Wex Photo Video Reviews 

78,208
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 7,247 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the exceptionally fast delivery times, the smooth and straightforward online ordering process, and the highly competitive pricing available on a fantastic range of new and used photography equipment. Consumers often mention that staff members are incredibly helpful, knowledgeable, and ready to assist with any questions or trade-in requests. However, some customers also noted minor frustrations regarding courier delivery limitations, such as restricted parcel box drop-offs and excessive packaging materials used on smaller items. A few buyers experienced unexpected delivery delays when ordering specialized items or encountered occasional issues requiring product returns.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that used and new items are consistently in... See more

Delivery service

Consumers find delivery service to be positive, highlighting prompt and efficient shipping options. Many... See more

Service

Users describe positive interactions with service, highlighting helpful and knowledgeable staff who provide... See more

Order

Customers consistently note positive experiences with order processes, highlighting simple online steps and... See more

Price

Reviewers mention positive feedback about price, highlighting fair and competitive rates across both new and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first purchases from Wex weren't perfect but they did their best to rectify the situation via refunds and that Is reasonable and fair. I believe you get the measure of a company on how they resolve... See more

Company replied

Rated 5 out of 5 stars

A great website easy to navigate and all the tech spec detail available when you need it. Like that every item where there are used versions are accessible from product page. I have bought use produ... See more

Company replied

Rated 5 out of 5 stars

I thought that, given how hard it is to find the Fujifilm X100VI in stock, I’d be waiting months for mine to arrive. To my surprise, Wex delivered my dream camera the very next day! The whole proces... See more

Company replied

Rated 5 out of 5 stars

I recently purchased the Canon R10, Lens and various accessories. With so many grey import sites about I finally settled on Wex. I spoke to a helpful person (Danny J) and they answered all my question... See more

Company replied


Company details

  1. Photo Shop
  2. Binoculars Store
  3. Camera Store
  4. Telescope Store

Written by the company

Established in 1997, Wex Photo Video has helped over a million photographers and videographers achieve their goals. Wex's dedication to service, expertise, and customer satisfaction is underpinned by competitive prices and the largest range of any UK photo and video retailer, with over 30,000 products.

At Wex our mission is to treat all of our customers with the care and attention that is expected from the UK's biggest photo-video retailer. This approach is echoed through our five promises:

Written by the company

Range
We offer the UK's largest range of photo and video equipment, with over 24,000 products available for purchase on our website.
Trust
We offer a 30-day Return Policy on nearly every item, while products in our used section come with a 6-month warranty.
Service
We uphold our reputation for having unbeatable service: whether it is online, by phone, or in person. Every order is picked, packed, and shipped with the utmost care.
Value
We offer affordable, high-quality photo and video equipment along with many ways to help you find the right kit including, part-exchange, finance, and the used products section.
Passion
We are a company of photographers and videographers. We stay up-to-date on the latest technologies in the industry and freely share our knowledge through workshops and seminars.

Contact info

4.8

Excellent

TrustScore 5 out of 5

78K reviews

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4.8

All reviews

(78,208)

6,742 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great product and price, shame it took so long to arrive

Great product and price, arrived safely. Would have given five stars but for the time it took to arrive. I thought I’d ordered a stock item but Wex had to wait for delivery from their supplier.
Other than this exemplary, and I would order from Wex again without hesitation.

26 August 2026
Rated 5 out of 5 stars

Highly recommended

Used this company several times, buying new and used, and part exchanging. The service is efficient and pricing competitive. They also know their stuff which is a great advantage compared with more general stores.

28 August 2026
Rated 5 out of 5 stars

Love this shop

Love this shop. I always buy my films from here and collect them in store due to the great prices, and helpful people in store. I recommend the Kodak Colorplus and the Kentmere range which is very affordable. I understand wex doesn't receive a lot of money from these small film purchases, however the people in store always are friendly and happy to help. Thanks

25 May 2026
Rated 5 out of 5 stars

Good choices of used lenses.

Good choices of used lenses. Payment and delivery was easy and fast. As with all other used lenses I have purchased, this item was almost as new condition. I will be shopping again at WEX.

28 August 2026
Rated 5 out of 5 stars

In stock

In stock, good price, delivery on time.

25 August 2026
Wex Photo Video logo

Reply from Wex Photo Video

Melvin,

We appreciate your positive feedback! We're so pleased you were happy with our stock availability, pricing, and timely delivery.

Wex Customer Services

Rated 5 out of 5 stars

Very satisfied customer

I traded in some items for a new lens. Received valuation which was happy with. Received labels to download and took my parcel to local post office which had a DPD collection point. I was informed by DPD that the parcel had been collected and was on its way. The next day DPD advised me they had delivered parcel to WEX i then received an e-mail from WEX confirming receipt and that they were examining my gear.
Next day I received an e-mail confirming they were offering me slightly more. I accepted .
The lens I wanted was out of stock but they reserved me a copy. I was kept up to date at all times and when lend did arrive I phoned wex who dealt with the transaction and were able to send the lens the same day.
I received the lens the following morning.
Service was excellent throughout and I can thoroughly recommend WEX

27 August 2026
Wex Photo Video logo

Reply from Wex Photo Video

Stephen Seddon,

We are so pleased to hear about your excellent experience with our trade-in service and the subsequent purchase of your new lens. It's wonderful to know that the valuation process, communication, and delivery all met your expectations. We truly appreciate you taking the time to share such positive feedback and for recommending us. We look forward to assisting you again in the future.

Wex Customer Services

Rated 5 out of 5 stars

Reliable service as always

Everything turned up as advertised, well packed and
even delivered earlier than expected.

26 August 2026
Wex Photo Video logo

Reply from Wex Photo Video

Paul,

We're delighted to hear that everything arrived as advertised, was well-packed, and even delivered earlier than anticipated. We appreciate your positive feedback!

Wex Customer Services

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