The London Mint Office Reviews 10,699

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the coins, which are often described as beautiful, well-presented, and impressive. Many consumers highlight the excellent service received, noting the staff's helpfulness, friendliness, and professional approach. The delivery service is frequently commended for its speed and efficiency, with items arriving promptly and well-packaged. However, some customers also noted issues with delivery, citing instances where products were sent to the wrong address or experienced unacceptable delays. A few other people also felt that the customer service was unhelpful and rude, leading to frustration and a lack of accountability. Additionally, a small portion of people were dissatisfied with the quality of certain items, and some expressed concerns about product specifications.

What people talk about most

Product

Customers consistently note positive experiences with product quality and presentation. Many reviewers praise... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight fast delivery... See more

Quality

People report positive experiences with quality. Customers consistently praise the high standard and perfect... See more

Service

Customers had positive experiences with service. Many reviewers praise the professional and efficient... See more

Staff

Users describe positive interactions with staff. Many customers praise the staff for being friendly, helpful,... See more

Based on these reviews

Rated 5 out of 5 stars

Excellent set of Queen Elizabeth effigies half sovereign silver coins. Well packed and presented. Spoke to Morgan, customer helpline, and went through a simple process to pay in instalments. First cla... See more

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Rated 5 out of 5 stars

Product was initially delivered to wrong address by royal mail. I got in touch with royal mint and your customer service advisor jayne bet quickly rectified things and I was sent a new product.

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Rated 5 out of 5 stars

Beautiful Quarter Sovereign, came in a beautiful box. Very quick and easy delivery. Well packaged and a great deal. Got through to customer support and really helped answer all my questions and gave m... See more

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Rated 5 out of 5 stars

I’ve been working with your company as a private individual for several years now, and there haven’t been any issues during that time. I like it. You’re attentive to your customers, honest and punctua... See more

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Rated 5 out of 5 stars

It is a quality piece and the order came very quickly. It is in superb luxury presentation box which displays the coins beautifully. A little pricey but they are nice. I'm assured there is a low mint... See more

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Rated 5 out of 5 stars

I cannot thank the young lady enough for the exemplary service i received from her today. At a very difficult time in my life following the death of my granddaughter i had been having many stressful a... See more

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Rated 5 out of 5 stars

Great service all round very friendly over the phone and they dont make you feel like you have to say yes to purchasing the item in question, im now in the process of my third purchase from them so... See more

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Rated 5 out of 5 stars

Three of my grandchildren now have commemorative coins in their collections and love them, and the history that goes with them. They are beautifully presented and i will continue to collect them as lo... See more

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Rated 3 out of 5 stars

Absolutely happy with my purchase but was left very uneasy due to the way my order was carried out due to it being done over the phone with no way of checking exactly who your dealing with except wha... See more

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Rated 5 out of 5 stars

For a person in their 'dotage' it's always been a pleasure to buy your coins. However, I wasnt sure if my payment for the p&p had been taken. As it happens my parcel arrived in great condition, so... See more

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Rated 5 out of 5 stars

I received a recent call from one of the sales team regarding some high level purchases. I duly informed them that as I was already fully committed with regards to another numismatic collection with... See more

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Rated 5 out of 5 stars

The coin was the one that I expected. The telephone payment system advisor took my payment without any fuss or delay. I will be very grateful when the collection is complete.

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Rated 5 out of 5 stars

Thank you for good quality product and fast delivery service. The high standard is always top and any queries are always easy to solve.

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Rated 5 out of 5 stars

I purchase a lot of Free coins from The London Mint office and all you pay is £2.50 delivery fee. The coins always arrive in a commemorative style cardboard wallet with full info of what the c... See more

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Rated 5 out of 5 stars

This company is doing everything right as far as I am concerned, all items purchased have been first class and the delivery time is always second to none. Five star items and five star service.

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Rated 1 out of 5 stars

We received coins we did not want, we then returned them within the set period thus thinking this was the end of the process. Received a demanding letter for payment phoned up re this letter to which... See more

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Rated 5 out of 5 stars

The coins are for my wife's birthday which is not until the end of March, but having looked at the coins I'm pretty sure she will love them.

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Rated 5 out of 5 stars

Very happy with what I received and the service I got. However, if you do intend to buy collections, make sure they have all the coins (if you want to collect them all), that they still have the set i... See more

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Rated 5 out of 5 stars

I love all the coins I've had from the London mint, I just wish I could get more, it's a very easy transaction and always a lovely presentation.

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Rated 5 out of 5 stars

Generous offer with no obligation to continue the series. A splendid memento of the 250 year history of the USA. Prompt delivery and kept informed every step of the way

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Rated 5 out of 5 stars

As always a brilliant service,let you know what is happening with the order you have placed and if you ever need to get in touch staff are always friendly and helpful

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Rated 5 out of 5 stars

what made you so good is that your great service and how easy it is to order from you as company well done and keep up the good work

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Rated 5 out of 5 stars

Speaking to your advisor on the telephone was a pleasure. She was polite cheerful and extremely helpful. The coin is a great addition to my collection.

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Rated 5 out of 5 stars

Great value and highly recommend Coin of high quality fast delivery and hopefully more Marilyn coins to come .

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Rated 5 out of 5 stars

Good price, good product and quick delivery. But please stop sending me invoices for payment when I have already paid on purchase over the phone.

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Rated 5 out of 5 stars

All I can say is that they are efficient and I had no problems with ordering or delivery. First class service

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Rated 5 out of 5 stars

I have had no problems with delivery , the product is well wrapped to avoid damage in transit and turns up as expected

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Rated 5 out of 5 stars

It was easy transaction and quick process and delivery. Very pleased with my purchase. Looking forward to other purchases in the future.

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Rated 5 out of 5 stars

Easy ordering good quality well packaged Quick service will buy more from collection In new year

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Rated 5 out of 5 stars

customer service been good so far. delivery safe and package good. happy with items and hope they will keep value for years to follow.

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Rated 1 out of 5 stars

Ordered a gold coin on the 10th of January only for it still to not be in my possession on the 15th of February ?!? Over a month with no correspondence and when I reached out they didn’t even acknowle... See more

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Rated 5 out of 5 stars

I really liked the coins I buy, some of them are even free. However I do like the collections. I think it is all very interesting.

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Rated 5 out of 5 stars

For what it is - this is a really great value item - from purchasing, packaging and delivery - the process is faultless. Thank you

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Rated 5 out of 5 stars

Simple ordering system. Kept informed of progress. Delivered promptly - good quality at a very good price

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Rated 5 out of 5 stars

They are very helpful and fair have not had any problems with their service. Highly recommended.

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Rated 5 out of 5 stars

I am very happy with my recent order of unseen effigies I am pleased with the finish and the presentation box of all 7 silver sovereigns is superb, the team done me very well thank-you so much.

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Rated 1 out of 5 stars

My wife ordered the Marilyn Monroe collectors coins including the gold one, London mint took a £295 deposit. They arrived swiftly at the beginning of February, however once my wife receiv... See more

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Rated 5 out of 5 stars

Every coin I ordered has a perfect quality. I recommend everyone to make a purchase! Thank you!

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Rated 5 out of 5 stars

The London Mint is a trusted and highly regarded brand offering superb products and special offers to their long standing customers like myself. Customer service is excellent and provide caring and k... See more

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Rated 5 out of 5 stars

Have been a member for years and can not praise them enough. Every thing comes within a week very very satisfied.

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Rated 5 out of 5 stars

I get your coins to invest in and never been disappointed yet with my purchase thank you

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Rated 5 out of 5 stars

It was lovely being able to talk to a proper person and ask questions. All staff whom I had dealings with were great.

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Rated 1 out of 5 stars

Writing I am extremely disappointed with the service provided by Mint Office regarding my refund. It has now been over five months and I still have not received the refund that is owed to me. T... See more

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Rated 5 out of 5 stars

My purchases came quickly and Ewan was very helpful and explained clearly everything I asked him. The documents are very nice.

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Rated 1 out of 5 stars

London Mint probably one of the worst online selling company in the UK. Hard Sell staffs agreed terms of sale agreement regarding Buy First and Pay in installments later. After Goods delivered and... See more

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Rated 5 out of 5 stars

The set is fantastic and the lady who talked me through for the last one the 9ct gold one was vere helpful.

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Rated 1 out of 5 stars

Honestly they are scamming people. I bought 2 coins from them The menin gate commemorative 8g 9ct gold coin and the lone soldier 10g 9ct gold coin, both came with certificates stating they are 9ct go... See more

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Rated 1 out of 5 stars

I am extremely disappointed with my experience dealing with the London Mint Office. It has now been over five months, and I am still waiting for my money to be returned. Throughout this entire p... See more

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Rated 1 out of 5 stars

Not for anyone who actually collects coins rather than expensive commemorative tokens. Also not great if you want a refund processing within six weeks of returning an item. What passes for custom... See more

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Rated 1 out of 5 stars

28 Days from date of purchase to be shipped, then they advise 28 days for delivery. Nothing takes 28 days for a delivery, supposedly sent on the 31st but they cannot provide me a tracking number?? Awa... See more

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Rated 5 out of 5 stars

Easy to order and pay for. Coin delivered promptly shame the email queries were not addressed as quickly.

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Rated 5 out of 5 stars

3 grandchildren, collecting different coins collections for each. Now also collecting for the daughter as well. Happy with the collection's.

Company replied


Company details

  1. Coin Dealer
  2. Collectibles Store

About The London Mint Office

Written by the company

 

About The London

Mint Office

 

Putting history in your hands! Whether you’re an avid numismatist or just beginning your coin collecting journey, The London Mint Office is here to help you discover stories of the past, and enhance your collection through the art of coinage.

We are a trusted and respected partner for a large number of British coin collectors, and The London Mint Office has become one of the leading sources in the numismatic community through long grown partnerships with major mints and national banks from across the globe.

Visit Our Website Contact Us
Why Collect with Us?

Exclusive Access: Gain access to a wide range of exclusive and limited-edition coins, sourced from renowned mints around the world.

Expertise and Guidance: Benefit from our deep understanding of numismatics. Our specialists are here to provide insights and advice on building a meaningful collection.

Community Engagement: Join a thriving community of like-minded enthusiasts. Participate in events and discussions that celebrate the art and history of coin collecting.

Frequently Asked Questions
Our Commitment to Collectors

Coin collecting is an age-old hobby that has fascinated mankind for centuries. With unrivaled expertise in the numismatic world, we are committed to offering unique and timeless pieces that are sure to not only enhance your collection, but knowledge too! Whether you're looking for rare and historic pieces, or simply wish to explore the beauty and diversity of minted coins, our expert team is here to guide you every step of the way.

Learn & Discover

The London Mint Office Guarantees

Whether it’s a new issue commemorative or a historic gold sovereign, you can be assured that the quality, craftsmanship and authenticity of each individual coin or medal you purchase with us is guaranteed.

At The London Mint Office, we pride ourselves on being able to offer our customers the very best in collectable coins from both the modern and ancient worlds. Equally, we pride ourselves on the quality of each and every item we sell.

Every purchase you make is covered by our 14-day No Quibble Money Back Guarantee. This means that if for any reason you are less than satisfied with any purchase from us you can return it within 14 days and we will offer you a replacement (subject to availability) or a full refund, no questions asked.

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The London Mint Office - putting our history in your hands

Written by the company

Just as coin collecting is a true passion for our customers, so serving those customers is the passion that underpins everything we do
Our objective is to help our customers build and expand not only their coin portfolios but their knowledge as well, through complete collections that follow particular themes. We would like every collection to be a journey of discovery - one that will inspire you to seek out historic or commemorative coins on similar themes, or open up new possibilities and avenues of interest. We will do all we can to make the experience of collecting as enjoyable and rewarding as possible, whatever your particular interest or budget.

14 Day No Quibble Money Back Guarantee

If you're not satisfied, neither are we!

Buying from us - 100% satisfaction guarantee. By collecting through The London Mint Office, collectors ensure that they receive the latest news and the best quality coins, complete with essential collector documentation such as certificates of authenticity. Whether you prefer to buy your coins individually or decide to use the London Mint Office Collectors' service, our aim is to deliver the best service and the best available coins within the convenience of your home. By ordering with us, you have no further commitments, and all orders are covered by The London Mint Office, 14 day 'no quibble' guarantee. This means you have 14 days after receiving your coin to choose to keep it, if you are not happy you can return the coin to us for a full refund.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

11K reviews

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Rated 4 out of 5 stars

Company doing well.....

Company doing well but too many calls about coins that would interest me. can only buy so much .

20 March 2026
Unprompted review
The London Mint Office logo

Reply from The London Mint Office

Hi John

Thank you for your positive feedback and for your continued support. We're pleased to hear that you are happy with the company.

We understand your concern about the frequency of calls. Our aim is to keep customers informed about products that may be of genuine interest, but we appreciate that this can sometimes feel excessive. Your feedback is valuable, and we’ll take it on board as we review how we communicate with our customers.

If you’d prefer fewer calls, please feel free to contact our customer experience team, and they’ll be happy to adjust your contact preferences to better suit you.

Many Thanks
Laura, Customer Experience Advisor.

Rated 4 out of 5 stars

Honest and helpful people .

The Royal Mail said they had posted my coin but upon tracking it and seeing the photo of proof of posting it wasn't my letterbox,
obviously contacted Royal Mail but told a representative from London Mint who was very helpful and sympathetic.
He had absolutely no qualm about sending another coin to me even though I said it was no fault of L.Mint,
To be fair the Royal Mail was apologetic too,
but luckily 3 days later the coin turned up in my Mail box , the household that had recieved my coin by mistake pushed it through .
So , London Mint , the Royal mail ( although delivered wrongly ) and the other household were all great ..Thankyou .
p.s I have informed L.Mint so they don't send a second coin 😉

18 March 2026
The London Mint Office logo

Reply from The London Mint Office

Hi Stephen

Thank you for your kind feedback! We’re really pleased our team could help and that everything was resolved in the end. We also appreciate you letting us know the coin arrived, so we could avoid sending a duplicate. Thanks again for your support!

Have a great day.

Many Thanks
Laura, Customer Experience Advisor.

Rated 5 out of 5 stars

Friendly and understandable stuff

Friendly and understandable stuff
Products and services are outstanding definitely recommended anyone who is interested starting their Coin collection

16 March 2026
Unprompted review
The London Mint Office logo

Reply from The London Mint Office

Hi Angus

Thank you for your lovely feedback! We’re delighted to hear you found our team friendly and helpful, and that you’re pleased with our products and service. Your recommendation means a lot to us, especially for those just starting their coin collecting journey. Thank you for your support!

Have a wonderful day.

Many Thanks
Laura, Customer Experience Advisor.

Rated 5 out of 5 stars

I really liked the coins I buy

I really liked the coins I buy, some of them are even free. However I do like the collections. I think it is all very interesting.

20 March 2026
Unprompted review
The London Mint Office logo

Reply from The London Mint Office

Hi

Thank you for your fantastic feedback! We’re so pleased to hear you’re enjoying the coins and finding the collections interesting. It’s great to know the range, including some of our free items, has added to your experience. We really appreciate your support.

Have a lovely day.

Many Thanks
Laura, Customer Experience Advisor.

Rated 5 out of 5 stars

Product was initially delivered to…

Product was initially delivered to wrong address by royal mail. I got in touch with royal mint and your customer service advisor jayne bet quickly rectified things and I was sent a new product.

13 March 2026
The London Mint Office logo

Reply from The London Mint Office

Hi

Thank you for your feedback. We’re sorry to hear about the initial delivery issue, but we’re pleased Jayne was able to resolve things quickly and arrange a replacement for you. We really appreciate your patience and your kind words about our customer service.

Have a great day.

Many Thanks
Laura, Customer Experience Advisor.

Rated 3 out of 5 stars

Peace Of Mind Matters

Absolutely happy with my purchase but was left very uneasy due to the way my order was carried out due to it being done over the phone with no way of checking exactly who your dealing with except what they are telling you.
Could have been dealing with anyone , and being asked to give your banking details especially in this day and age. Would have been better dealing via email.

12 March 2026
The London Mint Office logo

Reply from The London Mint Office

Hi James,

Thank you for your review, and we’re really pleased to hear that you’re happy with your purchase.

We do completely understand your concerns regarding placing an order over the phone, particularly when it comes to sharing personal and payment details. Please be assured that all of our calls are handled by fully trained representatives of The London Mint Office, and we have strict security and data protection procedures in place to keep our customers’ information safe at all times.

We appreciate your feedback around communication preferences, and we will certainly take this on board. We can also accommodate alternative contact methods, including email, should you feel more comfortable managing your account that way.

If you would like us to update your contact preferences or have any further questions, please do let us know and we’ll be happy to help.

Kind regards,
Tanith,
Customer Experience Manager

Rated 5 out of 5 stars

Very good coin glad I got it very quick…

Very good coin glad I got it very quick delivery thankyou

18 March 2026
Unprompted review
The London Mint Office logo

Reply from The London Mint Office

Hi Peter,

We're so glad you are pleased with your coin and the fast delivery! Thank you for your fantastic review; we appreciate your positive feedback.

Kind Regards,
Tanith,
Customer Experience Manager

Rated 1 out of 5 stars

Take too long for refund

Writing
I am extremely disappointed with the service provided by Mint Office regarding my refund.
It has now been over five months and I still have not received the refund that is owed to me. This delay is completely unacceptable. I have contacted your office several times to try to resolve the issue, but each time I call I am met with unhelpful responses and extremely rude behaviour from your staff.
Instead of receiving clear information or a solution, I am left waiting with no proper explanation for the delay. A refund should not take this long, and the lack of professionalism when dealing with customers only makes the situation worse.
I expect this matter to be addressed immediately and the refund to be processed without any further delay. This experience has been very frustrating and does not reflect the level of service customers should receive.
If you want, I can also:
Make a shorter version suitable for Google Reviews or Trustpilot, or
Write a stronger complaint that pressures them to resolve the refund quickly.

8 January 2026
Unprompted review
The London Mint Office logo

Reply from The London Mint Office

Hi Elisabete,

Thank you for your review. We are very sorry to read about your experience and the frustration this situation has caused.

We take all refund concerns extremely seriously, and the level of service you have described does not reflect the standards we expect. We are keen to investigate this fully and ensure this is resolved for you as quickly as possible.

Unfortunately, we have been unable to locate your account based on the details provided within your review. We have therefore requested further information so that we can identify your account and take immediate action to progress your refund and address your concerns.

Please respond to our request with the relevant details so we can contact you directly and bring this matter to a resolution as a priority.

Kind Regards,
Tanith,
Customer Experience Manager

Rated 1 out of 5 stars

I am extremely disappointed with my…

I am extremely disappointed with my experience dealing with the London Mint Office. It has now been over five months, and I am still waiting for my money to be returned. Throughout this entire process, communication has been poor and inconsistent, and I have received no clear answers about where my money actually is.

What is most concerning is that they themselves seem unsure about the status of my funds. Being told that they “don’t know where it is” is completely unacceptable for any financial or reputable organisation. This lack of accountability has caused significant stress and frustration.

I expected a professional and efficient service, but instead I have been met with delays, vague responses, and no resolution. I would strongly advise others to be cautious when dealing with this company until they improve their handling of customer funds and communication.

Overall, a very disappointing and worrying experience.

19 October 2025
Unprompted review
The London Mint Office logo

Reply from The London Mint Office

Hi Julio,

Thank you for your feedback. We are sorry to hear about your experience and understand how concerning this situation must feel.

We would like to reassure you that we take all matters relating to customer funds very seriously. The situation you have described is not representative of our processes, and we are keen to review this urgently and provide you with clear answers.

As we have been unable to identify your account from this review, we have requested further information to allow us to locate your details. Once received, we will investigate this thoroughly and contact you directly to resolve the matter as quickly as possible.

Please do respond with the requested information so we can take this forward without delay.

Kind regards,
Tanith,
Customer Experience Manager

Rated 5 out of 5 stars

what made you so good is that your…

what made you so good is that your great service and how easy it is to order from you as company well done and keep up the good work

11 March 2026
Unprompted review
The London Mint Office logo

Reply from The London Mint Office

Hi Ray,

We're happy to hear that you had a great experience with our easy ordering process and excellent service. Thank you for your positive feedback; we appreciate you taking the time to share it!

Kind Regards,
Tanith,
Customer Experience Manager

Rated 5 out of 5 stars

Thank you for good quality product and…

Thank you for good quality product and fast delivery service. The high standard is always top and any queries are always easy to solve.

19 March 2026
Unprompted review
The London Mint Office logo

Reply from The London Mint Office

Hi Paul,

We appreciate your kind words! It's great to know you're happy with the product quality and swift delivery. We're also pleased that any questions are easily resolved.

Kind Regards,
Tanith,
Customer Experience Manager

Rated 5 out of 5 stars

Josh is extremely knowledgeable and…

Josh is extremely knowledgeable and helpful. The London Mint is professional and very experienced

12 March 2026
The London Mint Office logo

Reply from The London Mint Office

Hi Stephen,

We appreciate you taking the time to share your positive experience. We're happy to hear that you found Josh knowledgeable and helpful, and that you see us as professional and experienced.

Kind Regards,
Tanith,
Customer Experience Manager

Rated 2 out of 5 stars

I was misled when sold this coin

My partner feels she was misled when buying this coin by the amount issued for circulation, so she has asked to be removed from their customer list.
However the coin was nice & well presented.
The order no.13438726
This was not ordered on line someone phoned her from your Company and sold it to her over the phone.

11 March 2026
The London Mint Office logo

Reply from The London Mint Office

Hi Derek,

Thank you for providing the extra information to allow us to locate the account.

I'm sorry your partner feels like they were mis-sold to, however the order was placed online, in which all details of the amount issued for circulation is readily available to be seen when purchasing.

If you have any further queries, please feel free to reach out to our customer care team on 0330 024 1001.

Kind Regards,
Tanith,
Customer Experience Manager

Kind regards,
Tanith,
Customer Experience Manager

Rated 5 out of 5 stars

Just coining it

Fantastic product, great quality and price.

18 March 2026
Unprompted review
The London Mint Office logo

Reply from The London Mint Office

Hi James

Thank you for your kind words! We're delighted to hear that you’re happy with the quality, value, and overall experience. Your feedback means a lot to us!

Have a lovely day.

Many Thanks
Laura, Customer Experience Advisor.

Rated 5 out of 5 stars

5 Star Excellence

18 March 2026
Unprompted review
The London Mint Office logo

Reply from The London Mint Office

Hi John

Thank you for your fantastic review! We’re thrilled to know you had 5* experience with us. Your support truly means a lot!

Have a great day John.

Many Thanks
Laura, Customer Experience Advisor.

Rated 5 out of 5 stars

Friendly and helpful

Friendly and helpful

11 March 2026
The London Mint Office logo

Reply from The London Mint Office

Hi Nicola

Thank you for your lovely feedback! We’re so pleased to hear that you found our team friendly and helpful. We really appreciate your support and hope to assist you again in the future.

Have a wonderful day.

Many Thanks
Laura, Customer Experience Advisor.

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