West Green Surgery NHS GP doctor | GP Haringey Reviews 

556
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the medical staff and nurses for being extremely warm, kind, and professional during appointments, making patients feel comfortable and well cared for. Reviewers mention that visits are efficient, appointments are easy to arrange, and doctors listen carefully to concerns without making anyone feel rushed. However, some customers also noted encountering dismissive staff members, experiencing occasional delays, or dealing with unprofessional behavior from reception personnel during their visits. Consumers occasionally mentioned a lack of empathy from specific practitioners or felt that communication systems could be improved for better patient support.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting the friendly and... See more

Service

Reviewers highlight high satisfaction with the service, praising attentive, friendly, and knowledgeable staff... See more

Customer service

People report positive experiences with customer service, highlighting compassionate care, attentiveness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Stella is an amazing nurse, extremely warm and kind, brilliant with babies and adults alike. I wanted to call and leave feedback because both times I’ve seen her she’s been so wonderful.

Rated 5 out of 5 stars

Dr Mohamed was really helpful and understanding about my perimenopause symptoms. She was very professional but at the same time friendly when I had my appointment with her. Thank you Dr Mohamed.

Rated 5 out of 5 stars

My experience was excellent. Stella was incredibly kind, friendly and put me at ease very quickly. The process was quick without feeling rushed and she made me feel very comfortable. I enjoyed her hum... See more

Rated 5 out of 5 stars

I am truly grateful to Dr. Jasmine Rashid for her care. Being highly sensitive and currently going through a difficult period, the way she treated me—with such genuine kindness and sincere respect—was... See more


Company details

  1. General Practitioner
  2. also in
  3. Community Health Centre
  4. Doctor
  5. Free Clinic
  6. Mental Health Clinic
  7. Physician Referral Service

Written by the company

NHS Online | GP Haringey | Multi-Award winning West Green Surgery is a NHS GP Doctor in Haringey. It also caters for patients in Tottenham - St Anns - Hornsey - Crouch end - Wood Green Offering 'GP near me' service. Also providing video consultations


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

556 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.5

All reviews

(556)

59 reviews in the last 12 months

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Rated 5 out of 5 stars

I am a fairly new patient

I am a fairly new patient. My first visit was with Dr Angelica who literally saved my life. She was kind, patient, and listened with attention. Saw her about a nagging pain I was having just below my left breast. After asking loads of questions and listening with attention she sent me to have a stool test to see if I had H-pylori. But at the same time decided to let me do another stool test just out the blue. (Wasn’t sure why) The H-pylori test came back ok but the second stool test came back showing that blood was present in my stool- (incidentally I’ve never seen blood in my stool) The long and short of it is, it turned out to be colon cancer. I am so GRATEFUL she took the initiative to let me do that second stool test. Not sure where I would be today had she not used her trained intuition and let me do that second stool test.
I had to go back to the surgery and thanked her for literally saving my life, because had she not done that I wouldn’t have known that I had cancer which was detected early and was treated.
A MASSIVE thank you Dr Angelica.

23 October 2024
Unprompted review
Rated 5 out of 5 stars

Doctor Miss Whitney L she is very…

Doctor Miss Whitney L she is very grateful to patients to solve patients' ailments. Caring, competent, knowledgeable about her job, always examining and referring patients elsewhere if necessary, and looking for treatment and solutions.
Definitely recommend have a booking and consultation with Dr. Whitney L
Bless God you’re and good health too.

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Whitney was very thorough

Whitney was very thorough in her examination of me. She was conscious that I was travelling the next day and referred me to the Whittington Hospital where I underwent an Xray and was prescribed the necessary antibiotics and pain relief required for me to travel.

9 June 2025
Unprompted review
Rated 1 out of 5 stars

Appalling service at West Green Surgery

I have had appalling experiences at this GP surgery many times, to the extent where I moved myself and my younger child elsewhere. I recently had a terrible experience with my oldest daughter, who has a foot injury or problem (we don't know what this is still). It took a long time for her to be seen; then the doctor made a wrong referral to the hospital, so the hospital cancelled the appointment. I had to ask the surgery to re-refer her, and the same thing happened a second time! When I asked the surgery to refer my daughter to the correct Dpt as per the hospital's instructions they asked me to, instead, book another appt with their GP - that's 24 days after the original appointment which led to nothing, and while her foot is getting worse!

3 June 2025
Unprompted review
Rated 3 out of 5 stars

Excellent Doctor but 10 days is too long to wait for pain relief

I had to wait 10 days for my appointment despite explaining my NHS physio had told me to get a prescription for pain relief. I was therefore forced to use an online pharmacy to get the tablets I needed to be able to work and attend a family funeral. This was really quite distressing and complicated to deal with when you're in pain.
However when I did eventually have my appointment Dr Luong was excellent, she was attentive and caring and gave me a thorough examination then put my mind ar ease with the course of treatment she recommended. I would happily have given her five stars, if the practice, which has be been great in the past but now seems swamped, had not made me wait so long. Without the online pharmacy I would have been unable to work or attend the funeral of a much loved family member.

2 April 2025
Unprompted review
Rated 5 out of 5 stars

Had a great experience today

Had a great experience today. Felt like I got many more solutions offered than I have done in the past and had a very thorough consultation. I feel much more confident about solving this problem, and thought I was just coming in to get a repeat prescription.

4 April 2025
Unprompted review
Rated 5 out of 5 stars

Lovely pharmacist

Lovely pharmacist - Super easy to talk to, listens to issues at hand and is willing to figure out a resolution. Really lovely!

25 March 2025
Unprompted review
Rated 4 out of 5 stars

The appointment went well but I am…

The appointment went well but I am still waiting for the review from the doctor. I made the appointment to confirm if the rash on the top of my feet is ringworm and they were unable to say for sure so have said they will ask a doctor to check the photos I sent.

4 April 2025
Unprompted review
Rated 5 out of 5 stars

I want to thank Dr Angelica Winter

I want to thank Dr. Angelica Winter, for the visit of 03/14/2025. She was very kind, very professional, very patient because I don't speak or understand English well, she spoke to me slowly, she explained to me well what I have to do. Many thanks

14 March 2025
Unprompted review
Rated 5 out of 5 stars

Fast appointments

Fast appointment as i had tonsillitis and was in and out in 1min after thorough examination with antibiotics! I happy with the fast and efficient work they do!

4 March 2025
Unprompted review
Rated 5 out of 5 stars

Given time to hear my concerns

There was enough time to go through all my questions and get the tests I wanted, that my concerns were valued, and I was greatly reassured. It is important to feel cared for and that if I needed further investigation I would have been referred.

20 February 2025
Unprompted review

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