I really recommend. I'm am experienced knitter but somewhat rusty. The clear instruction and easy to access videos are invaluable. The techniques have changed over the years. It's great to lear... See more
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Review summary
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Reviews shaping this summary
The yarn is beautiful, vibrant and soft, I’m knitting the cardigan kit for my daughter as a birthday present and we chose different colours to the pattern suggestion. I have almost completed the cardi... See more
Overall a happy customer. This Company is rather expensive, but has great offers that l make use of. There's a super selection of yarns in a wide range of fabulous colours. Products arrived... See more
I am a rank beginner at crochet and although the project was said to be “for beginners” I worried I wouldn’t be able to follow the directions. No problem! Perfectly clear step by step instruction and... See more
Company details
About Wool and the Gang
Written by the company
FASHION MADE BY YOU.
Powered by the maker movement, Wool and the Gang is a DIY brand revolutionising fashion.
We’re here to make your DIY dreams come true, whether you’re a knit novice or a stitch master you’re welcome to join our gang.
Knitting isn’t just a hobby, it’s a community, a lifestyle, and together we can make a positive change for our planet one stitch at a time.
We regret to inform you that during this busy period, your order may take longer than usual to reach you. We understand this is frustrating when you’re excited to get stitching and we sincerely apologise for this. The WATG team are working hard to get it to you as soon as possible!
We will keep you updated with progress, and in the meantime, if you want to speak to us directly, you can contact our lovely customer services team here.
Thank you so much in advance for your patience, heart you!
Contact info
United Kingdom
- hello@woolandthegang.com
- www.woolandthegang.com
4.4
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Perfect shipping, perfect wool!
I've had wool sent to Germany. Worked totally fine :) I love the wool! I have been a capital fan for years now and I am very happy that Wool and the Gang ships to Germany.
24 March 2026
Perfect
Quick delivery of everything I ordered. Easy to follow pattern and lovely quality yarn. Will definitely use Wool and the Gang again
30 March 2026
Great easy knitting kit.
23 March 2026
The yard is beautiful
The yard is beautiful. I haven’t stated yet, I had a few other projects, I am sure it will be beautiful.
24 March 2026
The videos & the booklet really helped…
The videos & the booklet really helped me figure out how to knit! This is a great beginner project and got me through the days I was struggling with a bad cold. It was a good experience to have a kit with nice fluffy wool, pretty wood knitting needles, & a helpful booklet. ☺️
I haven’t finished it yet, it’ll be a while, but I’m grateful to have learned a new skill.
27 February 2026
DO NOT BUY this wool until Wool and The…
DO NOT BUY this wool until Wool and The Gang find a new manufacturer. It used to be a 12 out of 10. Now the way it’s woven into the ball it won’t allow you to easily find the end to start knitting and it becomes a big knot. I bought 12 balls last year and they were amazing. 8 this year and I cannot knit without stopping to take so much time to figure out how to unwind the knots. That’s why it’s on sale
1 April 2026
Unprompted review
Reply from Wool and the Gang
Hello Courtney,
Thank you for your feedback.
I'm so sorry to hear that you've experienced an issue with your yarn. We work closely with all of our yarn manufacturers and conduct regular inspections of our yarn to ensure that the best quality yarn is being produced for our customers. However, in some instances, you may find small knots in your yarn (particularly natural fibres!) which sadly cannot be 100% avoided by any yarn manufacturer and is not exclusive to Wool and the Gang.
If you are not happy with the quality of your yarn, please send us some photos via the link below and we'll do our best to sort a solution out for you :)
https://woolandtheganghelp.zendesk.com/hc/en-us/requests/new
Best Wishes,
Customer Service | Wool and the Gang
Beautiful yarn
Wool and the Gang is my go to for wool. Beautiful wool and nice to knit with. I like their kits
too especially the patterns as they are so easy to follow and if you should get stuck along the way, then there are the tutorials which are very helpful. Customer service is also excellent. I would highly recommend.
24 February 2026
excellent service
I liked the way the company did the packaging. The yarn came to me in a clean, beautiful condition. The shipping was fast.
14 March 2026
This kit is wonderful
This kit is wonderful. The yarn is lovely and super-soft, and the needles are really nice as well. It all came packaged up nicely and I was able to jump right into knitting. As a true beginner, I probably should have chosen a lighter color to make it easier to see the stitches (tip to others just starting out).
10 April 2026
Overall a happy customer
Overall a happy customer. This
Company is rather expensive, but has great offers that l make use of.
There's a super selection of yarns in a wide range of fabulous colours.
Products arrived nicely wrapped and well packaged, recommend.
10 March 2026
Very Good Customer Service...
My order was shipped and arrived quickly.
Lovely Knitting needles.
3 March 2026
As described
1 March 2026
These products are gorgeous
These products are gorgeous, excellent service , reputable company
27 February 2026
The best Wool & patterns & tutorials !!
The best Wool ! I have been a customer since the beginning days of this company I'm always thrilled at their success They have great patterns ,& wide variety of fabulous yarns. THE BEST online video tutorials (w gorgeous accents ) and comes in a great bag !
Always recommend WATG to everyone
3 March 2026
I still did not get my refund and I…
I still did not get my refund and I paid USPS for the return
5 March 2026
Reply from Wool and the Gang
Hello Alexandra,
Thank you for your review, and we’re sorry for any frustration caused.
We can confirm that your return was processed on 27 March, and you were informed of the refund status on 2 April. Please note that once a refund has been processed, it can take up to 7 business days to appear in your account, depending on your bank or payment provider.
If the refund still hasn't appeared, please don’t hesitate to contact our customer care team and we’ll be happy to look into it for you.
Best Wishes,
Customer Service | Wool and the Gang
I think having Evri as a delivery…
I think having Evri as a delivery company is something you should look into. My experience of receiving your products via Evri has not been smooth and I think it’s ridiculous that I have to pay for delivery and still get such a terrible service and it’s never on time. I am also not fully satisfied with your balls of yarn - some have multiple yarns simply tied together in a knot. And other knot into themselves.
26 February 2026
Reply from Wool and the Gang
Hello Sophie,
Thank you for taking the time to share your feedback. We’re really sorry to hear about your recent experience.
Regarding delivery: we completely understand how frustrating it is when a courier doesn’t meet expectations. While Evri handles a large volume of parcels successfully, we know experiences can vary, and we are continuously reviewing our delivery partners to ensure the best possible service for our customers.
Regarding the knots on the yarn, we work closely with all of our yarn manufacturers and conduct regular inspections of our yarn to ensure that the best quality yarn is being produced for our customers. However, in some instances, you may find small knots in your yarn (particularly natural fibres!) which sadly cannot be 100% avoided by any yarn manufacturer and is not exclusive to Wool and the Gang.
If you are not happy with the quality, please reach out to our Customer Service team via the below link:
https://woolandtheganghelp.zendesk.com/hc/en-us/requests/new
Best Wishes,
Wool and the Gang | Customer Service
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