Wolf & Badger Reviews 59,330

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 8,666 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their excellent quality and unique designs, often highlighting items like clothing and accessories as stunning and well-made. The delivery service is consistently described as prompt, reliable, and efficient, with many appreciating the personalized packaging and timely updates. The overall ordering process is also noted as easy and straightforward, contributing to a very positive customer experience. However, some customers encountered issues with their orders, such as receiving incorrect sizes or items, or experiencing delays and lost packages. A few people also mentioned that some products had an unpleasant odor or that the quality of certain items, like a swimsuit or a bracelet with red beads, did not meet their expectations.

What people talk about most

Product

Clients share positive opinions on product quality and selection. Many customers praise the high quality,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the fast and efficient... See more

Quality

Users describe positive interactions with quality. Many customers praise the excellent quality of items,... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of ordering and... See more

Service

People report positive experiences with service. Customers consistently praise the excellent and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

To celebrate our 22nd wedding anniversary I was looking for gifts with copper. Wolf & Badger had a 'Healing' bracelet with copper. This was perfect for my husband who had just finished chemo, so th... See more

Rated 5 out of 5 stars

EXCELLENT: There were a lot of complications with the delivery and returns (some my fault) and the customer support function was brilliant. I dealt with Kim and she was so helpful over a long period o... See more

Rated 5 out of 5 stars

Lovely bag purchased. Prompt and speedy delivery. Sadly I was disappointed with the item, not because it wasn't fit for purpose, far from it. It was ideal but for one fault, the leather had a stron... See more

Rated 5 out of 5 stars

Great customer service. A real living person engaged with me to find the package that DHL had mistakenly delivered to another address. It took a while but we did eventually find the package. Many tha... See more



Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Home Goods Store
  4. Jewelry Store

Written by the company

Wolf & Badger is home to the best independent, ethical and unique brands from around the world. You can shop online or in-store in London, New York & Los Angeles.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

59K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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Rated 5 out of 5 stars

Superb

I’ve ordered clothing from Wolf & Badger a few times and have always had a really positive experience. They have a great selection of unique pieces and the quality has been consistently excellent. Ordering is easy, delivery has always been smooth, and everything arrives exactly as described. I also really appreciate the range of independent brands they offer. you can find pieces that feel special and different from the usual high street options. Definitely one of my favourite places to shop for clothing.

27 January 2026
Rated 5 out of 5 stars

Precious lives up to her name!

After being disappointed with a manufacturer fault, I was treated so patiently, considerately and kindly by Precious at W&B customer service team. She was very prompt in her responses, and sorted everything out to ensure that I felt cared about. Thank you so so much to Precious!

29 May 2026
Unprompted review
Rated 4 out of 5 stars

Amazing range of products

I love the range of products available on Wolf & Badger, there’s some really cool brands and quirky items up for grabs.

Deliveries are well packaged with detailed tracking updates. My product did take longer than expected to arrive but it was definitely worth the wait.

12 May 2026
Rated 5 out of 5 stars

Very pleased so far

Very pleased so far. The goods arrived quickly and the delivery company was very good - I was given a delivery date, then sent a reminder and the goods were delivered on the date that was advised. Also the price included custom duties etc so there was no surprise and no delays. I need to return some items as I ordered shoes in slightly different sizes so will reserve my final rating until I’ve been through that process

26 May 2026
Rated 1 out of 5 stars

Trust broken

I paid £5 for next day delivery, I even received a message from ups saying my order will be delivered by 1:30 next day, but package received after 5 days. I contacted customer service and they said package has not been dispatched. So my trust got broken in the company immediately.
The necklace is beautiful but much much much smaller than shown in pictures.

26 May 2026
Wolf & Badger logo

Reply from Wolf & Badger

Hello,

Thank you for taking the time to leave us your feedback.

We can only apologise that your order was not delivered within the time you had expected.

Although your order was shipped as soon as possible by the brand using an express service, as it was an international delivery, on this occasion we were not able to get your order delivered to you within your estimated delivery window due to delays in your local customs department.

We are also sorry to hear your item did not meet your expectations, and for the disappointment this has caused you. 

I can see that a member of our support team has been in touch and will continue to offer any assistance needed.

If there is anything further we can do to assist you please do not hesitate to get in touch.

Best wishes,
Daniel

Rated 1 out of 5 stars

Horrible quality- laughable

Horrible quality- laughable. I am in process of returning.

26 May 2026
Wolf & Badger logo

Reply from Wolf & Badger

Hello, 

Thank you for taking the time to leave your feedback. 

We are so sorry to hear your item did not meet your expectations, and for the disappointment this has caused you. 

A team member will reach out to you shortly to discuss this further. 

Please do not hesitate to get in touch if there is anything further we can help you with.

Best wishes,
Georgia

Rated 5 out of 5 stars

Will return.

Having used my phone to navigate the website from searching to purchasing, I have mainly positive comments about the website.

What I bought came as advertised and was well packaged, which is the part you don’t see when buying.

I will return to buy more.

My only comment which is a negative, is that I added a personal comment as the present is a gift, and it came on the invoice and felt as personal as an all workforce email.

My suggestion would be that a personal message is on a separate piece of paper and maybe on a piece of card to continue the luxury feel of the item and the packaging.

However, I say again, I will still return as the product that I bought was of a high standard.

21 May 2026
Rated 3 out of 5 stars

Arrived very late

Arrived very late

21 May 2026
Wolf & Badger logo

Reply from Wolf & Badger

Hello,

Thank you for taking the time to leave us your feedback.

We can only apologise for the delays your order encountered, and the inconvenience this caused you.

We endeavour to assist brands to deliver orders as quickly and efficiently as possible, and are so sorry this was not your experience with us this time.

I can see members of our team have been in touch with you, and your order has now been delivered.

If there is anything further we can do to assist you please do not hesitate to get in touch.

Best wishes,
Georgia

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