Witchestea Reviews 

90
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including candles, teas, and jewelry, often highlighting their effectiveness and delightful taste or aroma. Many people appreciate the outstanding customer service and the helpful, caring staff who provide excellent communication and support. The personalized approach and the sense of community fostered by the company are frequently mentioned as significant positives. However, some customers experienced dissatisfaction with slow order arrivals or items not being received, despite the understanding that products are often made to order. A few people also noted issues with customer service being disorganized or unresponsive regarding these delivery concerns. Additionally, some reviewers were disappointed with certain product contents or felt that specific teas did not provide the expected benefits.

What people talk about most

Product

Customers had positive experiences with product, praising the taste and effectiveness of various blends,... See more

Quality

Customers consistently note positive experiences with quality, praising the products for their taste,... See more

Order

Clients share positive opinions on order, with many highly recommending the company and expressing intentions... See more

Staff

Consumers consistently report positive experiences with the staff, describing them as helpful, kind, and... See more

Customer service

Users describe positive interactions with customer service, highlighting outstanding support and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I submitted a poor review last week following negative response to messages. Since then they've explained there were some personal circumstances that prevented replies. I've now received my order and... See more

Rated 5 out of 5 stars

I absolutely love the Yule Blessing Candle from Witches Tea. Even without a scent, it brings so much 'cozy cabin' energy to my space just through its beautiful, steady flame and the way the wax pool... See more

Rated 5 out of 5 stars

I have enjoyed drinking the variety of brews that were a part of the BCNW Limited Edition Pack that I purchased. The 'Mini Burn 2 Afternoon Blend' is my favourite. Fabulous support from the Witches T... See more

Rated 5 out of 5 stars

This is an amazing small business. The teas and herbal drinks are wonderful. They are made in small quantities as ordered but the quality is worth the wait for the delivery. Emeralds tarot readings... See more


4.3

Excellent

TrustScore 4.5 out of 5

90 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically takes over 1 month to reply

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4.3

All reviews

(90)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing!!!

Excellent service and amazing tea, I ordered the burn calories not witches and the night time blend. My cravings for sugar have lessened considerably, and I don't think I've ever slept so well! They taste lovely too. Feel so much better mentally aswell now I'm finally sleeping! Thank you so much 💓

21 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Teas! Superior customer Service

I first want to compliment Witch’s Tea, Willow and Emerald for amazing customer service and delightful products. Herbal teas have always been a favorite of mine. So, after running across a Facebook page of Witches Tea, I decided to give them a try.

I ordered the Burn Calories Not Witches ritual blends, they were delicious and very much delivered. I lost 15 lbs and 2 pants sizes. I live in the USA, so my orders take a month to reach me. Now I order my blends one month in advance so I won’t run out. The Releaf and Sweet Moss are also must haves!

Willow and Emerald have reached out to me to be sure I have received my tea blends I was enjoying them.

If you are looking for an herbal tea blend to help you lose a few pounds, better sleep, relaxation, more energy.. or just a tea to sip and enjoy, Witches Tea will have a blend for you.

28 January 2025
Unprompted review
Rated 5 out of 5 stars

100% Recommend

I've always enjoyed fruit teas, but never really tried herbal blends until trying Witches Tea. And they really are a game changer.
The flavours are amazing and nothing like you would expect.
And the benefits really are a bonus, they really do what they say on the tin 'so to speak'.
I can't wait to try some of there new blends, and find more to add to my favourite list.
The customer service is amazing, I won't go anywhere else for my herbal tea.

29 December 2024
Unprompted review
Rated 5 out of 5 stars

I had a Tarot reading done

I had a Tarot reading done. Spot on and very indepth. I highly recommend Witches tea. They also sell other products. Definitely worth a look. They respond quickly too if you need to contact them, very helpful.

26 November 2024
Unprompted review
Rated 5 out of 5 stars

I wish i could be taster of this business 🤭

Where to start! I have came across Witches Tea when I was after certain teas and couldnt find a lot herbal companies within normal price range or stuff i wanted. I was extremely happy when I found WT as it was like coming to old apothecary virtually. I am extremely satisfird with customer service,its so natural,friendly and respectful. And the products!!!! I tried first time Burn Calories not witches daily set....and i am extremely surprised ! I havent drank it daily as life got busy,but i got back to it and let me tell you. As person with sitting job there are many challenges despite great diet a regular exercise. After drinking the tea my bloating is gone,there is visible difference in shape and loss of some weight !! And i tried a lot of diets and supplements.....so of course i bought full set,samhain tea to add 🤭 and last but not least...the pumpkin spice dandelion coffee. As coffee addict,i know good stuff 😁 finally coffee that i can drink in evening. ITS AMAZING!!🍂🍁

22 October 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful reading

I had a wonderful experience with my Mabon tarot reading, it resonated with me in may ways. After giving a few details I waited patiently for my email and I enjoyed reading every word. I've had quite a few face to face readings, but honestly this was the best one I have experienced. I will definitely be coming back to Willow and Emerald again. Blessed be )O(

21 September 2024
Unprompted review
Rated 5 out of 5 stars

Had a wonderful tarot reading

Had a wonderful tarot reading from Willow and Emerald. Would highly recommend getting a reading as it was very enlightening. They are alway very friendly in their messages.

23 September 2024
Unprompted review
Rated 5 out of 5 stars

One of my favourite small businesses

One of my favourite small businesses.

I’ve used for nearly 4 years and would not use anyone else.

Delivery is a little longer sometimes but I respect they are a small business and that’s what I love!

100% recommend burn calories not witches! My fav blend.

Thank you for all your work and love!

1 September 2024
Unprompted review
Rated 5 out of 5 stars

Have ordered third eye tea twice the…

Have ordered third eye tea twice the first time it did take a while to arrive but most recent order arrived quickly and the tea is absolutely incredible really highly recommend

17 September 2024
Unprompted review
Rated 1 out of 5 stars

A shambles of a business

A shambles of a business. I have ordered twice now and both times I was extremely unimpressed.
My recent experience (I thought I would give them another chance) it took nearly a month to send me my order, with zero communication despite my emails and messages. I finally received an email saying it was on its way, here's your tracking number - there was no tracking number. It finally arrived in a massive envelope (it was 2 rings in a small black bag) costing £1.55 postage despite charging me £4.79. The ring is massive and of no use to me, so I asked if they had other sizes, surprise, no response. I then start looking for an obsidian ring and what do I find? The exact same rings on Shein for £3.50, I paid £18 for obsidian rings, and these are not obsidian rings.
Avoid at all costs.

1 September 2024
Unprompted review
Witchestea logo

Reply from Witchestea

We’re sorry to hear about your experience. To clarify, we do not source our products from Shein or similar companies, as they are known for copying designs. We work with a trusted wholesaler to ensure the quality of our products.

Regarding your order, we apologize for the delay and any lack of communication. We strive to process orders as quickly as possible, but unforeseen issues can sometimes cause delays. We also acknowledge your concerns about packaging and shipping costs, and we are always working to improve our processes.

As for sizing, we aim to provide accurate product descriptions, and we’re happy to assist with exchanges when possible. If you’d like to discuss a resolution, please reach out to us again, and we will do our best to assist you.

Rated 1 out of 5 stars

AVOID AT ALL COSTS!

AVOID AT ALL COSTS!!
I ordered a cup and payed for a reading- I received a cup from home bargains with a wonky sticker on it and I still have not had my reading. I have asked for a refund and I have been ignored.
I’m really disappointed because I wanted to support a fellow small business owner like myself, and I really can’t afford to be nearly £40 out of pocket for absolutely nothing. I’m really sad that it’s come to having to leave a bad review

12 August 2024
Unprompted review
Witchestea logo

Reply from Witchestea

We’re sorry to hear you feel this way.

However, we’d like to clarify that we did provide a refund, completed your tarot reading, and also offered you a voucher as a goodwill gesture.

We take customer satisfaction seriously and always strive to resolve any concerns fairly. If there’s anything further we can do to assist, please feel free to reach out to us directly.

Wishing you all the best,

Rated 1 out of 5 stars

No product or refund

Nearly 4 months in still no order or refund. I have contacted through messenger, whattsapp, Facebook posts which got deleted and paypal they just ignore you. Unfortunately I paid through PayPal friends and family so I can't get a refund and they obviously know this hence why they are ignoring me. Lost a customer here I am afraid

24 April 2024
Unprompted review
Witchestea logo

Reply from Witchestea

We’re very sorry to hear about your experience. We never ignore our customers, and we always aim to resolve any issues as fairly and quickly as possible.

If you haven’t received your order or refund, please reach out to us again directly, and we will look into this as a priority. We want to make this right for you.

Blessed be

Rated 5 out of 5 stars

"Sleep Tea is a lifesaver

"Sleep Tea is a lifesaver! ⭐️⭐️⭐️⭐️⭐️ This soothing blend has transformed my nights, helping me drift into a peaceful slumber effortlessly. With its calming herbs, I wake up feeling refreshed and ready to tackle the day. Thank you for creating such a wonderful product that has truly improved my sleep quality. Highly recommend to anyone seeking a natural solution for a restful night's sleep!"

27 March 2024
Unprompted review
Rated 1 out of 5 stars

Items never arrived

Items never arrived, and they are very slow to respond to emails.
I have ordered from them before, and had to chase them to get a response, and eventually, my order.
Thought I would give them the benefit of the doubt and try again. What a huge mistake!

6 March 2024
Unprompted review
Rated 1 out of 5 stars

I was so hurt and disappointed by this…

I was so hurt and disappointed by this company . They prey on vulnerable people .
Do not purchase anything

19 December 2023
Unprompted review
Witchestea logo

Reply from Witchestea

We’re truly sorry to hear that you feel this way. We take our customers’ experiences very seriously and would never intentionally hurt or take advantage of anyone.

We’d love the opportunity to resolve this for you, but we’re unable to find any record of your order. Please reach out to us directly with your details, and we’ll do our best to assist you.

We have tried to reach out to you via trust pilot but no response.

Blessed be.

Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY!!

DO NOT BUY FROM THIS COMPANY!!
I purchased a ring for my friends birthday in November. After about 10 days I messaged the company asking if it had been send, their reply was it will be sent after being blessed in the full moon. January came, still nothing. I emailed them saying that nothing had been received and as it was for a friend's birthday I would like a refund. They never replied and ignored my messages. I claimed my money back through PayPal luckily. Disgusting customer service, seems like I'm not the only one!

5 February 2024
Unprompted review
Rated 1 out of 5 stars

Avoid!

I purchased tea on 10/11/23. After a month - and no tea - I got in touch. 'Emerald' said it would be sent out as soon as 'Willow' blended it. Another month went by with no tea. This time Emerald said it would be sent out as soon as possible. Another month and I asked for my money back. Emerald didn't even bother to look at the message. I contacted PayPal and obtained a refund that way.
Avoid. Avoid. Avoid. Customer service is appalling and you get constant spam from them offering Tarot readings. Unimpressed.

11 December 2023
Unprompted review
Rated 1 out of 5 stars

Missing items. poor service

Teas taste good. Service is very very slow. Items missing. No one replies to messages when I try to contact them.
I have two items I have not received and a promise of a free gift for my wait
I have had no responce to my email no free gift. No refund for missing items.

11 October 2023
Unprompted review
Rated 1 out of 5 stars

Avoid! Do not give them any money!

Poor customer service, delivery and communication.
Purchased tea over 4 weeks ago (28th August) and still waiting!.
I asked for a refund but was told my order had been dispatched and that they had proof of postage which they clearly didn't because when I asked for a copy of it they then decided to ignore my messages completely. Disgraceful, Poor service to be avoiding giving a refund for a product that hasn't been provided. And for what? £25! Clearly don't know the first thing about customer service or how to run a proper successful business.
Will not buy from them again and certainly would not recommend to anyone else.
AVOID!!!
If you can't trust the seller, you can't trust the product.

27 September 2023
Unprompted review

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