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Review summary

Created with AI, based on recent reviews

Looking at 23 reviews, reviewers had a great experience with this company. Many customers frequently praise the superb craftsmanship, stunning design, and amazing quality of the custom pool cues. People also appreciate the reasonable prices and the fact that the delivered products completely match their expectations. However, some customers also noted frustrating issues with unexpected delivery delays and very poor tracking information during transit. Some reviewers were not happy with receiving damaged goods and dealing with unhelpful customer support responses regarding product replacements. A few consumers experienced persistent problems with broken parts and struggled to secure a proper refund or exchange policy.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often praising the excellent craftsmanship, balance,... See more

Quality

Reviewers mention positive feedback about quality, highlighting fantastic craftsmanship, great weight and... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. On one hand, many reviewers praise... See more

Price

Consumers find price to be ambiguous, with varying experiences regarding costs and value. Many people report... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Cue and case was well worth the money100% happy with it. Only thing that annoyed me was I bought a cue off the shelf and it took 33 days to get. Woods cues was there for any questions I had on why it... See more

Rated 4 out of 5 stars

Made an order from woods cues on 21st of November. The order was processed and dispatched by 24th of Nov. Cue was in Germany by 4th of December and has not moved since . Its bee... See more

Rated 3 out of 5 stars

Once the items arrived they were reasonable quality, though the finish on the ebony extension butt was a bit on the rough side. I was not happy with the delivery service however which took nearly two... See more

Rated 5 out of 5 stars

My second purchase from woods cues, I can highly recommend them, the quality is superb 1 piece ash and ebony 3 star pool cue 8.5mm tip +case+mini extension Total cost all in with delivery aroun... See more


Company details

  1. Sporting Goods Store
  2. Billiards Supply Store

Information provided by various external sources

the online billiards shop for handmade snooker cues, cue cases, Accessories


Contact info

3.9

Great

TrustScore 4 out of 5

151 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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3.9

All reviews

(151)

23 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfect Buy

First of all, they have amazing cues in amazing prices.. 👌🏻
I’ve ordered a cue combo with case and extensions from India. They just shipped the same as shown in picture with same configurations 👍🏻
They gave me so many choices and i just fallen in love with their products.
Shipping is just at lightning speed by them thru DHL.
Packing was top notch.
They are very friendly and responsive
Products doesn’t looks like made in china.. quality is like from Thai 🫰🏻
Just go with wood cues with eyes closed ❤️

27 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent!

I placed the order on a Tuesday, and had the cue in my hand on Friday – in Sweden(!). 1 piece, 3 star snooker cue, 58", 17.8 oz. The cue looks and feels amazing! Bang for the buck is extraordinary, and the service has been excellent from start to finish! Hats off for Woods Cues!

8 August 2025
Unprompted review
Rated 1 out of 5 stars

DON’T USE!

DON’T USE!! They don’t send orders out, they ignore you customer service is shocking!! And there items are rubbish!! Like TEMU AND WISH!!

17 July 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

I am working with woods cues for about 7 years for me personally and for my customers.. Never had a problem.. They are very responsive in messages and ready any time to resolve any problems you may have.. Their cues are hight quality.. Highly recommend..

31 July 2025
Unprompted review
Rated 5 out of 5 stars

My 3rd order from woodscue.com

My 3rd order, now for 1 piece snooker cue, 57 inch, 17.5 oz with mini butt, extension, leather case with additional altered service to replace the brass ferrule to titanium. Woods cue also gave me bonus, 4 extra tips and joint protector. All packaged very well and safe with double cardboard boxes, extra bubblewrap. Very well received and very satisfied.

28 July 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant

Bought some ebony splices to repair my cue couldn't find them in the UK so bought from these guys in the US with free postage no problem with woods cues themselves but would have preferred an option to pay for a different courier since Hermes/evri just left my order on my doorstep in a high crime area luckily by neighbours took it in before it was stolen but still woods cues brilliant got what I wanted and got it quick so still five stars

1 May 2025
Unprompted review
Rated 1 out of 5 stars

Poor experience overall, refund only issued after PayPal intervention

I ordered a 1 piece cue case but was sent the completely wrong one. On top of that, the case arrived with a faulty latch. While delivery was quick and the case itself wasn’t awful in terms of build quality, it wasn’t what I paid for and it was defective.

Despite clearly stating in multiple emails that I wanted a refund and not a replacement, the seller refused to accept a return unless I destroyed the item and sent them video evidence. I even offered to return it if they could arrange collection, but they insisted on this unreasonable condition instead.

I eventually raised a dispute through PayPal and after providing further evidence, the case was found in my favour and I received a full refund.

I wouldn’t order from this seller again. The product was incorrect, it was faulty, and their refund process was completely unreasonable.

5 June 2025
Unprompted review
Rated 1 out of 5 stars

Awful company to deal with

Awful company to deal with! ordered a custom cue at the start of March was told it would be 45-75 days, no update during that time, messaged again looking for an update after 45 days, to be told the start of June, asked for a refund as that was over the 75 days and was told it would be with me by the end of May, been messaging about an update with no reply to any of my viewed messages. have now requested a refund, let's see how long it takes to get a response to that message!

30 May 2025
Unprompted review
Rated 5 out of 5 stars

New cue

I decided to get a one piece cue I had always played a 2-3 piece but was recommended to try a 1 piece,so I ordered one of woods cue & have to say I'm so glad I did playing power shots feels effortlessly & the same with screw shots & it feels much better when playing straight shots if your looking a new cue give these people a try you won't be disappointed top notch.

7 May 2025
Unprompted review
Rated 5 out of 5 stars

Service was fantastic super quick and…

Service was fantastic super quick and efficient delivery considering it came all the way from China to the UK (order confirmed on the 6th of May and receivedon the 9th of May i kno crazy right). Ordered the 3 star range which I believe is their premium range unless I'm corrected. Was really skeptical at first as it was and online order however everything was perfect the cue through and through is awesome no complaints. I'd even go as far and say it's better than the peradons previously used specifically the peradon Canterbury and Chiltern cues. I know bold statement. Honestly after over a years usage of the cue finally reviwing

15 May 2025
Unprompted review
Rated 5 out of 5 stars

Perfection

Snooker Cue, case and extensions came today earlier than expected and they are perfect. I'll be ordering other bits in the near future if I see what I want on the site.
Delivery to Ireland gets taxed a few extra quid FYI 🎱🇮🇪🎱

8 May 2025
Unprompted review
Rated 5 out of 5 stars

Ordered this Custom made cue plus case…

Ordered this Custom made cue plus case and arrived in pristine condition with top Class Craftsmanship. Really pleased with the quality of the cue and feels so good to play with. The case was really outstanding as well. Cue feels so smooth and effortless when playing with . I would Highly Recommend Woods Snooker Cues and cases as they are without doubt very high quality. Thank you so much from a Very pleased customer .

6 May 2025
Unprompted review
Rated 4 out of 5 stars

Brilliant custom cue for a steal of a price.

I ordered a 3/4 custom pool cue to my specs totaling to £97 including delivery.
Communication was quick for finding out what specs I wanted from my cue. The cue took 30 days to make and it was dispatched on the 30th and arrived today! 3 day delivery from China, result!
The cue is exactly what I wanted and it looks beautiful and feels amazing. I cant recommend Wood cues enough.

"Update"
I'm taking away 1 star due to noticing a very poor job on the splicing of the cue. For £85 I can see why these custom cues were priced this cheaply, however I still can't fault the feel of the cue as its superb.

2 May 2025
Unprompted review
Rated 5 out of 5 stars

Great Service with this company

Great Service with this company. Quality for the money. I found out today the shipping was free to my country and I can ask for just a cloth bag. That is just great. I have been using this company since before 2017, and the service and quality is today as good as it ever was.
Mon

27 April 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic cue at a really good price

Fantastic cue at a really good price. Ordered Sunday, email said delivery on Friday, got an update saying will be delivered on Wednesday. 3 day delivery from across the world is fantastic. The cue itself is really good quality very impressed.

23 April 2025
Unprompted review

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