When ordering I only ordered for one item. The next month a different one came which hadn’t ordered and wasn’t expecting. It was nice so decided to keep it but didn’t want anything further. I phoned t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was charged for an item I didn't recall ordering. The company tried talking a payment, but it got rejected. After I contacted them, the situation was resolved For service 5star, because it was a s... See more
Company replied
Had to wait a long time for the call to be answered but once I was put through the colleague I spoke to was friendly and understanding, she explained everything clearly and made me feel like I mattere... See more
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I ordered a centenary of Queen commotative coin from Westminster collection online. There was no indication I was signing up for a subscription. Upon noticing more money being taken from my bank acco... See more
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Company details
Information provided by various external sources
Historic commemorative coins, stamps and collectables honouring the nation's most important events and anniversaries.
Contact info
PO Box 4848, BH12 9GB, Poole, United Kingdom
- 0333 0032 777
- enquiries@westminstercollection.com
- www.westminstercollection.com
3.6
Average
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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When ordering I only ordered for one…
When ordering I only ordered for one item. The next month a different one came which hadn’t ordered and wasn’t expecting. It was nice so decided to keep it but didn’t want anything further. I phoned to cancel any future items. The gentleman I spoke to couldn’t be more helpful. He explained what had happened and ensured it was cancel. So very helpful and I learnt a lot so thank him
6 July 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to leave your review. We're pleased to hear that our Customer Service team was able to explain what had happened and resolve the issue for you. It's wonderful to know that the gentleman you spoke with was so helpful, ensured your collection was cancelled as requested, and left you feeling well informed. We really appreciate your kind words and thank you for giving us the opportunity to put things right.
Reply from The Westminster Collection
Thank you for your kind review! We're delighted to hear that you're a happy customer. It means a great deal to us to know you've had a positive experience with The Westminster Collection. We truly appreciate your support and look forward to continuing to provide you with excellent service and products in the future. Thank you for choosing us!
1 is a flattering score
Unfortunately 0 is not a valid score.
Where do i start.
Send you coins you don't ask for, or subscribe to, then threaten you with action.
They take your money, then say there's a delay. Tell me first and let me decide if I want to wait, and keep my money.
Claimed i owed them £1.99. I kept asking for what, and just get a response saying orders.
So, I give up waiting for common sense from them, and pay it.
Months later, I ordered 2 coins. Charged my card, then message me saying I cannot order ang more. I emailed them, and they said my account locked. I ask what for. They say for an outstanding amount of £1.99 i paid months ago. No apllogy. They then say my account is open.
I ordered the coins from Royal Mint and they came within 3 days.
7 July 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to leave your feedback. We're very sorry to hear about your experience and understand how frustrating this must have been. We apologise for the confusion regarding the £1.99 balance and the conflicting information you received about your account. This is not the level of service we aim to provide. We're also sorry that delays with your order were not communicated clearly before payment was taken, and that you felt you received items you hadn't requested. We appreciate you bringing these issues to our attention, as your feedback helps us identify where we need to improve. If you're happy to do so, please contact our Customer Service team so we can investigate your account further and address the concerns you've raised.
The two members of the team i spoke to…
The two members of the team i spoke to actually listened to me, and supported me in making a decision that was best for me. They spoke clearly, openly and gave me the time to consider my options. Thankyou
7 July 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to leave such a lovely review. We're delighted to hear that our team took the time to listen, clearly explained your options, and supported you in making the decision that was right for you. Providing friendly, open, and helpful service is something we pride ourselves on, so it's wonderful to know this was reflected in your experience. We really appreciate your kind words and thank you for choosing The Westminster Collection.
Very awesome collectors items and I’m…
Very awesome collectors items and I’m sorry I paid because I’m having problems with my card but when my card is connected, I’ll pay whatever I owe
6 July 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your lovely review! We're delighted to hear that you're enjoying your collector's items. We also appreciate you letting us know about the issue with your card. We completely understand that payment problems can happen, and we appreciate you keeping us informed. If you need any assistance with your account or updating your payment details, our customer service team will be happy to help. Thank you for your continued support, and we hope you continue to enjoy your collection.
Poor AI
I got my order which i paid for in full it offered an additional item for free all i had to do was pay the postage. it never arrived with order so i investigated from what i can make out from their unhelpful robot was that i had signed up for a further collection i feel they are conning people into buying further stuff they do not want, i think i have cancelled the subscription but says i might still receive the item. they conned me into paying a postage fee for something i dont want. i am a pensioner and find this scary. OK i am updating this review as i had a delivery this morning with a set of 4 coins free which is what i thought i was getting so i apologise all i can say in my defence is that the stupid AI robot was able to answer my question in the first place it would have not needed my rant. once again sorry👍
6 July 2026
Unprompted review
Reply from The Westminster Collection
We're very sorry to hear about your experience, and we appreciate you taking the time to share your feedback. We understand how upsetting and confusing this situation has been, particularly as you felt you had signed up for something you did not want.
Our intention is never to mislead customers. Information about Subscription Introductory Offers is provided on the product page, during the checkout process, in the order confirmation email, and in a letter included with the first delivery. If you have cancelled your subscription, no further items will be sent after any outstanding shipment already in progress.
If you do receive an item that you no longer wish to keep, all deliveries are covered by our 30-day free returns policy, and return instructions will be included with your invoice so you can return it for a full refund. We're sorry that this wasn't clearer in your case, and your feedback is valuable as it helps us improve how we communicate with our customers. If you need any further assistance, please don't hesitate to contact our customer service team, who will be happy to help.
What’s Gone Wrong With Customer Services at ‘The Westminster Collection’?
Product Number NGV4 - ‘A Tribute to HRH Queen Elizabeth II And HRH Prince Philip Silver Proof £5 Trio’
In enquiring about this item by telephone, I queried the use of the title ‘HRH’ in relation to HM The Late Queen in the online description for the item. The Customer Service Adviser, Donna, told me that this was a printing error, and that the ‘Certificate Of Authenticity’ which accompanied the coin set, should I purchase it, would have the correct title ’HM’ The Queen. It did not! Therefore, the coin set was sold to me with misleading advice from Customer Services.
Furthermore, the coins were not UK issues, but were from the Channel Islands. This was not stated in the item description. I pointed this out, by email, to another member of the Customer Service team, Sarah, who insisted, by return email, that the item description on the website did state that the coins were from the Channel Islands, and despite my having attached a ‘screenshot’ of the item description with no mention of the Channel Islands.
And, after potentially spending close to £300 on this item, it arrived totally devoid of any protection on the inside, to the extent that the three coins in their capsules had popped from their recesses, and were rattling around inside the display box, something which has happened with other purchases on many occasions in the past.
As of today, 5th July, the item description still carries a blatant breach of etiquette in that Her Late Majesty is still referred to as ‘HRH’ - a title which she ceased to use in 1952 and, even though I pointed out this breach of etiquette some time ago, ‘The Westminster Collection’ seems to be unfazed by it. Also, there is still no suggestion on the website that the coins are Channel Islands issues.
There have been other occasions in the past when I have been misled by Customer Service Advisers, one such occasion resulted in a written apology from yet another member of the Customer Service team, Jerome, and the offer of a £10 credit against my account.
I had been a loyal customer of ‘The Westminster Collection’ since 2013.
I would expect, and had failed to get, total honesty from Customer Service Advisers. I have since closed my account. I can get what I need from other sources, with more forthright, and honest, Customer Service advice!
5 July 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to leave your feedback. We're very sorry to hear about your experience and disappointed to learn that we have not met the high standard of service you expected from us.
We take comments regarding the information provided by our Customer Service team, product descriptions, packaging, and the condition in which items are received very seriously. We appreciate you bringing these concerns to our attention, as customer feedback is invaluable in helping us review and improve our processes.
We have requested your contact details so that we can investigate the issues you've raised fully and work with you to resolve them. We hope to have the opportunity to discuss your experience in more detail and provide a satisfactory resolution.
Thank you again for sharing your feedback.
Customer services and accounts sorted…
Customer services and accounts sorted my problem out straight away. They were both very helpful and very quick to assist me. Brilliant.
3 July 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your wonderful review. We're so pleased to hear that our Customer Services and Accounts teams were able to resolve your issue quickly and provide helpful support throughout. It's great to know that you had such a positive experience, and your kind words mean a lot to the team. Thank you for choosing The Westminster Collection.
Very helpful with the questions I had
Very helpful with the questions I had. Thanks
3 July 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your kind review. We're delighted to hear that our team was able to answer your questions and provide the help you needed. We really appreciate your feedback and are pleased you had a positive experience with our customer service. Thank you for choosing The Westminster Collection.
PLEASE stay away from these scammers
PLEASE stay away from these scammers
23 June 2026
Unprompted review
Reply from The Westminster Collection
We're sorry to hear that you feel this way. We never want any customer to have a negative experience. If your concerns relate to one of our subscription collections, we provide information about these on the product page, during the checkout process, in the order confirmation email, and with the first delivery. Collections can be cancelled at any time by contacting our customer service team or through your online account, and all deliveries are covered by our 30-day free returns policy. If there's anything we can do to help resolve your concerns, please don't hesitate to get in touch.
👎 Au contraire ⚖️
Hi sorry. I noticed you have sent me a letter ✉️ in the mail stating I'm in debt to your business. I feel I must be entirely clear in my response in that I did not order anything further whatsoever. I'm sorry to be so resentful but there is no legal basis for myself being indebted to you. Had I placed an order as in terms of accepting a further offer listed on your website I would have paid for it - and were that the scenario of which happened I would indeed be legally obliged to pay for something I purposely chose to purchase or else it would constitute theft -
-🔎 However your company has taken it upon themselves to decide what I should buy - purchases of which I did not myself partake in the decision process of procuring. I wish you understand that law governing commerce and sales is always legally a matter of offer and acceptance - it is entirely illegal to decide acceptance on behalf of customers in order to create further sales.
-🔎 You can not partake in both offer and acceptance processes without involving the customer within the acceptance component of sales process. Please kindly acknowledge this and declare I am not indebted to your business or I will have no choice but to persue legal involvement in order to rectify your wrongful business practice.
Regards,
2 July 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand your concerns.
Our intention is never to send products or request payment for items that customers have not agreed to receive. Where an introductory offer forms part of a collection, information about any ongoing subscription is provided on the product page, during the checkout process, in the order confirmation email, and again with the first delivery. Collections are completely flexible and can be cancelled at any time by contacting our customer service team or through your online account.
We're sorry that this wasn't your experience, and we appreciate you bringing it to our attention. We'd like the opportunity to look into your account and review the situation for you. Please contact our customer service team directly with your account details so we can investigate your concerns and work towards a resolution.
Thank you for your feedback, which helps us continue to improve our service.
EXCELLANT SERVICE
My issue was resolved very quickly and the person I spoke to was polite and made sure I was happy with the response they gave. Excellant service.
30 June 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to leave such a lovely review. We're delighted to hear that your issue was resolved quickly and that the member of our customer service team was polite, helpful, and made sure you were happy with the outcome. Providing friendly, efficient service and ensuring our customers feel valued is always our goal, so it's wonderful to know we met your expectations. We really appreciate your kind words and thank you for choosing The Westminster Collection.
Offer a cheap pin then con you into a…
Offer a cheap pin then con you into a subscription
1 July 2026
Unprompted review
Reply from The Westminster Collection
We're sorry to hear you feel this way. Our intention is never to mislead our customers. Information about any Subscription Introductory Offer is provided on the product page, during checkout, in the order confirmation email, and in the information included with the first delivery. All subscriptions can be cancelled at any time through your online account or by contacting our customer service team directly. If you ever receive an item you no longer wish to keep, all deliveries are covered by our 30-day free returns policy for a full refund. We appreciate your feedback, as it helps us continue to improve our communication with customers.
Grateful
The gentleman that aided me with my query was very understanding and explained everything I had to do.
Please accept my grateful thanks.
29 June 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your wonderful review. We're delighted to hear that our advisor was understanding, took the time to explain everything clearly, and was able to help with your query. Your kind words and gratitude are greatly appreciated, and we'll be sure to share your feedback with the team. Thank you for choosing The Westminster Collection, and we look forward to helping you again in the future.
Queen Elizabeth II Centenary Commemorative
I ordered the Queen Elizabeth II Centenary Commemorative coin which was on offer FOC and just postage was paid for.
Although it took more than 2 months to arrive it is a nice coin.
However I did not sign up for a subscription nor authorise £25 to be taken from my bank account.
I have tried to return the coin for a full refund however I don't have an account number and the coin that I have been charged for is addressed to "Dear Collector".
Any subscription I have had in the past address me by name so this all seems very odd.
I have checked my emails and still can't see an account number nor any confirmation that I subscribed to £25 a future coin.
Would would not recommend buying anyone of these coins for the above reasons.
24 June 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to share your feedback. We're sorry to hear that you've been disappointed with your experience.
We do our best to make customers aware when an introductory offer forms part of an ongoing collection. Information about the collection is provided on the product page, during the checkout process, in the order confirmation email, and again with the first delivery. We're sorry if this wasn't clear in your case.
We're also sorry to hear about the confusion regarding your account details and return. Please contact our customer service team if you haven't already, and we'll be happy to locate your account, arrange your return if required, and ensure any refund due is processed as quickly as possible. All our deliveries are covered by a 30-day free returns policy.
We appreciate your feedback, as it helps us continue to improve both our communication and the service we provide.
The advisor was very helpful and friend…
The advisor was very helpful and friend solved my issue immediately. Thank you 😊
29 June 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your wonderful review! We're so pleased to hear that our advisor was friendly, helpful, and able to resolve your issue straight away. Your kind words mean a lot to the team, and we'll be sure to pass on your feedback. Thank you for choosing The Westminster Collection, and we look forward to helping you again in the future. 😊
One email from me and a response within…
One email from me and a response within two working days satisfying my query exactly.
30 June 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to leave such a positive review. We're delighted to hear that your query was resolved with just one email and that our team responded within two working days, providing the information you needed. It's great to know you were happy with the service you received, and we really appreciate your feedback. We look forward to helping you again in the future.
Polite
Polite, helpful, not rushed and very happy to sort my problems out.
A very pleasant and enjoyable experience with someone who understood my issues and was very pleased to help.
29 June 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to leave such a lovely review. We're delighted to hear that you found our team polite, helpful, and understanding. Providing friendly, knowledgeable service and taking the time to resolve any issues is something we take great pride in, so it's wonderful to know you had such a positive experience. Your kind words mean a great deal to us, and we look forward to helping you again in the future.
£2 purchase cost me £30
I purchased a singular coin, which took about a month longer to arrive than I initially thought, meaning I wasn't able to give it as the gift I was planning to use it as. I then found out that I had been subscribed to a collector's edition book that I did not want or know about.
The payment fortunately was rejected by my bank but I have since had many very threatening emails and letters, including additional fees and debt collection agencies.
In my efforts to call them, I have always been met with them not being open. I have paid now, but this was very reluctantly. I view the process of providing a service without consent, and then demanding payment, under threat of escalation, as akin to theft. It seems others have had the same issue, where they have subscribed people to something without them knowing.
Westminster collection, this practise of subscribing people by default with an opt-out strategy is immoral and wrong. Do better.
Edit: I will add. They have a standard reply of "We are sorry to hear this, we do not want to inconvenience customers. This was stated within the order receipt..." They have been aware of this for a long time (view older reviews. It seems its every other post), and are not doing anything to remedy it. The word scam comes to mind.
20 May 2026
Unprompted review
Reply from The Westminster Collection
We're sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand your frustration regarding the delivery times, the collection, and the communication you received.
Information about our collections is provided on the product page, throughout the checkout process, in the order confirmation email, and in the letter included with the first delivery. All collections are of no obligation and can be cancelled at any time through your online account or by contacting our customer service team.
We're also sorry to hear that you experienced difficulties contacting us and that the communication you received caused concern. If you receive a delivery that you no longer wish to keep, all deliveries are covered by our 30-day free returns policy. Freepost return instructions can be found on the invoice included with your delivery or on our website, and a full refund will be issued once the return has been received.
Your feedback is important to us, and we will ensure it is shared with the relevant teams as we continually review how we communicate with our customers and improve our service.
Un-authorized make payment from my credit card
In May 2026 they are not authorized and any order summary/acknowledgement took two transactions in my credit card. But the situation is I have not received any confirmation of an order and I have not order anything. If I don't check my credit card statement weekly and monthly. I never know they made a payment from my credit card un-authorized. Finally, it need me in touch to them solve the problem.
12 May 2026
Unprompted review
Reply from The Westminster Collection
We're very sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how concerning it must have been to notice transactions on your credit card when you did not believe you had placed an order or received an order confirmation. This is certainly not the experience we want for our customers. We're pleased that you contacted our customer service team so we could investigate and help resolve the issue. We take concerns regarding payments very seriously, and your feedback is valuable in helping us improve our service. If you need any further assistance or have any remaining questions, please don't hesitate to get in touch with our customer service team, who will be happy to help.
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