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Review summary

Created with AI, based on recent reviews

Looking at 23 reviews, reviewers had a great experience with this company. Many customers frequently praise the superb craftsmanship, stunning design, and amazing quality of the custom pool cues. People also appreciate the reasonable prices and the fact that the delivered products completely match their expectations. However, some customers also noted frustrating issues with unexpected delivery delays and very poor tracking information during transit. Some reviewers were not happy with receiving damaged goods and dealing with unhelpful customer support responses regarding product replacements. A few consumers experienced persistent problems with broken parts and struggled to secure a proper refund or exchange policy.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often praising the excellent craftsmanship, balance,... See more

Quality

Reviewers mention positive feedback about quality, highlighting fantastic craftsmanship, great weight and... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. On one hand, many reviewers praise... See more

Price

Consumers find price to be ambiguous, with varying experiences regarding costs and value. Many people report... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Cue and case was well worth the money100% happy with it. Only thing that annoyed me was I bought a cue off the shelf and it took 33 days to get. Woods cues was there for any questions I had on why it... See more

Rated 4 out of 5 stars

Made an order from woods cues on 21st of November. The order was processed and dispatched by 24th of Nov. Cue was in Germany by 4th of December and has not moved since . Its bee... See more

Rated 3 out of 5 stars

Once the items arrived they were reasonable quality, though the finish on the ebony extension butt was a bit on the rough side. I was not happy with the delivery service however which took nearly two... See more

Rated 5 out of 5 stars

My second purchase from woods cues, I can highly recommend them, the quality is superb 1 piece ash and ebony 3 star pool cue 8.5mm tip +case+mini extension Total cost all in with delivery aroun... See more


Company details

  1. Sporting Goods Store
  2. Billiards Supply Store

Information provided by various external sources

the online billiards shop for handmade snooker cues, cue cases, Accessories


Contact info

3.9

Great

TrustScore 4 out of 5

151 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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3.9

All reviews

(151)

23 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super fast delivery

Super fast delivery! I placed my order on Tuesday afternoon, the cloth arrived on Friday this same week (from China to Poland)!

19 July 2024
Unprompted review
Rated 5 out of 5 stars

2 cues

I got a 2 cue upgraded from what it was
Superb job excellent service
Break cue that was made from Chinese 8 ball cue that been pre made was def worth the wait
recommend highly to anyone

17 July 2024
Unprompted review
Rated 5 out of 5 stars

As usual great service

As usual great service, great quality cue and shipped very quickly, have just bought my 3rd cue from these guys as as before great quality cue as advertised, highly recommend them 😀

15 July 2024
Unprompted review
Rated 5 out of 5 stars

I and on behalf of friends

I and on behalf of friends, have purchased many cues including the 3 Stars and Custom Cue over the last 3 - 4 years.
We have purchased cue accessories , snooker table covers, ash paste, tips, cases, chalk, triangles etc
I must say that the folks at Woods cues have been extremely accommodating, friendly, helpful and very polite.
Have never sent anything back or questioned the the quality, in addition , imoecable delivery times .
Very Very happy and will continue to spread the word on Woods Cues… Thank you Woods Cues for everything !!!

12 July 2024
Unprompted review
Rated 5 out of 5 stars

Top cues

Not going to lie, I ordered a cue and it was damaged by the courier,
Woods went out of their way to help me with a replacement..
Cant speak highly enough of woods cues..
Highly recommended..

24 June 2024
Unprompted review
Rated 5 out of 5 stars

Excellent cues and delivery

Excellent cues and delivery. Bought a 7.5mm tipped cue and and 8mm tipped cue, both with titanium ferrules. The cues are pretty good and to be honest just as good if not better than a Peardon pool cue I purchased a few months back.

21 June 2024
Unprompted review
Rated 5 out of 5 stars

I ordered 2 cues separately two weeks…

I ordered 2 cues separately two weeks apart and both were Fast delivery times. They took about 7 days to arrive. They came well packaged in plastic pvc tubes.
For the price I payed for the cues They were of great quality. Only one little snag on the second cue tho is it wasn't finished treated. Im not that fussed about that as I can finish it myself. Their cues are of good quality for the price. You get what you pay for. This is based on 3 woods cues I have tried.

14 June 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service
Ordered 3star cue, received well packaged in less than a week. Cue exactly as described, perfect condition.
Easy to track every step via DHL international link provided.

16 April 2024
Unprompted review
Rated 1 out of 5 stars

Terrible company and poor manufacturer

Terrible company and poor manufacturer. Two out of two cues they sent and produced are not straight. Giving proof to the company of the problem resultet in complete deflection. "We test every cue before shipping". Yes you do ;)
Save your money and buy a propper cue at a local store or regional online shop.

30 April 2024
Unprompted review
Rated 5 out of 5 stars

Second cue purchased from Woods Cues…

Second cue purchased from Woods Cues and on both occasions their communication, and speediness of delivery has been great. After being so surprised with the quality of the first cue, I purchased one of their top 3 star cues and requested their alteration services to split the one piece cue to a centre joint, the quality is amazing and cannot wait to start using it.

8 April 2024
Unprompted review
Rated 4 out of 5 stars

Woods cue and case

Ordered my cue and case on the Friday, delivered on the Monday (uk) very please with the service. The cue is absolutely lovey, The case did have some glue residue and a couple of scuffs which isn’t great, Hence not 5 star. But will defo order again 👍🏼

11 March 2024
Unprompted review
Rated 2 out of 5 stars

FINALLY GOT THE ITEM

I ORDERED A PERADON CUE EXTENSION FROM WOODS CUES ON 12 TH OF NOVEMBER 2023,THAT WAS 42 DAYS AGO & AND COUNTING!!!!!.I HAVENT RECEIVED IT!!! THEY GAVE ME A TRACKING NUMBER BUT THAT IS NON-EXISTANT & IS USELESS..IT DOSENT WORK.I EMAILED THEM AT THE START & THEY REPLIED WITH VAGUE ANSWERS.THEY DIDNT REPLY TO EMAILS FOR AGES & FINALLY REPLIED ON 27TH DECEMBER SAYING THEY HAD A PROBLEM GETTING MY MESSAGES.WOODS CUES SAID THEY WOULD GIVE ME FREE ACCESSORIES WITH MY NEXT PURCHASE/ORDER EVEN THOUGH I TOLD THEM AGAIN THAT I HADNT RECEIVED MY ORIGINAL/FIRST ORDER & IM DOWN THE PRICE OF THE ITEM BUT DIDNT RECEIVE IT.
THEY ARE WELL AWARE OF THE SITUATION BUT THEY WONT OFFER A REFUND OR SEND THE ITEM AGAIN OR ANSWER ANY QUERIES WITH A STRAIGHT FORWARD REPLY.
I FINALLY GOT THE ITEM ON 30TH DECEMBER,48 DAYS AFTER ORDERING IT!!! THE CUE EXTENSION IS FINE/AS EXPECTED. WOODS CUES COMMUNICATION IS TERRIBLE WITH THEIR CUSTOMERS & 48 DAYS IS WAY TOO LONG TO WAIT FOR A ITEM TO BE DELIVERED.
I MIGHT BUY FROM THEM AGAIN IF THEY COULD IMPROVE THEIR COURIER/DELIVERY SPEED

24 December 2023
Unprompted review

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