When ordering I only ordered for one item. The next month a different one came which hadn’t ordered and wasn’t expecting. It was nice so decided to keep it but didn’t want anything further. I phoned t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had to wait a long time for the call to be answered but once I was put through the colleague I spoke to was friendly and understanding, she explained everything clearly and made me feel like I mattere... See more
Company replied
I was charged for an item I didn't recall ordering. The company tried talking a payment, but it got rejected. After I contacted them, the situation was resolved For service 5star, because it was a s... See more
Company replied
I seemed to have coins undelivered, following the call to the advisors some coins arrived and some folders plastic coin keeps which should have arrived weeks ago with the folder. Fortunately the advis... See more
Company replied
Company details
Information provided by various external sources
Historic commemorative coins, stamps and collectables honouring the nation's most important events and anniversaries.
Contact info
PO Box 4848, BH12 9GB, Poole, United Kingdom
- 0333 0032 777
- enquiries@westminstercollection.com
- www.westminstercollection.com
3.6
Average
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Just be careful when buying any coins…
Just be careful when buying any coins that they dont come with a subscription.
6 July 2026
Unprompted review
Reply from The Westminster Collection
Hi. Thanks for your feedback.Details of any associated collection are provided on the product page, during the checkout process, in the order confirmation, and again with the first delivery. Customers are also free to cancel at any time by contacting our Customer Service team or through their online account. Sally
Absolute scam of a company
Absolute scam of a company. Bought one coin fine. Then they tried to take £32 from my bank without any prior warning or email to say I had been signed up for a subscription which I never would have agreed to. Its pathetic in this day and age the length companies go to to get money from people. Other than bad press I don't know what they are gaining from this. If you google the company even the AI review can gather that they are sly. I wish I had googled first.
2 May 2026
Unprompted review
Reply from The Westminster Collection
Hi. Thank you for your feedback. We're sorry to hear that you were disappointed with your experience.
We certainly never intend for customers to feel misled. Details of any associated collection are provided on the product page, during the checkout process, in the order confirmation, and again with the first delivery. Customers are also free to cancel at any time by contacting our Customer Service team or through their online account.
If you need further assistance with a cancellation or return, please contact us with your account details, and we'll be happy to help. Sally
Don't do it!
I bought ONE coin from them, not realising that a single one off purchase would cause me so much hassle. It turns out, that if you purchase ONE item, you're automatically signed up for a whole collection, wether you want it or not. When I emailed them numerous times, they just sent the exact same response every time. They clearly don't read their emails. I have now had to pay for postage to return a large items I never even wanted, and no matter how many times I contact them, telling them not to, they just keep sending me stuff. Absolute joke. I won't be returning any more items sent to me. I'll just bin them.
10 May 2026
Unprompted review
Reply from The Westminster Collection
Hi. Thank you for your feedback. We're very sorry to hear about your experience and that we've left you feeling frustrated.
We certainly never want customers to receive items they weren't expecting. Where a product forms part of an ongoing collection, this is explained on the product page, during checkout, in the order confirmation, and again with the first delivery. Collections can also be cancelled at any time by contacting our Customer Service team or through your online account.
We're particularly concerned to hear that you believe your emails weren't addressed properly and that you continued to receive deliveries after requesting cancellation. We'd like to investigate this further and ensure your account has been updated correctly. Please contact us directly with your account details if you haven't already, and we'll be happy to review this for you and resolve any outstanding issues. Sally
This company is first class
This company is first class. Their products are beautiful, pricing is competitive and orders are posted in a timely manner. The customer services dept. are really helpful, friendly and polite, nothing is too much trouble. I would recommend The Westminster Collection to everyone.
9 July 2026
Unprompted review
Reply from The Westminster Collection
Hi. Thank you so much for your wonderful review!
We're delighted to hear that you've had such a positive experience with both our products and our Customer Service team. It's fantastic to know you find our coins beautiful, our pricing competitive, and our deliveries prompt. Your kind words about our team mean a great deal, and we're especially grateful for your recommendation. We look forward to continuing to help you grow your collection for many years to come. Sally
Had a recurring problem with Royal mail deliveries being opened & coins missing (4 times on the trot!), phoned & staff sorted it out. Friendly & helpful every time.
Had a recurring
8 July 2026
Unprompted review
Reply from The Westminster Collection
Hi. Thank you for your review and for your patience while we resolved these issues. We're so sorry to hear you've experienced repeated problems with your Royal Mail deliveries, but we're pleased our team was able to help on each occasion. Your kind words about our staff being friendly and helpful mean a great deal, and we truly appreciate your continued support. We hope your future deliveries arrive safely and without any further issues. Sally
Treated as a valued customer.
9 July 2026
Unprompted review
Reply from The Westminster Collection
Hi. Thank you for your lovely review. We're delighted to hear you felt valued as a customer. Providing excellent service and making every customer feel appreciated is very important to us, so your feedback means a great deal. We look forward to helping you again soon. Sally
Hello there everyone I have bought a…
Hello there everyone I have bought a fue things from them and I like to say that it was bloody fantastic. I have stopped bying from them at the moment because I have not long lost my dad and mum so I have not got myself together with my depression and anxiety. So hopefully I'll be able to start again.
8 July 2026
Unprompted review
Reply from The Westminster Collection
Hi. Thank you so much for your kind review. We're delighted to hear you've enjoyed your purchases and had such a positive experience with us.
We're also very sorry to hear about the loss of your parents. Please accept our sincere condolences during what must be an incredibly difficult time. When you're ready, we'll be here to welcome you back. We wish you all the very best and send our warmest thoughts. Sally
Very Poor Experience: Would Never Use Them Again
Purchased a one off coin for £3.50, my account details where then used to set up a regular payment of £28.98 for coins that I never ordered and certainly didn't look value for money. I then had to arrange for the coins to be returned and for the money to be refunded, I also had to opt out of the subscription that I didn't know I had signed up to.
I would never trust this company again.
2 May 2026
Unprompted review
Reply from The Westminster Collection
Hi. Thank you for taking the time to share your feedback. We're sorry to hear you were disappointed with your experience. Our collections are advertised as subscriptions, with this information provided on the product page, during checkout, in your order confirmation, and in the information included with your first delivery. Collections can be cancelled at any time online, and we're pleased we were able to arrange your cancellation and refund once you contacted us. We're sorry we didn't meet your expectations on this occasion and appreciate you sharing your experience.
I have been receiving various coins…Tale of a missing coin
I have been receiving various coins over the years with never a problem. Unfortunately I received an envelope recently and the coin was missing. I contacted "Customer services" I received a reply to say it would be reviewed within 2 days or so and true to their word a couple of days later have asked if I'd like a replacement or a refund. No quibble. Just a brilliant service.
9 July 2026
Unprompted review
Reply from The Westminster Collection
Hi. Thank you for your lovely review and for being a valued customer over the years. We're sorry to hear your recent delivery arrived without the coin, but we're delighted our Customer Service team was able to resolve the issue quickly and offer you the choice of a replacement or refund. Your kind words mean a great deal to us, and we're so pleased you were happy with the service you received. We look forward to continuing to support your collection. Sally
1 star as I can't put any less
1 star as I can't put any less, noticed a charge of £22.99 leave my account today, went onto the westminister site and noticed i've been signed up to not one but 2 subscriptions I had no idea about after ordering what I though was one off orders. Terrible business practice! Received no product relating to the £22.99 charge and I only originally ordered a pin bade and a coin!they should have a pop up appear as you order asking if you want to continue with a subscription or not, not to be hidden in the blurb and smallprint if that's the case. Sneaky practices. Will not be utilising ever again.
8 July 2026
Unprompted review
Reply from The Westminster Collection
We're very sorry to hear about your experience, and we appreciate you taking the time to share your feedback. We never want any customer to feel they have been signed up to something without their knowledge. Information about our subscription collections is provided on the product page, during the checkout process, in the order confirmation email, and in the letter included with the first delivery. Subscriptions can be cancelled at any time through your online account or by contacting our customer service team.
We're sorry that this wasn't clear in your case and that it has left you feeling disappointed. If you have been charged for an item that has not yet been received, please contact our customer service team so we can investigate this for you. Any deliveries received are covered by our 30-day free returns policy, and we will be happy to assist with any returns or refunds where applicable.
Your comments regarding the visibility of our subscription information are valuable, and we will ensure your feedback is passed on as we continue to review and improve our customer experience.
They are still up to their old tricks…
They are still up to their old tricks of hidden subscriptions. I have seen this mentioned before and they apologies but the horrible practice continues.
I only noticed that they were trying to take funds from my account that a subscription was set up. I never received any additional coins and they are trying to collect money for goods that i never received. BEWARE. Now threating me with debt collection.
27 May 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to leave your feedback. We're sorry to hear about your experience and understand your concerns. Our intention is never to mislead customers. Information about our Subscription Introductory Offers is provided on the product page, during the checkout process, in the order confirmation email, and again with the first delivery. If a subscription is cancelled, any unexpected deliveries are covered by our 30-day free returns policy and can be returned for a full refund. We're also sorry to hear about your concerns regarding payments and correspondence about your account. We would like the opportunity to investigate this further, so please contact our Customer Service team with your account details and we'll be happy to look into this for you. Thank you for bringing this to our attention, as your feedback helps us improve.
Staff are amazing
Staff are amazing , many thanks to Mark and Gail for their help and support .
7 July 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your wonderful review! We're delighted to hear that you had such a positive experience with our team. Mark and Gail will be thrilled to know that their help and support made such a difference. Your kind words mean a great deal to us, and we'll be sure to pass on your thanks. We really appreciate your support and look forward to helping you again in the future.
Really awful experience with this site
Really awful experience with this site. Brought a 50p to which it was not made clear a subscription would be started. Then sent letters about debt on my account. Sent multiple emails asking for support which some I waited ages for a response too despite still receiving threats of debt collection etc.
Would never recommend this website to anyone.
7 July 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and apologise for the frustration and concern this has caused. Our intention is never to mislead customers. Information about our Subscription Introductory Offers is provided on the product page, during the checkout process, in the order confirmation email, and again with the first delivery. We're also sorry to hear about the delays in responding to your emails, particularly while you were receiving correspondence regarding your account. This is not the level of service we aim to provide. We appreciate you bringing these concerns to our attention, as your feedback helps us improve both our communication and customer service.
When ordering I only ordered for one…
When ordering I only ordered for one item. The next month a different one came which hadn’t ordered and wasn’t expecting. It was nice so decided to keep it but didn’t want anything further. I phoned to cancel any future items. The gentleman I spoke to couldn’t be more helpful. He explained what had happened and ensured it was cancel. So very helpful and I learnt a lot so thank him
6 July 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to leave your review. We're pleased to hear that our Customer Service team was able to explain what had happened and resolve the issue for you. It's wonderful to know that the gentleman you spoke with was so helpful, ensured your collection was cancelled as requested, and left you feeling well informed. We really appreciate your kind words and thank you for giving us the opportunity to put things right.
Reply from The Westminster Collection
Thank you for your kind review! We're delighted to hear that you're a happy customer. It means a great deal to us to know you've had a positive experience with The Westminster Collection. We truly appreciate your support and look forward to continuing to provide you with excellent service and products in the future. Thank you for choosing us!
1 is a flattering score
Unfortunately 0 is not a valid score.
Where do i start.
Send you coins you don't ask for, or subscribe to, then threaten you with action.
They take your money, then say there's a delay. Tell me first and let me decide if I want to wait, and keep my money.
Claimed i owed them £1.99. I kept asking for what, and just get a response saying orders.
So, I give up waiting for common sense from them, and pay it.
Months later, I ordered 2 coins. Charged my card, then message me saying I cannot order ang more. I emailed them, and they said my account locked. I ask what for. They say for an outstanding amount of £1.99 i paid months ago. No apllogy. They then say my account is open.
I ordered the coins from Royal Mint and they came within 3 days.
7 July 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to leave your feedback. We're very sorry to hear about your experience and understand how frustrating this must have been. We apologise for the confusion regarding the £1.99 balance and the conflicting information you received about your account. This is not the level of service we aim to provide. We're also sorry that delays with your order were not communicated clearly before payment was taken, and that you felt you received items you hadn't requested. We appreciate you bringing these issues to our attention, as your feedback helps us identify where we need to improve. If you're happy to do so, please contact our Customer Service team so we can investigate your account further and address the concerns you've raised.
The two members of the team i spoke to…
The two members of the team i spoke to actually listened to me, and supported me in making a decision that was best for me. They spoke clearly, openly and gave me the time to consider my options. Thankyou
7 July 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to leave such a lovely review. We're delighted to hear that our team took the time to listen, clearly explained your options, and supported you in making the decision that was right for you. Providing friendly, open, and helpful service is something we pride ourselves on, so it's wonderful to know this was reflected in your experience. We really appreciate your kind words and thank you for choosing The Westminster Collection.
Very awesome collectors items and I’m…
Very awesome collectors items and I’m sorry I paid because I’m having problems with my card but when my card is connected, I’ll pay whatever I owe
6 July 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your lovely review! We're delighted to hear that you're enjoying your collector's items. We also appreciate you letting us know about the issue with your card. We completely understand that payment problems can happen, and we appreciate you keeping us informed. If you need any assistance with your account or updating your payment details, our customer service team will be happy to help. Thank you for your continued support, and we hope you continue to enjoy your collection.
Poor AI
I got my order which i paid for in full it offered an additional item for free all i had to do was pay the postage. it never arrived with order so i investigated from what i can make out from their unhelpful robot was that i had signed up for a further collection i feel they are conning people into buying further stuff they do not want, i think i have cancelled the subscription but says i might still receive the item. they conned me into paying a postage fee for something i dont want. i am a pensioner and find this scary. OK i am updating this review as i had a delivery this morning with a set of 4 coins free which is what i thought i was getting so i apologise all i can say in my defence is that the stupid AI robot was able to answer my question in the first place it would have not needed my rant. once again sorry👍
6 July 2026
Unprompted review
Reply from The Westminster Collection
We're very sorry to hear about your experience, and we appreciate you taking the time to share your feedback. We understand how upsetting and confusing this situation has been, particularly as you felt you had signed up for something you did not want.
Our intention is never to mislead customers. Information about Subscription Introductory Offers is provided on the product page, during the checkout process, in the order confirmation email, and in a letter included with the first delivery. If you have cancelled your subscription, no further items will be sent after any outstanding shipment already in progress.
If you do receive an item that you no longer wish to keep, all deliveries are covered by our 30-day free returns policy, and return instructions will be included with your invoice so you can return it for a full refund. We're sorry that this wasn't clearer in your case, and your feedback is valuable as it helps us improve how we communicate with our customers. If you need any further assistance, please don't hesitate to contact our customer service team, who will be happy to help.
What’s Gone Wrong With Customer Services at ‘The Westminster Collection’?
Product Number NGV4 - ‘A Tribute to HRH Queen Elizabeth II And HRH Prince Philip Silver Proof £5 Trio’
In enquiring about this item by telephone, I queried the use of the title ‘HRH’ in relation to HM The Late Queen in the online description for the item. The Customer Service Adviser, Donna, told me that this was a printing error, and that the ‘Certificate Of Authenticity’ which accompanied the coin set, should I purchase it, would have the correct title ’HM’ The Queen. It did not! Therefore, the coin set was sold to me with misleading advice from Customer Services.
Furthermore, the coins were not UK issues, but were from the Channel Islands. This was not stated in the item description. I pointed this out, by email, to another member of the Customer Service team, Sarah, who insisted, by return email, that the item description on the website did state that the coins were from the Channel Islands, and despite my having attached a ‘screenshot’ of the item description with no mention of the Channel Islands.
And, after potentially spending close to £300 on this item, it arrived totally devoid of any protection on the inside, to the extent that the three coins in their capsules had popped from their recesses, and were rattling around inside the display box, something which has happened with other purchases on many occasions in the past.
As of today, 5th July, the item description still carries a blatant breach of etiquette in that Her Late Majesty is still referred to as ‘HRH’ - a title which she ceased to use in 1952 and, even though I pointed out this breach of etiquette some time ago, ‘The Westminster Collection’ seems to be unfazed by it. Also, there is still no suggestion on the website that the coins are Channel Islands issues.
There have been other occasions in the past when I have been misled by Customer Service Advisers, one such occasion resulted in a written apology from yet another member of the Customer Service team, Jerome, and the offer of a £10 credit against my account.
I had been a loyal customer of ‘The Westminster Collection’ since 2013.
I would expect, and had failed to get, total honesty from Customer Service Advisers. I have since closed my account. I can get what I need from other sources, with more forthright, and honest, Customer Service advice!
5 July 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to leave your feedback. We're very sorry to hear about your experience and disappointed to learn that we have not met the high standard of service you expected from us.
We take comments regarding the information provided by our Customer Service team, product descriptions, packaging, and the condition in which items are received very seriously. We appreciate you bringing these concerns to our attention, as customer feedback is invaluable in helping us review and improve our processes.
We have requested your contact details so that we can investigate the issues you've raised fully and work with you to resolve them. We hope to have the opportunity to discuss your experience in more detail and provide a satisfactory resolution.
Thank you again for sharing your feedback.
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