Withlocals Reviews 

1,794
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 344 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being highly knowledgeable, friendly, and engaging, making every interaction pleasant and informative. Many highlight the guides' exceptional ability to tailor experiences and accommodate individual needs, ensuring a personalized and memorable journey. The overall service is frequently described as amazing and well-organized, contributing to a smooth and enjoyable user experience. People particularly appreciate discovering unique locations and hidden gems, along with gaining deep insights into local culture, history, and cuisine. Reviewers often mention the ease of exploring cities and finding authentic local experiences that they would not have found on their own.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their knowledge, helpfulness, and engaging... See more

Location

Customers had positive experiences with location, often praising the discovery of hidden gems and local spots... See more

Service

Users describe positive interactions with service, highlighting the patience, knowledge, and humor of guides... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that guides made their... See more

Product

Consumers find the product to be amazing, with many praising the taste of various items such as buffalo... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a 2 hour orientation type tour in Tokyo the first day of our trip. Our tour guide, Gulay, was wonderful! She gave practical tips, was very friendly and knowledgeable. She pointed out good smal... See more

Rated 5 out of 5 stars

We had a terrific walking tour of Athens today . Our host was Thomas, and he was exceptional. He brought us to places we would have never seen. We took in spectacular views as well as learned abou... See more

Rated 5 out of 5 stars

Ines greeted us with a smile and a hug. From the first few minutes, we knew that this was going to be a great morning spent. Her knowledge and welcoming persona were captivating. We learnt so much dur... See more

Rated 5 out of 5 stars

Absolutely brilliant experience, Pablo was the perfect guide, he was knowledgeable, outgoing and friendly and he 'made' our visit to Buenos Aires. We appreciated how he took the time to show us many h... See more


Company details

  1. Sightseeing Tour Agency
  2. Cultural Tours Provider
  3. Travel Agency
  4. Travel Aggregator

Written by the company

Withlocals connects curious travelers with local hosts for private, personalized travel experiences around the world. Instead of generic tours, we focus on real connections. Think local food, hidden neighborhoods, cultural stories, and the kind of moments you only get when someone shows you their own city. Our platform brings together thousands of carefully selected local hosts, from chefs and historians to artists and everyday locals who know their city inside out. Each experience is hosted by a real person who designs it themselves, based on their passions and expertise. That means no scripts, no crowds, and no one-size-fits-all itineraries. We believe travel is at its best when it benefits everyone involved. Travelers get deeper, more meaningful experiences. Locals earn a fair income by sharing what they love. Cities benefit from tourism that is more balanced, personal, and respectful of local life. From private food tours and cultural walks to family-friendly activities and tailored day trips, Withlocals helps travelers explore destinations in a more authentic and responsible way. Our customer support team is always on hand, and we continuously improve the platform based on feedback from both travelers and hosts. Withlocals exists to make travel more human. Less sightseeing, more seeing people.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Replied to 86% of negative reviews

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4.7

All reviews

(1,794)

345 reviews in the last 12 months

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Rated 5 out of 5 stars

Wow, what an amazing evening!

We were so glad we chose this tour it was truly amazing. Uthaiwan (Ann) made our evening very special. We learnt a lot about local food, history and the culture of Thailand. She planned our food stops to cater for one of us with an allergy and made sure we were happy with everything at each stop. We tried things we wouldn't have tried on our own and the food was delicious and varied. There is plenty of food so make sure you're hungry. This tour is for anyone who loves food and if you're new to visiting Thailand it really helps you get accustomed to a new culture. Ann was lovely to chat with and she's also given us tips for things to do and places to eat. The only sad part is that we're not here longer to enjoy more of Chaing Mai. Thank you 🙏

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Great overview of Bangkok in one day

We had a great day tour with Tony. Tony’s English was great so we were able to learn a lot about Bangkok, its people and history. We only had a day to visit the city and Tony was able to give us a good overview and hit some of the high spots (Wat Traimit, Wat Sam Pluem, Temple of the Reclining Buddha, the Flower Market, the markets and temples of China town), while also introducing us to some non-mainstream places that locals enjoy. We did a ton of walking which was great. If I had one negative it’s that we moved a little faster and longer than we probably would have liked towards the end so that we could fit everything in before the sun went down; thus, we were exhausted and had to rush our time at the final temple of the reclining Buddha - we should have taken a taxi when a tuk tuk wasn’t available but Tony kept walking instead. Other than that it was a great day.

24 January 2026
Unprompted review
Rated 5 out of 5 stars

Lisa was the consummate host

Lisa was the consummate host who made us feel so welcome and was more than happy to alter her tour to suit my food allergies. Lisa knows so much about Penang & the people’s relationship with food. Food is part of their language and Lisa emphasised the importance of food to the good people of Penang. We tried a varied range of tastes & textures, savoury & sweet dishes. The locals all know Lisa & respect her. You can see that she has a good relationship with all of the vendors. We highly recommend Lisa for this Street Food Experience. We thoroughly enjoyed every minute.

7 February 2026
Unprompted review
Rated 5 out of 5 stars

Giada was wonderful ⭐️

Giada was wonderful. She knew all the fun local spots, she blended history with cuisine and a truly unique view into Venice past and present through food. She accommodated our dietary restrictions and also the mobility difficulties in our group. She is an absolute gem!💎

6 February 2026
Unprompted review
Rated 5 out of 5 stars

This lady knows her stuff !

We met up with Loan at D Xuan market and spent the next 3 hours exploring places only locals would know. Time flew and although there was a fair amount of walking we knew we seeing and hearing something special - Loan doesn’t just regurgitate facts about history but puts her own warm personal touch on them with a depth of feeling that is difficult to describe. We ended our tour at the Maison Centrale prison which was both emotional and shocking whilst humbling and informative. The 3 hours had flown by and apart from some sore feet we had and incredible time with a lovely, warm and informative guide. Thank you Loan - we won’t forget you. John and Anne Marie

5 February 2026
Unprompted review
Rated 5 out of 5 stars

A fantastic Withlocals experience in Cape Town

We had a wonderful experience with Withlocals in Cape Town, thanks to our amazing host Trevor. The tour was perfectly planned, starting at the Town Hall, continuing through the Gardens, and including a delicious and very local Malay lunch in Bo-Kaap. We wrapped up the experience at a fantastic wine bar with a chilled Chenin Blanc — the perfect ending.

Trevor was incredibly knowledgeable, shared plenty of fun facts, and made the whole tour relaxed and enjoyable with his great personality. This is exactly what we look for when booking with Withlocals: authentic experiences, local insight, and hosts who truly love their city. Highly recommended!

22 January 2026
Unprompted review
Rated 5 out of 5 stars

The Brilliant Jenny in Hanoi

We had a brilliant city tour with Jenny the Guide during our stay in Hanoi. She was a true local and knew all the places of interest and provided us with great ‘nuggets’ of information about the area. Jenny was great company and we are so glad to have met her. I would recommend her to anyone that is visiting Hanoi and fancy going to some of the coolest places.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic food tour in Cairo

We had a wonderful few hours eating our way around the streets of central Cairo with Youssef. Youssef is a very personable and knowledgeable guide who was able to introduce us to many sensational Egyptian dishes. His passion for food is obvious and we shared chats, stories of family and culture and laughter over delicious food.

1 February 2026
Unprompted review
Rated 5 out of 5 stars

Karen was beyond amazing

Karen was beyond amazing. She answered all of our questions, navigated us to places we would have never gotten to on our own, and of course introduced us to so many delicious dishes!! It was a perfect introduction for our week in Cartagena and really empowered us with knowledge and the layout of the city to guide the rest of our time. I'm still thinking about that shrimp cocktail and we did go back a second time to get more of the Arepa de huevos and that ahi salsa after the tour. I highly recommend Karen for your tour!!!

20 January 2026
Unprompted review
Rated 5 out of 5 stars

:A new Friend

:
Fabrizio was absolutely fantastic ❤️ before our tour he responded to my messages very promptly, He picked us up on time, and from the moment we met him. it was as if we had been friends forever, he was very informative and a real pleasure to be with, if i had any advice for anyone looking for a tour FABRIZIO is your man, you will not be disappointed 👍 Thank you Fabrizio for showing us the Sacred Valley in Peru

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Awesome tour. Off the beaten track Kowloon.

Ronnie was knowledgable, engaging, amusing, had some great stories and tailored the tour to our family. Could not ask for a better guide (along with his offsider Carey). Fascinating tour of Kowloon and its different side of Hong Kong. Highly highly recommend Ronnie. Loved it.

25 January 2026
Unprompted review
Rated 5 out of 5 stars

Exploring Delhi with Vishnu was pure…

Exploring Delhi with Vishnu was pure joy! From his wonderfully welcoming smile at the start to his easy-going, flexible nature throughout the day, he made everything feel effortless.​Vishnu is a true wealth of knowledge—his insights are deep and fascinating—yet he is also great fun and lighthearted. He was completely dedicated to tailor-making the tour for me, pivoting instantly with 'on-the-go' changes to make sure I saw exactly what I loved.​If you want a brilliant, personalized, and happy experience in Delhi, book Vishnu

25 January 2026
Unprompted review
Rated 5 out of 5 stars

Great tour of Colombo

We have used 'with locals' previously and therefore it was the natural choice to go to to get the most out of our time in Colombo. We were particularly interested in food and history which is why we chose Deegoda. The tour was by tuk-tuk and Deegoda picked us up from our hotel to make it easier for us which was a great help. He was flexible on what we wanted to do - but warned us he is extremely enthusiastic about his country and city and therefore the tour might over-run! A great afternoon out. Highlight was the time spent in the local food market where it was clear he was known by many of the stall-holders. We got to taste many samples and gained a much greater insight into local live and culture. I could go on - but you probably don't have time to read more! Highly recommended.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Magical Muscat

Hajer was an excellent, friendly & knowledgeable guide. I’m so happy to have spent a wonderful day with her. Great communication prior to the pick up, lovely comfortable car & a relaxed vibe. I got to see all the places I wanted to & enjoyed a few surprises too. I wouldn’t hesitate to recommend withlocals.com or Hajer - worth every penny.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Withlocals guide in Hong Kong

I booked a guide through withlocals for a tour in Hong Kong. Our guide’s name was Circle, and she was great. Circle took my wife and I on a tour of the local markets and along the way she introduced us to some of the local delicacies. Circle was very knowledgeable of Hong Kong and kept us informed and entertained the whole time. We had a wonderful time and I can highly recommend Circle. If we come back to Hong Kong we would definitely do another tour with Circle.

20 January 2026
Unprompted review
Rated 4 out of 5 stars

Fabulous insider tour of Amsterdam

My family (husband & sons aged 17 & 19) and I spent a fabulous few hours with Tommi last week touring the hidden gems of Amsterdam. We specified our interests as unique aspects of history, architecture & culture and were not disappointed. Highly recommend as an efficient and enjoyable way to gain an alternate view of the city, beyond the usual tourist sites. We covered a lot of ground walking and via train/ tram, and ventured to parts of the city we would otherwise not thought to have seen. My sons and husband - a relatively tough crowd - were thoroughly engrossed and we all came away having learned something new and interesting. Tommi is extremely enthusiastic and passionate about his city, which made our tour extremely worthwhile. Highly recommend!

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Mekongdelta tour with LocalGuides…

I had a tour from Saigon to Mekongdelta with Thien. An extraordinary experience because of the local experience, great food, lovely people and most of all because of the amazing Thien as a tourguide. Please, do yourself a favour, pay a little more and book this tour instead of the cheaper touristy tour to Mekongdelta. Thien helps to avoid crowds and wasn’t shy to share her knowledge.

18 January 2026
Unprompted review
Rated 5 out of 5 stars

Great tour of Lima

We had the pleasure of going on a five hour tour of Lima with Carlos and it was excellent. His knowledge of the buildings we visited and the history of Lima and Peru more broadly made it so enjoyable. We also particularly enjoyed the many anecdotes that he shared us at each of the locations. We would highly recommend Carlos.

16 January 2026
Unprompted review
Rated 1 out of 5 stars

The company is a nightmare to deal…

The company is a nightmare to deal with.

Once they have your contact information they will repeatedly harass you for feedback on their services. They have asked my five times for a review of a tour I did not attend. I have asked them to stop but they continue to email me and text me.

I have received numerous other emails in addition to their harassment for me to leave a review.

16 January 2026
Unprompted review
Withlocals logo

Reply from Withlocals

Dear Connor,

Thank you for taking the time to write to us and for being so open about your frustration. We’re genuinely sorry for the repeated review reminders and understand how irritating this must have been, given you did not attend the tour due to travel delays. That’s certainly not the impression we want to leave.

To share a bit of context, our system automatically sends up to three review reminders once a booking is marked as completed. Because you never formally cancelled the booking, those reminders continued to go out. We completely agree that this wasn’t an ideal outcome in your case, and we’re sorry for the inconvenience it caused.

We truly appreciate you flagging this. Your message has prompted an internal review about how we can improve this process and handle similar situations more thoughtfully in the future. Feedback like yours helps us learn and do better.

We’d love the chance to welcome you again under better circumstances and show you the kind of experience and communication we aim to provide.
Thank you again for your patience and for helping us improve.

Kind regards,
Manal
The Withlocals Team

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