I ordered a dress last minute from Wolf and Badger for my holidays. When the estimated delivery slots came up the last day was two days after our departure. I contacted customer service online and w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
All I can say is that Georgia and Laura have been absolutely amazing . Had an issue with trousers and shirt , shrunk after 1 wash . They kept me up to date with the processes and even when I was going... See more
I saw a Wolf & Badger bag on Pinterest and immediately fell in love with it. I pined over the bag for a few months, talking myself out of it. I finally gifted it to myself after a work bonus. To my... See more
Wow in my working days I was in sales and marketing and know how important customer services must be. I was stunned --FIRST CLASS , service from Bernadeth, she quickly established the problem, was r... See more
Company details
Written by the company
Wolf & Badger is home to the best independent, ethical and unique brands from around the world. You can shop online or in-store in London, New York & Los Angeles.
Contact info
95 Grand Street, 10013, New York, United States
- support@wolfandbadger.com
- www.wolfandbadger.com
4.5
Excellent
60K reviews
Asks customers to review
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So easy to order from Australia
So easy to order from Australia - my parcel arrived ahead of predicted time, beautifully wrapped with a lovely note from the designer ( Julia Alert ).
7 July 2026
Fabulous company
Customer services were extremely helpful when I needed them to cancel part of my order. The items that i did receive were beautifully made
1 July 2026
responsive and serious
I had a question regarding one item that I wanted to purchase. I received immediate and professional response from Precious and a regular follow up until the issue was solved. I also had a previous purchase a while ago. All went well, I find Wolf & Badger a good company with quality products, though a bit pricy.
1 July 2026
Unprompted review
All as it should be
Item well described.
Prompt service.
Great quality.
Delivered on time and to location requested.
All as is should be.
7 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Bought a gift with plenty of time and…
Bought a gift with plenty of time and it arrived 3 days late.
6 July 2026
Reply from Wolf & Badger
Hello,
Thank you for taking the time to leave us your feedback.
We can only apologise for the delays your order encountered, and the inconvenience this caused you.
We endeavour to assist brands to deliver orders as quickly and efficiently as possible, and are so sorry this was not your experience with us this time.
I can see members of our team have been in touch with you, and your order has now been delivered.
If there is anything further we can do to assist you please do not hesitate to get in touch.
Best wishes,
Georgia
The dress I ordered is absolutely…
The dress I ordered is absolutely beautiful and well made.
It arrived on time and was packaged well.
I found ordering the dress easy and it is true to size.
Thank you!
25 June 2026
Found them very good ordering and…
Found them very good ordering and delivery haven’t had slippers on yet they are for the winter.
1 July 2026
Reply from Wolf & Badger
Hello,
Thank you for taking the time to leave your feedback.
We are really sorry for any issues faced with your recent order.
A team member will reach out to you shortly to discuss this further.
Please do not hesitate to get in touch if there is anything further we can help you with.
Best wishes,
Georgia
10/10
Great quality. Excellent international delivery and supports small local businesses. What’s not to love!
2 July 2026
Love the website and the variety of…
Love the website and the variety of clothes and labels. Great customer service and fast delivery
7 July 2026
Jannina from Wolf & Badger did an…
Jannina from Wolf & Badger did an excellent job helping me with a return issue. She solved my problem and was courteous and professional.
6 July 2026
Unprompted review
Wolf & Badger have the best customer service
Wolf & Badger have the most responsive staff. I had an issue with a return and they got on to it immediately. I love the website, being a clothes lover, this site provides access to world wide designers, great quality and outstanding customer service.
8 July 2026
Unprompted review
My item came very quickly and it was…
My item came very quickly and it was packaged in the most beautiful way with a gorgeous little charm and earrings. I love the item I bought and I look forward to purchasing more from wolf and badger.
6 July 2026
Fantastic service
Fantastic service! Quick delivery from UK to Sweden and a stellar product! Warmly recommended.
6 July 2026
Wolf & Badger have some unusual and…
Wolf & Badger have some unusual and interesting designers with good quality products
They have an easy to use website with fast delivery and a good returns policy.
1 July 2026
Amazing selection
Amazing selection of the highest quality merchandise with opportunities on sale merchandise!!
6 July 2026
I can’t recommend them highly enough
I can’t recommend them highly enough. Their professionalism, knowledge, and genuine commitment to helping me were outstanding from start to finish. They guided me through every step, answered all my questions, and went above and beyond to ensure the best possible outcome.
Thanks to their expertise and support, I achieved a fantastic result that exceeded my expectations. If you’re looking for someone who truly cares and delivers exceptional service, I wouldn’t hesitate to recommend them. Thank you again for all your hard work
28 April 2026
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