Lovely counter staff Often a short wait Shop is silent, needs a bit of atmosphere A low radio station perhaps playing Melow Magic or similar soothing songs
Company replied
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Review summary
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A prompt & efficient taking-over of my prescription needs after the previous online pharmacy failed to source my preferred brand of amlodipine. Three cheers to Julie & her I.T. colleagues at Well for... See more
They try to get the prescription to you as quickly as possible. But end up waiting for my surgery to finalise the prescription. Wich delays delivery to me. So I have yo make sure I allow plenty... See more
Company replied
User friendly app. Great for ordering repeat prescriptions anytime anywhere and getting it delivered to your door. I'm over 60 so everything is free but before that I used a prepaid prescription.
Company replied
Company details
Written by the company
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Written by the company
Contact info
Merchants Warehouse, Castle St, M3 4LZ, Manchester, United Kingdom
- 01782 597 313
- Hello@well.co.uk
- www.well.co.uk
4.3
Excellent
36K reviews
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I haven’t received all of my items some…
I haven’t received all of my items some of which must be refrigerated.
29 July 2026
Reply from Well Pharmacy
We are concerned to hear about the missing refrigerated items. Please contact our team by emailing hello@well.co.uk or call 0333 010 2222, so one of our advisors can assist you.
Apologies again,
Well Pharmacy
You text when you're order is about to…
You text when you're order is about to be delivered with prompt service keep it up thanks
29 July 2026
I did not like this delivery service as…
I did not like this delivery service as it took 7 days to arrive would rather collect from my Well chemist
29 July 2026
Reply from Well Pharmacy
We appreciate you sharing your experience regarding the delivery time. We understand your frustration and we are actively working to improve our delivery efficiency.
Thanks again, Well Pharmacy
Timely delivery.
29 July 2026
Reply from Well Pharmacy
We're so pleased to hear you had an excellent experience with our service and quick delivery.
Kind Regards,
Well Pharmacy
Well chemist is reliable and it doesn't…
Well chemist is reliable and it doesn't take long to put prescriptions through
29 July 2026
Reply from Well Pharmacy
We're delighted to hear that you find our service reliable and that your prescriptions are processed efficiently. Thank you for your positive feedback!
Kind Regards,
Well Pharmacy
Great service
I have used other delivery services for my meds. Well is bt far the best ... never a problem.
28 July 2026
Delivery service
Delivery service
You get Immediate response on the email stating that we have received your order
21 July 2026
Prompt order delivered by post.
29 July 2026
Late delivery
The product I ordered was not delivered in a timely manner. After waiting about 9 days for a next day delivery I had to phone customer services to sort that out.
28 July 2026
Reply from Well Pharmacy
We sincerely apologise for the significant delay you experienced with your delivery. We understand your frustration and appreciate you bringing this to our attention. We are reviewing our delivery processes to prevent similar issues.
Kind Regards,
Well Pharmacy
Well pharmacy’s service was fast and…
Well pharmacy’s service was fast and efficient throughout. From setting up an account and ordering to a speedy receipt of my order.
27 July 2026
Easy to use
Easy to use. Kept informed throughout the process. Would be a plus if one could schedule medication orders.
23 July 2026
Always a pleasure to deal with I’m busy…
Always a pleasure to deal with I’m busy with my children so this is ideal for me keep up your good work
28 July 2026
Brilliant
Brilliant! Have my monthly consultations over the phone and always fast delivery on prescriptions once ordered. Always there to help with any queries or issues.
28 July 2026
Since changing the site there has been…
Since changing the site there has been medications missed out on every order this time I made sure I ordered everything I needed but yet again 1 of my meds missing from my order had to reorder it.
28 July 2026
Reply from Well Pharmacy
Thank you for sharing your feedback with us. We are truly sorry to hear about the recurring issues with missing medications in your orders, especially after our recent site changes. We understand how frustrating it must be to consistently find an item missing and have to reorder it. We sincerely apologise for the inconvenience and concern this has caused.
If you need assistance with this, please contact us via emailing hello@well.co.uk or through our live chat.
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