Wool and the Gang Reviews 

6,813
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 396 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful colors, high quality of the wool, and the incredibly easy-to-follow instructions included in the wonderful craft kits. Many people also mention that orders arrive promptly, beautifully presented, and securely packaged to ensure everything is in perfect condition. However, some people mentioned issues with unexpected knots in the yarn that made projects difficult to unwind. A few other reviewers also felt that certain patterns lacked sufficiently detailed measurements or clear step-by-step guidance. Others experienced occasional delivery delays or noted that some yarn colors looked slightly different than expected online.

What people talk about most

Product

Reviewers highlight positive aspects of product, describing the wool as beautiful, vibrant, and soft.... See more

Quality

People report positive experiences with quality, highlighting that the yarn and wool are soft, beautiful, and... See more

Delivery service

Customers report positive experiences with delivery service, frequently highlighting fast shipping and prompt... See more

Order

Clients share positive opinions on order experiences, highlighting that the website is easy to navigate and... See more

Instructions

Reviewers mention positive feedback about instructions, highlighting that the patterns are easy to follow... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really recommend. I'm am experienced knitter but somewhat rusty. The clear instruction and easy to access videos are invaluable. The techniques have changed over the years. It's great to lear... See more

Rated 5 out of 5 stars

The yarn is beautiful, vibrant and soft, I’m knitting the cardigan kit for my daughter as a birthday present and we chose different colours to the pattern suggestion. I have almost completed the cardi... See more

Rated 5 out of 5 stars

I am a rank beginner at crochet and although the project was said to be “for beginners” I worried I wouldn’t be able to follow the directions. No problem! Perfectly clear step by step instruction and... See more

Rated 5 out of 5 stars

Overall a happy customer. This Company is rather expensive, but has great offers that l make use of. There's a super selection of yarns in a wide range of fabulous colours. Products arrived... See more



Company details

  1. Yarn Store

About Wool and the Gang

Written by the company

FASHION MADE BY YOU.

Powered by the maker movement, Wool and the Gang is a DIY brand revolutionising fashion.

We’re here to make your DIY dreams come true, whether you’re a knit novice or a stitch master you’re welcome to join our gang.

Knitting isn’t just a hobby, it’s a community, a lifestyle, and together we can make a positive change for our planet one stitch at a time.

We regret to inform you that during this busy period, your order may take longer than usual to reach you. We understand this is frustrating when you’re excited to get stitching and we sincerely apologise for this. The WATG team are working hard to get it to you as soon as possible!

We will keep you updated with progress, and in the meantime, if you want to speak to us directly, you can contact our lovely customer services team here.

Thank you so much in advance for your patience, heart you!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

7K reviews

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Replied to 97% of negative reviews

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4.4

All reviews

(6,813)

426 reviews in the last 12 months

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Rated 1 out of 5 stars

I think having Evri as a delivery…

I think having Evri as a delivery company is something you should look into. My experience of receiving your products via Evri has not been smooth and I think it’s ridiculous that I have to pay for delivery and still get such a terrible service and it’s never on time. I am also not fully satisfied with your balls of yarn - some have multiple yarns simply tied together in a knot. And other knot into themselves.

26 February 2026
Wool and the Gang logo

Reply from Wool and the Gang

Hello Sophie,

Thank you for taking the time to share your feedback. We’re really sorry to hear about your recent experience.

Regarding delivery: we completely understand how frustrating it is when a courier doesn’t meet expectations. While Evri handles a large volume of parcels successfully, we know experiences can vary, and we are continuously reviewing our delivery partners to ensure the best possible service for our customers.

Regarding the knots on the yarn, we work closely with all of our yarn manufacturers and conduct regular inspections of our yarn to ensure that the best quality yarn is being produced for our customers. However, in some instances, you may find small knots in your yarn (particularly natural fibres!) which sadly cannot be 100% avoided by any yarn manufacturer and is not exclusive to Wool and the Gang.

If you are not happy with the quality, please reach out to our Customer Service team via the below link:

https://woolandtheganghelp.zendesk.com/hc/en-us/requests/new

Best Wishes,
Wool and the Gang | Customer Service

Rated 5 out of 5 stars

Great experience as always

Great experience as always. Weirdly huge packaging for a small product, but as the last item of that size I bought was in better-sized packaging I assume they just ran out.

The purchasing and tracking experience was simple and clear, and the product arrived on time.

25 February 2026
Rated 5 out of 5 stars

New knitter

As someone new to knitting, these kits have been awesome! Clear instructions, video tutorials and beautiful wool. I cannot recommend Wool & the Gang highly enough.

23 February 2026
Rated 3 out of 5 stars

Delivered promptly

Delivered promptly. Quick reply to my question, kit directions somewhat unclear.

27 February 2026
Wool and the Gang logo

Reply from Wool and the Gang

Hi Christine,

Thank you for your feedback!

We are sorry to hear you found the pattern for the Wanderer Bag somewhere unclear. If you did get stuck at some point, please reach out directly via the below link and our crochet guru will be able to help you!

https://woolandtheganghelp.zendesk.com/hc/en-us/requests/new

Best Wishes,
Customer Service | Wool and the Gang

Rated 5 out of 5 stars

Gorgeous

Really easy to order, delivery was quick and secure. The yarn is beautiful to work with, knits up well. The pattern was easy to follow.

27 February 2026
Rated 2 out of 5 stars

Delayed Delivery

The product is great. Deliver was terrible. It should not take 3 weeks to arrive. I did not get the kit until less than 48 hours before I needed to give it as a gift. I ordered based on 5 days max for order to ship, and 5 hours to complete. I’m a slow knitter, but I thought that I would have at least a few more days to knit. Contacted Wool and they kept telling me to check tracking. I did, and no help, just “delayed.” No delivery date posted.
Not sure that I’ll order here, again.

22 February 2026
Wool and the Gang logo

Reply from Wool and the Gang

Hi Nancy,

Thank you for taking the time to share your feedback, and we’re really sorry to hear about your delivery experience. We completely understand how stressful it must have been to wait so long, especially when you ordered with plenty of time and needed the kit for a gift.

While we aim for smooth and timely delivery on every order, delays can unfortunately occur once parcels are with the courier, and we’re sorry this caused such inconvenience. USPS have encountered delays in delivering and issues with updating their tracking links. This is something we are currently reviewing ourselves.

Please don't hesitate to reach out if you need any assistance.

Best Wishes,
Wool and the Gang | Customer Service

Rated 5 out of 5 stars

Very pleased.

All of the items were in stock and everything arrived in one box, on time. All the dye lots were correct as well. I was also concerned about the tariffs inflicted on imported items but WATG responded quickly to me.

26 February 2026
Rated 4 out of 5 stars

Back to knitting

I just got back into knitting again and thoroughly enjoyed creating the hat package that I purchased the material was amazing however, I would have wanted a pattern without seam knitting circular in the round. If you have more patterns with this style of knitting, I would purchase another hat package.

26 February 2026
Rated 5 out of 5 stars

I really recommend

I really recommend. I'm am experienced knitter but somewhat rusty. The clear instruction and easy to access videos are invaluable. The techniques have changed over the years. It's great to learn new skills
The wool is really nice quality.
If I were to offer some constructive feedback; the website could show all colour options for all pattern.

19 February 2026
Rated 4 out of 5 stars

Packaging+, Raffia not so much

I like the packaging, and the instructions are easy to follow. However I find the raffia more difficult to use than had expected for a project rated as Easy. I'm off to a slow start: have had to frog my work a couple of times and I am hoping it gets easier once I can get a couple of rows behind me

19 February 2026

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