Lovely counter staff Often a short wait Shop is silent, needs a bit of atmosphere A low radio station perhaps playing Melow Magic or similar soothing songs
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A prompt & efficient taking-over of my prescription needs after the previous online pharmacy failed to source my preferred brand of amlodipine. Three cheers to Julie & her I.T. colleagues at Well for... See more
They try to get the prescription to you as quickly as possible. But end up waiting for my surgery to finalise the prescription. Wich delays delivery to me. So I have yo make sure I allow plenty... See more
Company replied
User friendly app. Great for ordering repeat prescriptions anytime anywhere and getting it delivered to your door. I'm over 60 so everything is free but before that I used a prepaid prescription.
Company details
Written by the company
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Written by the company
Contact info
Merchants Warehouse, Castle St, M3 4LZ, Manchester, United Kingdom
- 01782 597 313
- Hello@well.co.uk
- www.well.co.uk
4.3
Excellent
36K reviews
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What a great system
What a great system.
Easy to use and I was kept appraised at all times.
Thank you Well Pharmacy.
25 July 2026
Reply from Well Pharmacy
Hi Stuart,
We are delighted to hear that you found our system easy to use and that we kept you well-informed throughout the process.
Thank you for your feedback.
Kind Regards
Well Pharmacy
Reply from Well Pharmacy
Hi Marta,
Thank you for sharing your feedback with us.
We are truly sorry to hear that one of the sensors was not working. We understand your frustration.
So that our team can assist and look into this further, please email hello@well.co.uk with details of the issue along with your order number. Our team can advise on a replacement or refund.
Kind Regards,
Well Pharmacy
The process of ordering repeat…
The process of ordering repeat prescriptions has been made very easy on line. Well also posts the items on time.
It is an excellent service
24 July 2026
Reply from Well Pharmacy
Hi Shan,
We're so pleased to hear how easy you found ordering your repeat prescriptions online and that your items arrived on time.
Thank you for your excellent feedback!
Kind Regards
Well Pharmacy
There good and it easy to order only…
There good and it easy to order only thing is they take a bit long to receive meds so I have to reorder earlier it feels like I'm ordering all the time but thankful for the service regardless
Appreciate the service don't know what I'd do without it
23 March 2026
Reply from Well Pharmacy
Hi Micaa,
We truly appreciate your feedback and are grateful for your continued trust in our service. We understand your concern regarding the delivery times, and we are actively working to improve our processes to ensure a more efficient experience for everyone. Your feedback is invaluable as we strive to improve.
Kind Regards
Well Pharmacy
Great service
24 July 2026
Reply from Well Pharmacy
Hi John,
We are pleased to hear you are happy with our service.
Thank you for your feedback.
Kind Regards
Well Pharmacy
Reply from Well Pharmacy
Hi Mims,
We're delighted to hear that you found our service great and user-friendly, and that your order arrived so quickly!
Thank you for your positive feedback.
Kind Regards
Well Pharmacy
Excellent service and follow up
24 July 2026
Reply from Well Pharmacy
Hi Lesley,
Thank you for your wonderful feedback! We are so pleased to hear that you had an excellent experience with our service and follow-up.
We truly appreciate the 5-star rating.
Kind Regards
Well Pharmacy
Reply from Well Pharmacy
Hi Margaret,
We're delighted to hear that your delivery arrived promptly and without any issues. Thank you for taking the time to share your positive experience.
Kind Regards
Well Pharmacy
So easy
So easy. I don't really do anything. The gp sends the prescription to Well and then it arrives in the post a few days later.
24 July 2026
Reply from Well Pharmacy
Hi Louise,
We're so happy to hear that our prescription service is making things easy for you!
We appreciate you sharing your positive experience with us.
Kind Regards
Well Pharmacy
Really easy to order
Really easy to order, very quick service. Highly recommend! Will be using all the time now!
24 July 2026
Reply from Well Pharmacy
Hi Zara,
We're delighted to hear that you found our ordering process easy and our service quick. We truly appreciate your high recommendation and look forward to serving you again!
Kind Regards
Well Pharmacy
Very helpful staff always ready to help
29 July 2026
Unprompted review
Reply from Well Pharmacy
Hello,
We're so glad to hear our staff was helpful. We appreciate your feedback.
Kind Regards
Well Pharmacy
Quick delivery
23 July 2026
Reply from Well Pharmacy
Hi Marie,
We're pleased to hear that your delivery arrived quickly.
Thank you for sharing your feedback!
Kind Regards
Well Pharmacy
reliability
20 July 2026
Reply from Well Pharmacy
Hi William,
We are pleased to hear you find our service we reliable. Thank you for your feedback.
Kind Regards
Well Pharmacy
The are the best pharmacy is Essex they…
The are the best pharmacy is Essex they are reliable and take good care of their client
21 July 2026
Reply from Well Pharmacy
Hi Esther,
We're so pleased to hear that you consider us the best pharmacy and that you appreciate our reliability and client care.
Thank you for your wonderful feedback!
Kind Regards
Well Pharmacy
Totally reliable service
Totally reliable service. That is the most important element of the system
24 July 2026
Reply from Well Pharmacy
Hi Alan,
We're so happy to hear that you find our service reliable. We truly value your positive feedback and appreciate you sharing your experience.
Kind Regards
Well Pharmacy
Reply from Well Pharmacy
Hi Mr Steer,
We're delighted to hear that your delivery arrived quickly.
Thank you for sharing your feedback!
Kind Regards
Well Pharmacy
Quite slow when you consider Amazon…
Quite slow when you consider Amazon delivers next days d you have advanced warning of what I will order and the frequency.
The order gets split into 2 which makes it harder to follow.
STILL GOOD THOUGH
Thanks
21 July 2026
Reply from Well Pharmacy
Hi Peter.
We appreciate your feedback.
Unfortunately we cannot offer next day deliver for prescriptions. Our pharmacy requires 7 working days (10 days) to dispense and deliver prescriptions. This is bound by the timescales it takes for them to be approved; this can take up to 3 working days. Prescriptions are then required to be clinically checked to ensure medication dose and instructions are correct, stock ordered and dispensed with additional checks to ensure everything is correct before it is dispatched to a patient.
Separate deliveries may happen if medication is prescribed on 2 or more prescriptions. Our pharmacy deal with 1000s prescriptions per day and it can depend where in the process the prescription is, some my go through quicker than others resulting in a separate delivery. The do endeavor to send prescriptions together where possible.
Thank you once again for your feedback.
Kind Regards,
Well Pharmacy
Prompt dispatch and delivery but not as per my order…
Prompt dispatch and delivery but disappointingly you didn't deliver what I ordered and paid for.
My order was for a twin pack of Freestyle Libra 2 monitors.
On delivery I only received 1 monitor with an invoice for 1 x 2 pack.
We have now made contact with you a few days ago you promised to send out a second monitor and as I write this review I still await the outstanding item of my original order.
Disappointing
29 July 2026
Reply from Well Pharmacy
Hi Graham,
We appreciate you taking the time to share your experience with us. We understand your frustration regarding the missing Freestyle Libre 2 monitor and the delay in receiving it.
We have checked the status of your replacement and this has been completed, the replacement was dispatched 28/07. We have sent you an email update with your tracking number.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi there,
We are so pleased to hear that you had a positive experience with us and find our service quick and efficient.
Thank you for taking the time to share your feedback.
Kind Regards,
Well Pharmacy
Reply from Well Pharmacy
Hi Sylvia,
We are so pleased to hear that you had such a positive experience with us.
We truly appreciate your kind words about our service and communication.
Kind Regards,
Well Pharmacy
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