Witchestea Reviews 

90
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including candles, teas, and jewelry, often highlighting their effectiveness and delightful taste or aroma. Many people appreciate the outstanding customer service and the helpful, caring staff who provide excellent communication and support. The personalized approach and the sense of community fostered by the company are frequently mentioned as significant positives. However, some customers experienced dissatisfaction with slow order arrivals or items not being received, despite the understanding that products are often made to order. A few people also noted issues with customer service being disorganized or unresponsive regarding these delivery concerns. Additionally, some reviewers were disappointed with certain product contents or felt that specific teas did not provide the expected benefits.

What people talk about most

Product

Customers had positive experiences with product, praising the taste and effectiveness of various blends,... See more

Quality

Customers consistently note positive experiences with quality, praising the products for their taste,... See more

Order

Clients share positive opinions on order, with many highly recommending the company and expressing intentions... See more

Staff

Consumers consistently report positive experiences with the staff, describing them as helpful, kind, and... See more

Customer service

Users describe positive interactions with customer service, highlighting outstanding support and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I submitted a poor review last week following negative response to messages. Since then they've explained there were some personal circumstances that prevented replies. I've now received my order and... See more

Rated 5 out of 5 stars

I absolutely love the Yule Blessing Candle from Witches Tea. Even without a scent, it brings so much 'cozy cabin' energy to my space just through its beautiful, steady flame and the way the wax pool... See more

Rated 5 out of 5 stars

I have enjoyed drinking the variety of brews that were a part of the BCNW Limited Edition Pack that I purchased. The 'Mini Burn 2 Afternoon Blend' is my favourite. Fabulous support from the Witches T... See more

Rated 5 out of 5 stars

This is an amazing small business. The teas and herbal drinks are wonderful. They are made in small quantities as ordered but the quality is worth the wait for the delivery. Emeralds tarot readings... See more


4.3

Excellent

TrustScore 4.5 out of 5

90 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.3

All reviews

(90)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

excellent tea and customer service

I had a query about my order as I'd ordered two pouches of some tea, but only received one. I got in touch with Emerald and Willow. They sorted the problem out and replaced the entire order, so I now have extra pouches of delicious tea for free! Thanks so much Willow and Emerald, both for making outstanding, delicious and effective tea, but for being genuine, kind and lovely people! Cate H x

20 June 2025
Unprompted review
Rated 5 out of 5 stars

Love the tea

Love the tea, Irish Sweet Moss, Burn Calories Not Witches, Super Blend and Burn calories not witches night time blend. Tastes amazing and feeling energised and refreshes after drinking. Certainly notice a boost in metabolism and less 'food noise'. My portions of food are less and I feel full quicker and longer. Amazing teas to help in my weight loss journey. Also Emerald and Willow are so helpful and knowledgeable

22 June 2025
Unprompted review
Rated 5 out of 5 stars

I received a full Tarot reading

I received a full Tarot reading. I chose 10 areas in my life to be read and WOW! SPOT ON! This is my second time and I KNOW i will be visiting The Witches Tea again later this year!

I am completely blown away by how accurate the reading is! If you have never done this before, I highly recommend it!

2 June 2025
Unprompted review
Rated 1 out of 5 stars

Poor communication, product not as described

I ordered a ring for my daughters birthday. It took 3 weeks to come. When it arrived it was quite different from how it was advertised - in fact it was a different ring. The quality was very poor. I raised the issues I had with it in an email two weeks ago. I have recieved no communication back aside from endless promotions they are doing. Wouldn't use again, unsubbing.

14 April 2025
Unprompted review
Witchestea logo

Reply from Witchestea

Thank you so much for getting in touch and letting us know what happened. I’m really sorry your order took so long to arrive, and that the ring wasn’t what you expected — that’s definitely not the experience we want for you or your daughter’s birthday.

I also completely understand how frustrating it must be to not hear back after reaching out earlier. I want to personally apologise for that and make sure we get this sorted out for you.

We had been away from the Business.

There only 2 of us we are a small family business.

If you could send me your order number and a photo of the ring you received, I’ll do everything I can to help — whether that’s a replacement, refund, or another solution that works best for you.

Thanks so much for your patience, and again, I’m sorry for the hassle. I hope we can turn this around for you.

Iv been through my emails and have not received anything from you so Iv also emailed you so you have the correct one.

Sending blessings xx

Rated 5 out of 5 stars

My order arrived today

My order arrived today. The tea is amazing. I really enjoyed the taste. Perfect balance.
The necklace is beautiful.
I know a few people have stated it takes forever to ship and yes mine took 2 weeks but it does state this on the
website.
I didnt order the tea to burn calories my reasons were for the fact that the ingredients have so many health benefits.
I would buy again. Thank you so much.

20 May 2025
Unprompted review
Rated 5 out of 5 stars

Bloody lush!

I'm a big fan of loose leaf tea. In fact, I work as a Host for a loose leaf tea shop. So it wasn't surprising when I came across an advert for Witches Tea and was immediately interested!

The website was informative with telling you the benefits of each tea and its ingredients. It's done in a way were in easy to understand and doesn't sound like a bunch of complete jargon like other website.

I quickly ordered the Burn Calories Not Witches tea. Oh my......this is a delicious tea! Herbal and earthy! Now, normally I am not a fan of earthy teas but this tea? It's light, subtle, refreshing. Now we are on the cusp of summer, I'm thinking that it would be great iced! I can't wait to try that!

Now it does say to allow 2 weeks for the tea to arrive as its made to order and done in-house. This actually attracted me MORE to buying the tea as this means the batch I order will always me fresh!

Thank you so much for making a great tea. I can't wait to buy more and see what else you have to offer.

Love Kady

30 April 2025
Unprompted review
Rated 1 out of 5 stars

My husband ordered 2 charms for my…

My husband ordered 2 charms for my birthday in plenty of time. They finally arrived 2 weeks after the day despite numerous messages and assurances. As an apology, I was to be sent an extra one. It didn't arrive. After messaging again he was told it would be sent out last Monday, I'm still waiting. While the charms themselves are lovely they are far more expensive than in other outlets. The quality of service from Witches Tea can only be described as terrible. Will not be using them in future.
Update...
It was my husband messaging you most of the time. He was told on 2 separate occasions that the items would have been posted on certain dates only to be told on both occasions you had missed the posting dates. There have been at least 3 different 'reasons' given for this ranging from looking after your niece to mental health issues.
Looking at other low ratings on here this does seem to be usual.
Yes, as you say you may have tracking of postage for the 'apology' charm. I have proof of the date of the original order and payment and I'm sure your tracking will confirm the date of delivery several weeks later. I also still have copies of the messages sent to and received by you and their dates. Yes, you've also offered me a £5.00 voucher and a free tarot reading. I will not be taking you up on your offer.
You say you feel you do not deserve the 1 star rating. I can assure you, especially after the tone of your reply and finding the same charms on Temu at a fraction of the price, I would give a zero star rating if I could.

3 April 2025
Unprompted review
Witchestea logo

Reply from Witchestea

Thank you for your feedback, though we’re disappointed to see this 1-star review.

We did remain in contact throughout the process with your husband, and as a very small business—at the time run by just one person—we did our best to communicate any delays. We understand how frustrating it can be when something special arrives late, and we genuinely apologise for the inconvenience.

As promised, the extra charm has been delivered we are able to provide tracking.

This was not only a replacement but also a Free Gift from us to acknowledge the delay and show appreciation for your patience.

In addition, we also offered a complimentary tarot reading or a free month’s membership to our Witches Tea Book Club—again, as a gesture of goodwill.

We truly care about our customers and feel that a 1-star rating doesn’t reflect the efforts made to make things right. We hope you’ll reconsider and give us another chance in the future.

Warm regards xxx

Rated 5 out of 5 stars

Moon light market

I met Willow and Emerald at a Moon light market at the weekend. What lovely, genuine people! So good to put actual people to the names.
I stocked up on some more burn calories not witches tea, including the night time version - I enjoy drinking these teas, and feel they really do help with my weight loss journey.
I also had a wonderful reading with Willow, very relevant! Willows style of delivery really resonated with me. A thoroughly enjoyable and meaningful experience.

16 March 2025
Unprompted review
Rated 5 out of 5 stars

Burn calories not witches

I recently tried the ‘burn calories not witches’ blend which was highly recommended to me by multiple people! And I’m truly amazed by the results, I switched my morning espresso for a pot of this 2 weeks ago and I feel much more alert energised and focused in the mornings! What surprised me the most was the flavour! So easy to sip along side my breakfast, I no longer suffer with brain fog it certainly seems to speed up my metabolism as i have seen some positive results on my waistline!! The only thing I have changed in my diet is witches tea 🥰

13 March 2025
Unprompted review
Rated 5 out of 5 stars

Great tea

Wasn’t sure when ordering this tea but I have been very pleased with it. The tea tastes lovely and I have definitely noticed a reduction in my appetite and cravings. Will definitely be ordering again.

25 February 2025
Unprompted review
Rated 5 out of 5 stars

I love witches tea,especially their…

I love witches tea,especially their range of slimming teas- I call it mounjaro for witches.I especially like the burn calories not witches blends.I take it first thing in the morning, blend 2 after lunch and then the night time one at bed.I have been losing 2lb a week and the food noise and cravings have gone. It has helped stabilise my blood sugar and given me more energy and a better night's sleep.For the first time in 20 years the weight is shifting and I have been able to stop snacking.

8 March 2025
Unprompted review
Rated 5 out of 5 stars

Awesome reading

Awesome reading! Was mostly dead on with details!
My biggest hang-up is having issues with currency exchange from pounds to US Dollar amounts on PayPal...

2 March 2025
Unprompted review

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