Wickes - Rugby Reviews 

97
TrustScore 4.5 out of 5

4.5

Technology Drive, Unit 1, Technology Park, Rugby West Midlands, CV21 1GN, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Visited on Sunday and currently doing some renovations on my house and needed some filler for gaps on my stairs. On my search, I asked an employee as I was unsure of the best option for the stairs. Ma... See more

Company replied

Rated 3 out of 5 stars

I am in the process of buying and having a new kitchen fitted by Wickes, due early October. So far everything seems to be running on track, apart from their admin. All of my paperwork has the wrong ad... See more

Company replied

Rated 5 out of 5 stars

I visit this store often as I’m restoring a barn conversion, I like the range of products. The best thing about this store is harry , I needed some help with kitchen units and didn’t have my glasses s... See more

Company replied

Rated 5 out of 5 stars

Ryan at the Rugby store was fantastic. We hate pushy salespeople and Ryan was far from that. We value honesty and he was really helpful when choosing our kitchen. He gave us the pros and cons, which i... See more

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Rugby

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Technology Drive, Unit 1, Technology Park, Rugby, West Midlands, CV21 1GN, United Kingdom

  • +441788536592

4.5

Excellent

TrustScore 4.5 out of 5

97 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(97)

13,581 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Most Excellent Customer Service

I was helped greatly by Carlos who answered all my questions when I needed to order some bathroom tiles . Not only did he answer in a friendly, non rushed manner but also gave me extra advice that I had not considered. This achieved a perfect solution and timely delivery 👌..thank you to Carlos... and therefore Wickes.

28 July 2025
Unprompted review
Wickes - Rugby logo

Reply from Wickes - Rugby

Hi, John. Thank you for taking the time to share your review with us. We're happy to hear that you had a positive experience while ordering your bathroom tiles. We are also glad that our colleague, Carlos, was able to provide helpful advice and ensure timely delivery. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Not sandbagged in the Rugby store!

Visited the Rugby store and asked on the off chance whether they had any sand for a children's sand pit. They told me where to find it, then asked how many bags were needed, insisted on getting them and carried the bag to the car. Not only were they kind and helpful, but they were pleased to be able to help.
The very helpful chap's name is Curtis.

31 July 2025
Unprompted review
Wickes - Rugby logo

Reply from Wickes - Rugby

Hi Peter, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Curtis in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

CARLOS IS GREAT.

I was fortunate to be served by Carlos, at the Wickes Rugby branch, whilst shopping for wall tiles. I needed to revisit and he was just as kind and helpful, as the first time. He was so helpful, so obliging and so friendly.
Carlos is a credit to the Company and in this day and age, a refreshing change.

9 July 2025
Unprompted review
Wickes - Rugby logo

Reply from Wickes - Rugby

We appreciate you sharing your experience at our Rugby branch. We're happy to hear that you received such great assistance while shopping for tiles and that you found our team member to be helpful and obliging.
- PP

Rated 5 out of 5 stars

Good store…

Use Wickes Rugby most days to get my materials for plastering. Stock's are always good, staff are extremely friendly and help with whatever I need. Never have any problems, store always clean, tidy and everything easy to get to. Use a lot off stores around the area this is easily the best.

25 July 2025
Unprompted review
Wickes - Rugby logo

Reply from Wickes - Rugby

Hi Mick, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Great service and very friendly

Great service and very friendly

16 July 2025
Unprompted review
Wickes - Rugby logo

Reply from Wickes - Rugby

Hello Dean, thanks for sharing your amazing feedback, and I'm delighted you enjoyed the great and friendly service in our Rugby store! - Dylan

Rated 5 out of 5 stars

For Hazel

I popped into your shop on Thursday to get some paint for my new house. I was pleasantly surprised by Hazel, her customer service was excellent, she was very helpful and friendly. She made my day. Thanks for the suggestions on the paint, Hazel 😊

17 July 2025
Unprompted review
Wickes - Rugby logo

Reply from Wickes - Rugby

We appreciate you taking the time to share your experience. We're happy to hear that you received excellent assistance and helpful suggestions while choosing paint for your new house.
- PP

Rated 5 out of 5 stars

Good place with helpfull staff

I shop there very often and always have a good experience and the staff is always very helpfull and polite.

15 July 2025
Unprompted review
Wickes - Rugby logo

Reply from Wickes - Rugby

We appreciate you taking the time to leave us your feedback. We're happy to hear you always have a good experience with our helpful team!
- PP

Rated 5 out of 5 stars

The person who helped from finding the…

The person who helped from finding the item to loading in the car .
Tom at Rugby branch

16 July 2025
Unprompted review
Wickes - Rugby logo

Reply from Wickes - Rugby

We're happy to hear that you had such a positive experience, from Tom finding your item to loading it. Thank you for your feedback-GS

Rated 5 out of 5 stars

kindness

we went to Rugby Wickes today and purchased compost etc, when we went to pay the lady asked if we were okay putting it in the car, we are but as i explained that store is the only store that ever asks if we can put in the car and it is so nice and thoughtful, hazel the staff member was very kind

15 July 2025
Unprompted review
Wickes - Rugby logo

Reply from Wickes - Rugby

We appreciate you sharing your feedback about our Rugby store. We're happy to hear that you found the assistance offered to be thoughtful. It's great to know that our team made a positive impression.

-AK

Rated 5 out of 5 stars

The lady hazel and the gentleman Carlos…

The lady hazel and the gentleman Carlos have always been so helpful and friendly when I have been into the store, they always have time to help with any needs and genuinely seem like people who enjoy their job which is a rarity these days!

15 July 2025
Unprompted review
Wickes - Rugby logo

Reply from Wickes - Rugby

We appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with our staff members and their helpfulness. TW

Rated 5 out of 5 stars

Ryan MERRIDEW deserves a raise!

My experience with Wickes Rugby was excellent and i cannot fault the designer Ryan MERRIDEW in any way. Ryan was very helpful, explained processes and worked with us to create an excellent kitchen. It was logistically difficult in that we live in the Rugby area but the kitchen was for a property in Cornwall however Ryan kept us informed every step of the way, sorted out amendments according to our wishes as they arose and ensured the project kept on track.

There were some issues between ordering and installation which i do not want to dwell on here as they have been resolved in the most part and should not reflect negatively on Ryan.

Ryan assisted with those issues also and even took calls/sent e-mails on his days off to guarantee the project was completed on time as we had some time constraints.

We are extremely pleased with the end result which looks stunning and very functional. Very please with Ryan and the quality of the kitchen.

21 January 2025
Unprompted review
Wickes - Rugby logo

Reply from Wickes - Rugby

We appreciate you sharing your experience with us. We are so glad to hear that you were pleased with the service you received from our designer and the quality of your new kitchen, despite the logistical challenges. TW

Rated 5 out of 5 stars

I came in looking for some paint for my…

I came in looking for some paint for my garden fence and was helped by Brady. He was excellent and extremely helpful.

18 June 2025
Unprompted review
Wickes - Rugby logo

Reply from Wickes - Rugby

Hi, Will. Thank you for taking the time to share your review with us. I'm happy to see that, Brady was extremely helpful during your visit to buy garden fence paint. Thanks again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Carlos at the Rugby branch is always…

Carlos at the Rugby branch is always friendly, happy and helpful.
I really thought he was the manager of the store , he should be.
Always a fantastic service.

12 July 2025
Unprompted review
Wickes - Rugby logo

Reply from Wickes - Rugby

We're happy to hear that you had such a positive experience. It's great to know that our team member Carlos made such a wonderful impression. We appreciate your feedback!-GS

Rated 5 out of 5 stars

Carlos in the Wickes Rugby store…

Carlos in the Wickes Rugby store provided me with a wonderful and great service. I totally recommend him.

11 July 2025
Unprompted review
Wickes - Rugby logo

Reply from Wickes - Rugby

We're happy to hear that you had a wonderful experience with our team member Carlos at our Rugby store. We appreciate your positive feedback and recommendation-GS

Rated 5 out of 5 stars

Helpful Wickes counter

Their price is fair, the counter is helpful and nice

10 July 2025
Unprompted review
Wickes - Rugby logo

Reply from Wickes - Rugby

We're glad you found our prices fair and our counter service helpful. We appreciate your positive feedback!
-AF

Rated 5 out of 5 stars

I’ve been using Rugby store for work…

I’ve been using Rugby store for work requirements for a couple of years now. Usually Carlos serves me and he’s always helpful and cheerful.
Easily the best person behind the tills.

10 July 2025
Unprompted review
Wickes - Rugby logo

Reply from Wickes - Rugby

We're happy to hear that you find our service helpful for your work needs. We appreciate your kind words about the team member who assists you; we're glad you enjoyed your experience. TW

Rated 5 out of 5 stars

Needed a new kitchen ....

Needed a new kitchen and decided on one from Wickes at Rugby with the help of Calum. First time have used kitchen installers so was not sure what to expect. Kenan of Kenan's Kitchens came to see what was required and arranged a start date. With Mo's help the old kitchen was removed and everything stripped back ready for a fresh start. Kenan arranged for electrician to come and then the refit began. They both worked really hard in the hot weather to instal it.
I now have a lovely new kitchen.

2 June 2025
Unprompted review
Wickes - Rugby logo

Reply from Wickes - Rugby

We're glad you are enjoying your new kitchen! It's great to hear that the installation process went smoothly. Thank you for sharing your positive experience with us; we appreciate your feedback!
-AF

Rated 5 out of 5 stars

Fabulous customer service, James Rugby,thank you!

James, thank you so much for your help ,expertise and for wonderful customer care!
We will be back again!

28 June 2025
Unprompted review
Wickes - Rugby logo

Reply from Wickes - Rugby

Hi Jo, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with James in our store and that they provided you with useful advice. -AH

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look