My first purchases from Wex weren't perfect but they did their best to rectify the situation via refunds and that Is reasonable and fair. I believe you get the measure of a company on how they resolve... See more
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Review summary
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A great website easy to navigate and all the tech spec detail available when you need it. Like that every item where there are used versions are accessible from product page. I have bought use produ... See more
Company replied
I thought that, given how hard it is to find the Fujifilm X100VI in stock, I’d be waiting months for mine to arrive. To my surprise, Wex delivered my dream camera the very next day! The whole proces... See more
Company replied
I recently purchased the Canon R10, Lens and various accessories. With so many grey import sites about I finally settled on Wex. I spoke to a helpful person (Danny J) and they answered all my question... See more
Company details
Written by the company
Established in 1997, Wex Photo Video has helped over a million photographers and videographers achieve their goals. Wex's dedication to service, expertise, and customer satisfaction is underpinned by competitive prices and the largest range of any UK photo and video retailer, with over 30,000 products.
At Wex our mission is to treat all of our customers with the care and attention that is expected from the UK's biggest photo-video retailer. This approach is echoed through our five promises:
Written by the company
- Range
- We offer the UK's largest range of photo and video equipment, with over 24,000 products available for purchase on our website.
- Trust
- We offer a 30-day Return Policy on nearly every item, while products in our used section come with a 6-month warranty.
- Service
- We uphold our reputation for having unbeatable service: whether it is online, by phone, or in person. Every order is picked, packed, and shipped with the utmost care.
- Value
- We offer affordable, high-quality photo and video equipment along with many ways to help you find the right kit including, part-exchange, finance, and the used products section.
- Passion
- We are a company of photographers and videographers. We stay up-to-date on the latest technologies in the industry and freely share our knowledge through workshops and seminars.
Contact info
13 Frensham Road, NR3 2BT, Norwich , United Kingdom
- 01603 486413
- sales@wex.co.uk
- www.wexphotovideo.com
4.8
Excellent
78K reviews
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Great price and product.
20 August 2026
Ordered a used canon 18-200mm lens with…
Ordered a used canon 18-200mm lens with image stabiliser. Received within 48 hrs . I hadn’t received the confirmation email initially but customer services were very quick to send it when I enquired. Lens is fab just what I wanted and in very good condition . Excellent experience . I highly recommend as I also was directed to this company by a friend . The price was good too.
1 September 2026
Unprompted review
Putney store didn't have in stock so ordered online
Putney store didn't have a Canon Pro-200s printer in store or stock but the assistant answered my queries. Ordered online and it was delivered by DPD the next day. Price seemed to be similar at all outlets.
25 August 2026
Excellent customer service.
25 August 2026
Very good service fast and reliable not…
Very good service fast and reliable not used product yet but would recommend this wholesaler
22 August 2026
Wex is consistently excellent in terms…
Wex is consistently excellent in terms of stock and service! Have used Wex for years now and will continue to do so! You know you’re getting genuine UK products and not “grey” imports like some other shopping sites!
Well done - you are the best!
15 August 2026
Competive pricing and wide range
Really good selection of stock at competitive prices, matching or undercutting other photographic retailers. Handled all my queries really well and fast.
25 August 2026
Delivered safely, on time, working.
Description of used Nikon lens backed by some images. Brief but accurate, could be more specific. Trustworthy. Well-packed. Excellent and safe delivery using well-rated delivery company.
23 August 2026
The delivery using DPD was the next day…
The delivery using DPD was the next day and it was free! Well done WEX (my go to shop for all things camera)
25 August 2026
Good value and great service
Good value! Camera was missing a charger but they sent one out straight away. Good service and will be using them again.
1 September 2026
Unprompted review
Great part exchange service and very…
Great part exchange service and very fair prices - would use again 👍
25 August 2026
Good Experience
Throughout my contact with Wex Photographic from trading my camera gear to buying a new camera and lenses. Felt happy that I was being helped and advised by there knowledge.
5 August 2026
Just the usual GREAT SERVICE at Wex
I was looking for new binoculars to replace my old well used, but still usable kit. I did a bit of research and eventually decided on what I wanted. Unfortunately my local Wex branch did not have them in stock so I placed an order on their web site on Saturday afternoon and received my order (together with a free cleaning kit) on Tuesday. Just the usual GREAT SERVICE which I have come to expect from Wex!!
25 August 2026
Easy to order
Easy to order. Products arrived on time and were appropriately packaged. A positive experience for me and would recommend.
21 August 2026
The website was very helpful (specs
The website was very helpful (specs, comparisons, etc.), the ordering was easy, and the delivery was very prompt. The item was very well packaged and meets the cosmetic description. I haven’t had much opportunity to test it out, but it seems good so far.
25 August 2026
Always a pleasure to deal with Wex
Always a pleasure to deal with Wex, Staff are always polite, and very helpful when purchasing or enquiring about something.
23 August 2026
Very knowledgeable
Very knowledgeable. Friendly. Fast delivery. Perfect gear for the job.
25 August 2026
May use AI-assist with repliesRead more
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email bombardment!
Despite setting my preferences for emails several times I'm still bombarded by useless emails about equipment that is no use to me at all.
25 August 2026
Reply from Wex Photo Video
Hi Martin,
First of all please accept my sincere apologies for the inconvenience. As you know I tried to call but the line was very bad and I was not hearing you at all.
I wanted to say that I have removed marketing permissions from both of your accounts with us and I've asked our marketing team to remove your email addresses from our marketing database.
Kind regards,
Peter
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