good introduction to Wren customer care and can only encourage people to use their services.

P Ford was very professional and friendly when he came to measure our property for the kitchen, very helpful

Difficult journey with Wren from the start. First salesperson kept changing things on the design to get the cost down but wasn’t explaining things properly so we changed to another showroom and team. Second salesperson did the same and this resulted in us having no pop ups in our quartz worktop as he removed them by mistake and forgot to add them back in. The hob is also off centre to the back wall oven and looks awful. With a big renovation going on in the house I trusted wren to design and supply a lovely kitchen and in all honesty I’m very disappointed. Customer service is impossible to get hold of and once the showroom has taken your money it’s impossible to get a response from them either. Wouldn’t recommend

My kitchen should have been completed in three days but 6 weeks on it’s still not completed. I’ve had a dreadful experience from the day of delivery when worktops were missing. Delivery drivers said it’s probably coming on a different van (after initially saying I hadn’t ordered any till I showed receipt. One person brought in all the two man lift heavy items. He did apologise for the banging this invoked explaining his mate was being sick on the pavement a few doors up. I called gloucester store as this was purchase store, saying the fitter was coming in 2 days and was reassured worktops can be here in couple days. Fitter removed all the kitchen and on day two had to leave as he couldn’t door any more, five days off work for nothing. This left me with no water downstairs for over 10 days and as property was tiny I was trying to drink and wash up using bath water upstairs . Wren could not be less interested. Fitter moved onto other jobs and I was left in the first heat wave over 30 degrees with no tap water to access. 6 weeks on I’m still being fobbed off, every e mail takes 7 days for reply then every call is 40 minutes on hold. I’m awaiting a resolution and compensation but each time I’m moved to different departments- currently with ‘snagging’. I’ve had to take three separate lots of leave to accommodate the missing and damaged items being delivered all different days and there is no is no appreciation some of us have to work full time. Gloucester branch washed their hands of it once they realised the delivery team were not going to deliver the tops for 10 days. I would not touch them again. Once a resolution is offered I’m happy to amend the review to reflect this but I think they accept some buyers will be let down by them and with the prices they charge That’s ok. Btw the fitter said he gets paid a third of what they charge the customer! Get your own fitter if you decide to take a gamble on Wren.

Darren Atkinson visited and did a great job. He answered our questions was polite.

I Kvetkovska was so helpful and professional. She arrived exactly at the time given, called before attendance to confirm appointment. The experience was stress-free.

Today’s visit went exactly as planned. I received a call from S Heggie ahead of arrival which was in the time slot allocated. I had many questions during the visit (as I always do!) of which all of them were answered. I am yet to move in so I know very little about the property and he was very helpful in locating the meters etc. so thank you for making the process an easy one.

A Hadnum came to measure our job, very polite and chatty. Explained the process well and next steps

Ilze Kvetkovska was absolutely fantastic in providing us with service during the measure appointment. She was on time very pleasant and gave us some great advise.

Really happy with the service from P Ford. He was very friendly, professional and punctual, and took the time to carefully measure everything and talk us through the details. He was knowledgeable, helpful and made the whole process feel easy and stress-free.

Really impressed with the service so far and would definitely recommend them to anyone looking for a kitchen design. Thank you!

Following our review Harrison of Wren contacted us and sorted out our issues with the replacement panels.
Our thanks go to him and Wren for their support and assistance

C Smith attended our property to complete our survey. They were polite, professional and helpful. 5* service.

T Moyer

Punctual and professional! Happy with this service from Wren ☺️

Andy was very friendly and knew his stuff ans was full of information about Wrens and questions I was asking

Was helpful & efficient in the measuring process 👍🏻
G Newbery was the Surveyour & was top notch

Stay away from this company. From delivery to installation I have had nothing but problems. I'm still waiting for a missing door 4 months later. With the most incompetent customer service.

The delivery team were excellent. Arrived on time and delivered into the house with care.
D Sauermann team were a credit to Wren