Witchestea Reviews 

90
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including candles, teas, and jewelry, often highlighting their effectiveness and delightful taste or aroma. Many people appreciate the outstanding customer service and the helpful, caring staff who provide excellent communication and support. The personalized approach and the sense of community fostered by the company are frequently mentioned as significant positives. However, some customers experienced dissatisfaction with slow order arrivals or items not being received, despite the understanding that products are often made to order. A few people also noted issues with customer service being disorganized or unresponsive regarding these delivery concerns. Additionally, some reviewers were disappointed with certain product contents or felt that specific teas did not provide the expected benefits.

What people talk about most

Product

Customers had positive experiences with product, praising the taste and effectiveness of various blends,... See more

Quality

Customers consistently note positive experiences with quality, praising the products for their taste,... See more

Order

Clients share positive opinions on order, with many highly recommending the company and expressing intentions... See more

Staff

Consumers consistently report positive experiences with the staff, describing them as helpful, kind, and... See more

Customer service

Users describe positive interactions with customer service, highlighting outstanding support and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I submitted a poor review last week following negative response to messages. Since then they've explained there were some personal circumstances that prevented replies. I've now received my order and... See more

Rated 5 out of 5 stars

I absolutely love the Yule Blessing Candle from Witches Tea. Even without a scent, it brings so much 'cozy cabin' energy to my space just through its beautiful, steady flame and the way the wax pool... See more

Rated 5 out of 5 stars

I have enjoyed drinking the variety of brews that were a part of the BCNW Limited Edition Pack that I purchased. The 'Mini Burn 2 Afternoon Blend' is my favourite. Fabulous support from the Witches T... See more

Rated 5 out of 5 stars

This is an amazing small business. The teas and herbal drinks are wonderful. They are made in small quantities as ordered but the quality is worth the wait for the delivery. Emeralds tarot readings... See more


4.3

Excellent

TrustScore 4.5 out of 5

90 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically takes over 1 month to reply

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4.3

All reviews

(90)

42 reviews in the last 12 months

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Rated 1 out of 5 stars

I will never order from them again.

1st Review

I have been buying tea from here for the past few months to a year, they taste lovely.
They have deals on quite often and some teas are sent to you with a lovely crystal.

2nd Part

There were 4 orders that arrived without delivery being paid, which orders in the UK are meant to have free delivery. I had to pay for the delivery once they arrived at the local depot.
One of these orders actually got sent back to WT after paying the postage which slowed delivery time.

I made a few orders days apart when there was a sale, however, when they arrived there were missing items.
It took a while to sort it out correctly.

I made one last order after they posted on FB about another deal, Order £25 worth of tea to get a goody bag with items that would be from the list below.

I messaged them once I got my order which did not include the items and only the tea. ( Keep in mind I made the order as soon as the post went up)

I contacted them on the 10th of March to tell them, and they responded quickly with;

(I will see if it got sent in two parcels xx
Thanks for messaging us. We'll get back to you soon.)

It is now the 17th and I have heard nothing back, I did send them one last message asking if they found anything with no response.

I won't be ordering again sadly.

Update 25 May
on the 29th of April, they said they would send another mystery bag since the other one did not arrive. A month later still nothing.
I do not believe they ever sent anything to begin with.

Again, why would they send two packages for a small order?
They would have sent two small packs of tea separately when it could have been sent with the rest.
The price of their tea is way too high anyway.

They have messaged me through social media asking if I want to be a tarot tester, which actually means they want me to purchase their tarot reading with a few £ knocked off the price. Not worth it at all.

Al they do is copy and paste the tarot card meaning.
For how much they charge, you would be better off buying cards yourself.

I feel dumb for having spent so much money buying their tea and paying a monthly fee for their "Coven".

*UPDATE*
10/06/2023

Still haven't received the "replacement" that they apparently sent.

I have decided to block them on Facebook and Insta, they kept sending me sales messages, wanting me to purchase tarot readings. Yeah, cause I want readings from people who have ripped me off already.

29 June, nothing arrived still. Clear sign that they never sent anything out in the 1st place.

16 November 2022
Rated 1 out of 5 stars

No response

Ordered some tea from this company and had a confirmation email to say it would be with me in 14 days.... Nothing arrived so i emailed them back to ask where my order was.... No response, i then messaged them on there Instagram page... Nothing, i also messaged them in messenger and also on there facebook page... No response at all!
Had to contact paypal and they refunded me.
Do not order from this company, it's customer service is non existent!

1 May 2023
Unprompted review

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