I ordered a dress last minute from Wolf and Badger for my holidays. When the estimated delivery slots came up the last day was two days after our departure. I contacted customer service online and w... See more
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Review summary
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All I can say is that Georgia and Laura have been absolutely amazing . Had an issue with trousers and shirt , shrunk after 1 wash . They kept me up to date with the processes and even when I was going... See more
I saw a Wolf & Badger bag on Pinterest and immediately fell in love with it. I pined over the bag for a few months, talking myself out of it. I finally gifted it to myself after a work bonus. To my... See more
Wow in my working days I was in sales and marketing and know how important customer services must be. I was stunned --FIRST CLASS , service from Bernadeth, she quickly established the problem, was r... See more
Company details
Written by the company
Wolf & Badger is home to the best independent, ethical and unique brands from around the world. You can shop online or in-store in London, New York & Los Angeles.
Contact info
95 Grand Street, 10013, New York, United States
- support@wolfandbadger.com
- www.wolfandbadger.com
4.5
Excellent
60K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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This was an engagement gift for my…
This was an engagement gift for my niece who like myself likes the finer things in life !. This wedding planner did not disappoint. Absolutely beautiful. Lots of well laid out pages. It will definitely stand the test of time
6 July 2026
Matched expectations. Thank you!
Quick and prompt delivery. The yoga bag is as expected and matches the website images and description. Thank you!
6 July 2026
The necklace I ordered was lost in the…
The necklace I ordered was lost in the post and I had issues tracking it online. Wolf and Badger made sure to contact me and we're a great connection point between myself and the supplier. They even had the CCTV in the warehouse checked for the item, although unfortunately it was classified as missing after exhausting all options. Jannina was the customer service representative that assisted in my case and was amazing at keeping me up to date and providing a friendly service. As of today, I am waiting for the item still but am assured I have a replacement on the way from the supplier. I look forward to receiving. Thank you Jannina.
8 July 2026
Unprompted review
SUPERB customer service from Wolf &…
SUPERB customer service from Wolf & Badger's customer service team! Betty from the team went above and beyond to help try to track down my missing package, contacting the shipper on my behalf, sending me updates, and ultimately arranging for a replacement when the package was totally MIA. Thank you SO much, Betty, for helping make a disappointing situation so much more bearable, and finally arranging for me to successfully receive the item I had ordered originally. Thank you, thank you!
3 June 2026
Unprompted review
Thank you Wolf and badger for issuing…
Thank you Wolf and badger for issuing me with a refund. These things can be arduous and this time the team were supportive and once all had the right info my return/refund was resolved.
To name names ! Anita, thank you ♥️ and Julie thank you ♥️ both for your patience and communication ♥️ delighted! I’ll be back for more Wolf and badger delights !!
9 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Sent wrong item on error
Sent wrong item on error. Emailed customer support. They replied and asked for photo evidence! I replied with a photo and have heard nothing since. Not impressed as you can imagine. Still have wrong item and not heard from anyone.
30 June 2026
Reply from Wolf & Badger
Hello,
Thank you for taking the time to leave your feedback.
We're so sorry to hear that you received the wrong item and for the frustration this has caused. We also apologise for the delay in our response after you provided the requested photos, and we completely understand how disappointing this experience has been.
As our items are shipped directly by our independent brands, we requested the photos so we could investigate the issue and ensure the correct resolution. We will also be raising this with the designer to help prevent similar situations from happening in the future.
I can see that a member of our Customer Care team has now been in touch and has provided you with a return label. They'll continue to assist you until this matter is fully resolved.
If there is anything further we can help with, please don't hesitate to let us know.
Best wishes,
Daniel
Such a pleasure to deal with Wolf & Badger Customer Service
Precious from Wolf & Badger went above and beyond to resolve my query. She spoke with the designer on my behalf and came back to me with multiple sugestions on how to resolve me query super quick. Amazing job, thanks for your professionialism, maximum effort and of course - your precious time Precious.
8 July 2026
Unprompted review
Unfortunately my latest purchest was…
Unfortunately my latest purchest was faulty, wore it once & the strap came undone, not the usual standard!
27 March 2026
Love Wolf & Badger
Love Wolf & Badger, ordering from abroad is never an issue and delivery is prompt.
1 July 2026
Great , fast customer service for refund
I ordered two pairs of shoes but only one arrived. I only noticed this after a month that I was still waiting on one pair of shoes. I contacted W&B and they were on the case immediately and issued me a refund and £10 off my next spend.
27 May 2026
I love the outfit and it is unique
I love the outfit and it is unique. Fast delivery and good service.
30 June 2026
Excellent customer service
Excellent customer service, thanks Charbel for your help
7 July 2026
Unprompted review
Good experience.
30 June 2026
Excellent and fast service.
29 June 2026
Great and prompt service received from…
Great and prompt service received from Bernadeth.
Many thanks!
4 July 2026
Unprompted review
Thank you Team MB
I would like to acknowledge the wonderful service of Joanne from Wolf and Badger in assisting with a delivery delay of a product purchased. The immediate response and follow up to resolve the issue was very much appreciated. Thankyou so much and look forward of buying more products given the professionalism of your team. Regards Matt C
6 July 2026
Unprompted review
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