Woolovers 

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Woolovers deserves zéro stars. They promptly wrote à damage control message for the public to see on Trustpilot right after I revealed how they stole my money after I ordered items never received The... See more

Rated 1 out of 5 stars

I paid for 2 jumpers on 30th August,2013, to date these have not arrived,as at 2nd October,2013. Am off on holidays tomorrow,minus the jumpers and $72 plus. Have been told their is an Airfreight handl... See more

Rated 3 out of 5 stars

I ordered 4 items which arrived very promptly with free postage. Sadly though I had to return two, as right out of the bag, they were starting to pill and had holes ready to occur where the wool was s... See more

Rated 1 out of 5 stars

Terrible quality, had a pair of socks for Christmas that were holed within two weeks, not at any pressure points but at random places. On complaining my partner was asked to provide pictures of the... See more

All reviews

(79)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

what a great company

i cant praise them high enough. a great well made jersey at a price at least half of which I would pay in Nz. easy to order, very prompt delivery, I am thrilled This was purchased as a gift for a birthday in September but I am sure the receipient will be as delighted with it as I am, this is the seventh jersey I have bought now, will not shop anywhere else for knitwear now I have found them!!!! thank you

4 August 2014
Unprompted review
Rated 5 out of 5 stars

Perfectly happy

I've now bought 4 products and am happy with the price, quality and service. Even when I needed a size change, this occurred without fuss or inconvenience. For me, this beats travelling to and traipsing around the shops on the outside chance they have what I want.

12 July 2014
Unprompted review
Rated 5 out of 5 stars

Fantastic

Woolovers has a great selection of jerseys at great prices and colours and styles that we can't get in NZ. A fantastic service that had them to me within a week. Looking forward to buying more in the near future.

8 July 2014
Unprompted review
Rated 5 out of 5 stars

Great value

Woolovers have styles and colours not available in New Zealand and the prices are unbelievable. Great service and quality too.

11 June 2014
Unprompted review
Rated 5 out of 5 stars

a wish came true!

after 50 years in New Zealand I always wanted an Aran Jacket or Jersey. I now have both! First the cream Jacket. I exchanged the buttens with wooden onse and my friends admired the cream Aran Jacket. The special offer of free delivey and price reduction was too much of a temptation! I orded the pink Aaran Jersey and like the first order it arrived promptly and I am delighted and the envey of my friends.
I certainly would recommend this company to anyone who otherwse hesitates buying online.

10 June 2014
Unprompted review
Rated 5 out of 5 stars

Great Service.Great Product. Great Pricing

i have purchased 4 items fom this company lately.. the quality is amazing.. yes in New Zealand we do have similar quality available or even better quality merino products but the pricing is sky high and unobtainable on my income. these products are what they say they are. ..you and/or the garment do not get smelly when wearing them as compared to a lot of non-natural material products available in this price range.
products have been delivered within 5- 10 days each time. i will continue to shop with this company. they also keep you well informed of what is happening to your order throughout. I am what i would consider an average womans size. not a pretzel and the sizing has worked out great for me.

10 June 2014
Unprompted review
Rated 5 out of 5 stars

Great service

Real value for money . Very impressed with quality of garments I bought . Have recommended to friends and I will be back to buy again soon.
Eileen

27 May 2014
Unprompted review
Rated 1 out of 5 stars

Non Delivery

I paid for 2 jumpers on 30th August,2013, to date these have not arrived,as at 2nd October,2013. Am off on holidays tomorrow,minus the jumpers and $72 plus. Have been told their is an Airfreight handling delay,I live pretty well in the heart of Sydney,the biggest city in Australia,35 days seems very excessive to wait with no sign of my purchase.

2 October 2013
Unprompted review
Rated 1 out of 5 stars

No product on which to comment

I ordered on the 3rd Aug 2013, My account was debited on 7th Aug, just 1 day before I needed the clothing. On the 16th there was still no sign of it, & no email offering an explanation, so I emailed the company and here is their reply:
"I can confirm that your garments were dispatched 5th August so they should be with you very soon.
Unfortunately we are aware of delays in delivery of parcels dispatched to Australia/New Zealand around this time.
In most cases the parcels arrive within 10-12 working days, but we do have to allow 25 working days for delivery/missing parcel, therefore if you do not receive your goods by the 4th September, please let us know.
We will need to send you a non-receipt of goods letter for your completion and return. Upon receipt we would arrange for a replacement order to be sent to you."

If they were aware of delays it would have been good customer service to let me know.
It is now the 19th Aug and no parcel yet. I'll need to wait until the 4th Sept before I can let them know it's time to send a non-receipt of goods letter. Let's hope the letter is sent by email.
Finally, why the NZ email address for a company from the UK?

19 August 2013
Unprompted review
Rated 5 out of 5 stars

Excellent Service & Excellent Products

Was very impressed with the prompt delivery to New Zealand, I had to return the first jumper as it was too big and it only took a week and a half from posting it back to receiving the smaller jumper which was a perfect fit :)
I would recommend Woolovers to anyone - their jumpers are very warm and well made.

30 June 2013
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look