WBW Solicitors Reviews 

135
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, professional, and supportive throughout property purchases and legal procedures. Many people also highlight the prompt responses, helpful advice, and clear, regular updates that make transactions remarkably smooth and stress-free. Clients express deep gratitude for the efficient guidance provided during sensitive family and estate matters. Some reviewers were not happy with the poor communication and lengthy response times experienced during their legal cases. Consumers noted that significant delays, unreturned messages, and persistent difficulties reaching representatives caused genuine frustration during complex legal matters.

What people talk about most

Service

People report positive experiences with service, often highlighting clear communication, professionalism, and... See more

Staff

Users describe positive interactions with staff, frequently highlighting the helpful, professional, and... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that queries and emails are always dealt... See more

Response time

Customers consistently note positive experiences with response time, frequently highlighting that emails and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I contracted Debbie Hamzi to work on the sale of my house and purchase of a new property. The response was quick and direct contact from Debbie and her assistant was professional and kind. I had to... See more

Company replied

Rated 4 out of 5 stars

Nikolai assisted with a trust registration. He processed the paperwork and I received a communication from HMRC. However, after three weeks I had heard nothing from WBW. I contacted Nikolai by phone... See more

Company replied

Rated 5 out of 5 stars

We were kept informed on a detailed and regular basis. Our solicitor Louise was business like, quick to react, always courteous and content to make more complex issues easy for us to understand. Great... See more

Company replied

Rated 5 out of 5 stars

I had to process two wills. The first was my late husband's, which was straightforward as far as I was concerned and involved putting two Trustees in charge of the procedure. The second was rewritin... See more

Company replied


Company details

  1. Law Firm

Written by the company

WBW Solicitors is one of the largest legal practices in the South West, with offices based in Axminster, Bovey Tracey, Brixham, Chard, Exeter, Exmouth, Honiton, Launceston, Newton Abbot, Paignton, Seaton, Sidmouth, and Torquay. With clearly defined divisions catering for business and private clients, our teams are able to offer the very best legal advice through a full range of legal services, across a wide range of areas and commercial sectors.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

135 reviews

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1-star

No recent history of asking for reviews

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4.5

All reviews

(135)

79 reviews in the last 12 months

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Rated 5 out of 5 stars

I was very impressed by the clear and…

I was very impressed by the clear and professional way the work was carried out at WBW Solicitors in Paignton, Devon.
I found private client lawyer Tracey Granger offered skilled and empathetic advice to complete the legal processes required in an approachable and timely manner.
A highly professional practice I would recommend.

25 June 2026
Unprompted review
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Reply from WBW Solicitors

Thank you for your kind review. We are delighted to hear that Tracey provided clear, professional and empathetic support throughout the process. Your recommendation is greatly appreciated, and we will be sure to pass on your kind comments.

Rated 5 out of 5 stars

Highly recommended

We have used WBW for all of our conveyancing and again recently for our new purchase. They kept us fully updated throughout the process and any queries were answered in a timely manner. I would highly recommend WBW. Huge thank you to Gill Bratcher and her team for a smooth, no hassle completion.

10 June 2026
Unprompted review
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Reply from WBW Solicitors

Thank you for your kind review and for continuing to choose WBW for your conveyancing matters. We are delighted to hear that Gill and her team kept you well informed throughout the process and helped achieve a smooth completion. Your recommendation is greatly appreciated.

Rated 5 out of 5 stars

Gill from WBW is incredible

I could not recommend Gill from WBW more, she helped us every step of the way and I could not be more thankful. The best solicitor I have ever dealt with and will continue to use her wherever possible.

5 June 2026
Unprompted review
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Reply from WBW Solicitors

Thank you for taking the time to leave such a lovely review.

We are delighted to hear that Gill supported you so well and that you felt helped every step of the way. Your kind words and recommendation mean a great deal, and we will be sure to pass your feedback on to Gill.

Rated 5 out of 5 stars

Just would always use WBW as can’t fault them as the Receptionists are always helpful and friendly and Kathryn Boyes is exceptional so friendly and professional

I’ve used WBW for years and always had fantastic friendly service from Kathryn Boyes

2 June 2026
Unprompted review
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Reply from WBW Solicitors

Thank you for your kind review and for your continued support over the years. We are delighted to hear that you have consistently received a friendly and professional service from Kathryn and our team. Your feedback is greatly appreciated.

Rated 5 out of 5 stars

Incredibly helpful and professional service

Gill at WBW was incredibly helpful and reassuring throughout our very drawn-out process of moving. Highly professional and efficient, we had full confidence in WBW throughout the process and would highly recommend using their services.

28 May 2026
Unprompted review
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Reply from WBW Solicitors

Thank you for your kind review. We are delighted to hear that Gill provided helpful, reassuring and professional support throughout your move. Your recommendation is greatly appreciated, and we wish you all the best in your new home.

Rated 5 out of 5 stars

Smooth conveyancing, great support

I used Lisa Wilcock at WBW Solicitors for conveyancing when I bought my home, following the recommendation of a friend who had Lisa handle her home purchase a year previously: everything went very smoothly. Lisa and her assistant Sue helped me deal with any arising issues and were available to answer my queries throughout. Buying a home is a stressful life event, but Lisa and Sue really helped to make this process as straightforward as possible: they were both supportive and responded to my questions clearly and helpfully. Highly recommend.

26 May 2026
Unprompted review
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Reply from WBW Solicitors

Thank you for your kind review. We are pleased to hear that Lisa and Sue provided clear guidance and support throughout your home purchase. It is great to know that they helped make the process straightforward and stress-free. We appreciate your recommendation and wish you all the best in your new home.

Rated 3 out of 5 stars

I used them in relation to a redundancy…

I used them in relation to a redundancy settlement agreement. I have no issue with the advice I was given which was fine. However the cost ended up double what I anticipated and I had to cover the extra myself. There was a suggestion at one point that the cost may end up slightly higher depending on any further work that may come up but not to the level it ended up at. There was also no additional unexpected work from that point so there should have been no need for the unexpected extra. I did raise this and didn’t really get an adequate, in my opinion, response and have also mentioned it in response to their request for feedback but they never responded to that which was disappointing hence this review. Ultimately this hasn’t ruined my life, obviously, but it has left a sour taste and as a result I wouldn’t use them again and would be very careful in relation to managing cost in the future with any similar dealings.

10 April 2026
Unprompted review
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Reply from WBW Solicitors

Thank you for taking the time to leave your feedback. We are pleased to hear that you were satisfied with the advice you received, but we are sorry to learn that you were disappointed with the final cost and the way your concerns were handled.

We understand how important it is for clients to feel fully informed about fees throughout their matter, and we are sorry that this has left you feeling dissatisfied with your experience.

If you would like to discuss this further, Mrs Jenny Kemp, our Client Care Associate, can be contacted on 01626 202324 or by email at jennykemp@wbw.co.uk.

Rated 5 out of 5 stars

Thank you Justin.

I can’t thank Justin and the team enough for the amazing service and support they provided. From the very beginning, they were professional, approachable, and always willing to help with anything needed.

Justin went above and beyond to make sure everything was taken care of quickly and efficiently, and the whole team worked so hard to deliver a fantastic experience. Their dedication, communication, and attention to detail truly made a difference.

I would highly recommend Justin and the team to anyone looking for outstanding service. Thank you again for all your help!

1 January 2026
Unprompted review
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Reply from WBW Solicitors

Thank you so much for your kind words and recommendation. We are delighted to hear about your positive experience with Justin and the team.

Providing professional, approachable, and efficient support is something we pride ourselves on, so it is wonderful to know that Justin and the team were able to make such a difference throughout the process. Your comments regarding their dedication, communication, and attention to detail will mean a great deal to them all.

Thank you again for taking the time to share your feedback. We wish you all the very best for the future.

Rated 5 out of 5 stars

Lisa Wilcock is the best

We used Lisa Wilcock for our house purchase. She was amazing start to finish. She gave us regular updates, explained things we were unsure of, and generally made the experience much smoother. She put the other sides solicitors to shame, who we waited for continually.
I would not hesitate to use Lisa again, or recommend her to anyone else looking for a Conveyancer.

1 May 2026
Unprompted review
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Reply from WBW Solicitors

Thank you for your lovely review. We are so pleased to hear that Lisa kept you well informed and helped make your house purchase a smoother experience. Your recommendation means a great deal, and we will be sure to pass on your kind words to Lisa.

Rated 4 out of 5 stars

WBW Bovey have been excellent

WBW Bovey have been excellent. Efficient, clear, professional and human. I have returned to them and would again.

3 November 2025
Unprompted review
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Reply from WBW Solicitors

Thank you so much for your kind words. We are delighted to hear that the team at our Bovey Tracey office provided an efficient, clear, professional and personable service. It means a great deal to us that you have chosen to return to WBW Solicitors, and we truly appreciate your recommendation and continued trust in us.

Rated 5 out of 5 stars

Excellent support, professionalism and empathy

I've been very impressed with the level of support we received from WBW Solicitors, working on various matters over the past two years. The solicitors and team members alike have responded promptly, efficiently and with consideration and empathy. In particular, we'd like to thank Kerri Hyland, Nichola Hedditch and Laura Newbery-Butcher for their kindness and professionalism in overcoming some unforeseen twists and turns in the process. They worked above and beyond the call of duty to ensure that the work was completed in good time with excellent results. Thank you WBW!

12 January 2026
Unprompted review
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Reply from WBW Solicitors

Thank you for your wonderful review. We are delighted to hear that you have been impressed with the support received from our team over the past two years. Your kind words about Kerri, Nichola and Laura will mean a great deal to them, and we are pleased they were able to provide professionalism, empathy and support throughout the process. Thank you again for taking the time to share your experience with WBW Solicitors.

Rated 5 out of 5 stars

We were kept informed on a detailed and…

We were kept informed on a detailed and regular basis. Our solicitor Louise was business like, quick to react, always courteous and content to make more complex issues easy for us to understand. Great swift, penetrative emails kept our buyers and vendors on their toes. A sincere thank you for a job extremely well done!

12 May 2026
Unprompted review
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Reply from WBW Solicitors

Thank you for your kind review. We are delighted to hear that Louise’s proactive communication and clear advice helped make the process smooth and straightforward. Your feedback is greatly appreciated and will mean a lot to Louise and the team.

Rated 5 out of 5 stars

Local conveyancing done well

I used WBW for my conveyancing. They were timely, professional and approachable. The reception staff were friendly & knowledgeable. Not only that, they were local. Sometimes online is not best. I received an exceptional service, right on my doorstep! Well done WBW. Many thanks.

29 October 2025
Unprompted review
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Reply from WBW Solicitors

Thank you for your kind review. We are delighted to hear that you found our conveyancing service professional, timely, and approachable, and that our reception team made such a positive impression.

We really appreciate your support of a local firm and are pleased we could provide an exceptional service. Many thanks again for your feedback.

Rated 5 out of 5 stars

Spot-on accessible advice.

An excellent professional and friendly service with expert, accessible advice.

30 March 2026
Unprompted review
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Reply from WBW Solicitors

Thank you for your kind review. We are delighted to hear you found the service professional, friendly, and accessible. Your feedback is greatly appreciated.

Rated 5 out of 5 stars

I recommend my solicitor Emma Northover…

I recommend my solicitor Emma Northover for her support, she provided a professional response at all times.
Very supportive throughout the trail and had excellent result from court,
Emma has a great team working with her

9 February 2026
Unprompted review
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Reply from WBW Solicitors

Thank you for your kind review, we are pleased to hear that Emma provided professional and supportive guidance throughout your case. Your recommendation is greatly appreciated, and we wish you all the best for the future.

Rated 5 out of 5 stars

Best price and friendly and…

Best price and friendly and approachable solicitor. Ben Thomas was free to chat when I walked into the office for a quote and was super helpful throughout the process. Even though I eventually did not proceed with the sale, I would highly recommend Ben and the team to other buyers and sellers.

7 September 2025
Unprompted review
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Reply from WBW Solicitors

Thank you for your kind review. We are delighted to hear that Ben was friendly, approachable and able to provide helpful support throughout the process. Your recommendation is very much appreciated, and we wish you all the best for the future.

Rated 5 out of 5 stars

A great experience with WBW

A great experience with WBW. Carla acted for me in the purchase of my flat and explained the process clearly. She kept me updated, responded promptly, and clarified any points I didn't understand. I'll use WBW for any future matters. Highly recommended.

8 August 2025
Unprompted review
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Reply from WBW Solicitors

Thank you for your kind review. We are delighted to hear that Carla provided clear guidance and kept you well informed throughout the purchase of your flat. Ensuring clients feel supported and fully understand the process is very important to us, so it is wonderful to know that Carla was responsive and helpful throughout. We truly appreciate your recommendation and look forward to assisting you with any future matters.

Rated 5 out of 5 stars

My experience as a First Buyer

I highly recommend my solicitor Carla.for the excellent support she provided during the purchase of my first property. She was always very prompt with her responses, highly professional, and made the whole process much easier to understand for a first-time buyer. She explained everything clearly, kept me updated throughout, and handled everything efficiently. Her guidance gave me confidence during what can be a stressful process. I’m very grateful for her help and would not hesitate to recommend her services

29 April 2026
Unprompted review
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Reply from WBW Solicitors

Thank you for your thoughtful review. We are delighted to hear that Carla’s guidance and communication helped you feel confident and supported throughout your first property purchase.

Rated 5 out of 5 stars

Very professional solicitors

Very professional solicitors, carried out our house sale with no issues and great comms, polite and friendly staff.

22 April 2026
Unprompted review
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Reply from WBW Solicitors

Thank you for your kind feedback. We are pleased to hear that your house sale progressed smoothly and that you found the team helpful and communicative throughout.

Rated 5 out of 5 stars

Louise Crockford couldn’t be more…

Louise Crockford couldn’t be more helpful and efficient. Highly recommended.

21 April 2026
Unprompted review
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Reply from WBW Solicitors

Thank you for your kind feedback and recommendation. We are pleased to hear that Louise provided such helpful and efficient support.

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