Wickes - Rugby Reviews 

Have visited the rugby store a few times now and they are always helpful and stocked with everything I need. Also always answer the phone which is helpful compared to b&q! Matthew in the store was particularly helpful in finding me items.

Ryan at the Rugby store was fantastic. We hate pushy salespeople and Ryan was far from that. We value honesty and he was really helpful when choosing our kitchen. He gave us the pros and cons, which is rare, this made the decision making easier. We made a few changes over time and he was really accommodating, communicating promptly, even when he wasn’t officially at work! Wickes were value for money and we had damaged items and returned items replaced or refunded without a quibble. I’d highly recommend Ryan if you’re thinking of getting a new kitchen.

Conrad was amazing help today, we wanted some advice for decorating a room. He showed us everything we needed. Very clear and friendly!

Ryan was brilliant! I had my kitchen done up, and every step of the way Ryan was extremely helpful, guiding us through it all. He was very patient with our decisions and worked with us in deciding what we wanted. Looking to get my bathroom done soon too, definitely Ryan is the man!

Very quick, easy and affordable. The staff were great help. Would come back again

Came in with my husband yesterday to find all the paints and door fixings for our new renovation. Carlos at the till called for a manager to come and give assistance as we had no clue on the best parts to buy for everything in our rooms. Brady came to the till and spent 10 minutes explaining everything about different paints and sold us the best quality paints and parts we needed. He was very helpful and helped us lift the items to the car aswell as we bought many paints. would recommend highly going to this store

I am always very happy with the service in our local Wickes in rugby, without doubt my go to man is Carlos , they amount of help I have had from him is so appreciated always goes the extra mile, brilliant team thank you all , woody,

Called in to wickes today to purchase some wast pipe fittings for my block sink I was unsure to the parts I require I looked around and a kind assistance Tracy asked if there was anything she could help and was swiftly sourcing what I needed she helped me carry to the to till the whole visit was made a pleasant experience with Tracy’s help many thanks

Visited wickes Rugby today and was served by Carlos at the till and what a great employee very professional and polite couldn’t help enough. Thank you will visit again

We made an appointment at Wickes in Rugby to discuss options for our new kitchen. We were lucky enough to be seen by Ryan Merridew. We have an old cottage with uneven floors, ceilings and walls so this was never going to be straightforward. The planning, help and time Ryan spent with us and our tradesmen to help us achieve our dream kitchen was second to none. His professionalism and knowledge, and definitely patience, were invaluable. From start to finish of this project we couldn't be happier with the service we received. So a massive thank you to Ryan and we are now enjoying our beautiful kitchen. Would highly recommend Wickes.

Very good staff, Carlos it's a very good employed and helps customers a lot

Visited the store in Rugby and it was a mixed experience. I was looking for a specific paint to complete a project and had difficulty locating it, so asked a colleague behind the till who was busy chatting to their colleague whilst their colleague served someone else. I understand I just saw a moment, but when I asked for help as to where the paint I was looking for was, they gestured vaguely saying "over there somewhere with the paint". After wandering around for 5 minutes and still not being able to find what I was looking for, I asked another member of staff who immediately stopped what he was doing to help me. He took me straight to the product and made me feel as though it was no trouble.

We are very pleased with the finished bathroom, any issues we had was sorted by Ryan from start to finish,we now have a finished bathroom that suits our needs.
Thanks again
Ray and pat Gurney

Ryan at wickes in Rugby was brilliant from start to finish. Helped me plan my kitchen, was open and honest with what was and wasn’t possible. Made it so easy. Mark was our fitter and has done an amazing job on some of the hottest days on record. Thank you both for all your hard work.

Ryan was super helpful at my kitchen appointment! He was super knowledgeable and answered all my questions about what worked best in the space we have.

Carlos is one very helpful customer service guy

Had a fantastic service from this store when purchasing a bathroom recently. Calum was really helpful - I’ve never heard of the ‘golden triangle’ before!

Can’t wait to come back!

Reading the glowing reviews for this company, one wonders whether they were composed by the same marketing department responsible for our recent ordeal. We ordered a shed. What eventually arrived long after the promised date, and after a stretch of communication so sparse it bordered on radio silence was less a garden building than a flat-packed insult... broken, incomplete, and structurally impossible to assemble.
Photographs were submitted. Customer service tickets were raised. Both vanished into whatever oubliette Wickes reserves for inconvenient evidence. It took my wife and I two weeks and roughly four hours of telephone purgatory to coax a single human being onto the line, at which point we were graciously informed that collection would take up to fourteen days, with a further ten before our refund could be processed.
This is, without exaggeration, the worst customer service I have ever had the misfortune of enduring, a masterclass in indifference dressed up as policy. I will not be setting foot in a Wickes store again, which is no great hardship considering their prices are routinely undercut by every serious competitor on the high street. Save yourself the time, the money, and the elaborate exercise in disappointment.

When you spend a lot of money just to be fooled, it's not worth. I've asked the baterry(£49 costs), to be changed because was not seemed to be new, the staff just passed the item to each other, bringing me the same baterry that I've asked to be replaced. Very poor atittude, service and the training for the Rugby Wickes's staff,,

Made an appointment with Wickes to assess and quote for fitting of Solar Panels. Amended orginal appointment to a different date. Two people from Wickes Rugby called and on both occassion confirmed the new appointment but on the day nobody turned up and no notification that they wouldn't attend. Wasted my morning.