Wayfair Canada Reviews 

I bought a queen size bed 1 year ago still reliable very nice

Had good experience with wafer in the past but my recent experience was awful as I purchased something online only to be told a day later that they made a mistake and it was double the price. I will now shop elsewhere

I ordered the silver Luxury White Oval Coffee table of 51 inch on November 9th, 2025. I received 2 bases no top for the table on November 13. Wayfair ordered a replacement (the whole table) and on November 20, 2025 I received again 2 bases for the coffee table and No top. I explained to Wayfair that it is an issue with this warehouse sending only bases for this item but they said can only issue a ticket can not reach by phone their warehouse to make sure not to get again only the base . I am still waiting now for the top of my table.

if i could leave zero stars, i would. i ordered an item, paid for it, got the confirmation email showing i'd paid using my visa, and a week later, i got an email saying i had to pay for the item still. i confirmed with my bank that the transaction went through, and after several hours of back and forth with "customer service", the customer service "manager" would only say he would send the issue to their finance department to look into. They tried to tell me i had to pay for it a second time, but would get a refund if i'd already paid for it! Whilst simultaneously telling me i hadn't already paid for it! The customer service "manager" refused to do anything to make their mistake right, beyond sending it to their finance department to try to figure out. I have no idea when the item i have already paid for will be sent to me.

Almost every item ordered from Wayfair has defects (broken, scratched, dented). It is very disappointing to spend the money, wait 2 or more weeks for the items to arrive and only then to see that the items are defective

Horrible horrible horrible épais de Flanders horrible horrible horrible horrible Homer simpson

I bought a zero gravity massage chair last week. The same day, the price went down of 120.$.
There is NO phone number to reach customer service.
I wrote to them through the web site to explain the situation and ask for a price adjustment.
I got an automatic reply saying that à customer relations agent would contact me within 1 working day.
It has been 6 days now and no news from them.
It is impossible to get in touch with anyone, either by phone or email.
This is a VERY BAD customer service.
I do NOT recommend this company.
This was my first purchase and it will my LAST.

I purchased recommended bulbs for my chandelier the light is dimmable bulbs r not. I tried to cancel bulbs as they
had not been shipped yet. I was told wait till they arrive. Now I have to pay return shipping. I will still look but buy similar items from another web site.

Left my parcel downstairs didn't buzz to let me know it was there went down to get the mail and caught someone trying to take it when I saw the box and it said xmas dishes I asked to see the label and yupe my names on it and they wouldn't give it to me I had to call the landlord for help and all wsyfair wants to do is offer me a lousey 10% of next order and only got that lousey offer after texting for awhile as if I'll order from them again

I moved and recently bought a few new pieces for my home. I hadn’t used Wayfair much in the past 5 years, but I notice a huge difference with my recent orders. The customer service is almost nonexistent, and for expensive items that come with defaults or the shipping experience is inadequate. I will only use Amazon from now on, lesson learnt.

Ordered a bathroom vanity and sink wooden unit...less than 4 months i am noticing the finish the stone top is coming off...I use every cleaner and polish but nothing brings back the shine.i spend 2 hours on whats ap customer service who is preparing to send me a new vanity. I explain i dont need a new just the top. After more explanations the final answer was they now changed their mind and will nit replace or fo anything for me!! I have spent 10's of thousands of dollars with Wayfair...never again!!

Worst company ever. Delivered my package to the wrong place and then after getting it myself, unpacked and assembled the sofa it was damaged and notice this after as the bed does not even pull out. Then asked them to send the correct part they wanted me to un assemble it , pack the whole sofa with bed, bring it upstairs to give it to fedex??? Are you kidding me

I just got scammed for $200 lights. I bought two of them totalling $400....I just found them for $36 a piece on temu I think I'm going to be sick.

What a horrible website. Trying to sober by lowest price never works. Their gift cards don't work, I've tried for five days to enter a gift card and it says the system is "down for maintenance". What a garbage operation.

We purchased a wonderful Parker House Hutch via Wayfair. Eleven months later the light switch failed, and Parker tried to help but said only Wayfair can order the part through them. Wayfair told me as over 3 months since purchase they cannot help, and have ghosted Parker House contact to their Wayfair Account Manager asking for Wayfair help. At least they could help order - I said I would pay. Wayfair works hard not to help their customers post- sale. Not a good first Wayfair experience, and will not use them again.

Ordered a loveseat at 6am and soon realized it was the wrong size. Cancelled the order within one hour. Received an email that Wayfair needed 2 days to review the cancellation. They then responded unable to cancel or return order. This is the absolute worst company I have ever dealt with - once they have the order and money you are useless.

Trust the many 1 star reviews on this site. I wish I had known sooner. Their products are mediocre and because of this - their customer service in resolving mediocre issues, is less than subpar. What a feisty scam! They stated to have sent a replacement part for an expensive couch I purchased - this was followed up with a cancellation email out of nowhere 8 days later. Interesting!

Do not use this company. Paid $500 for a kitchen stand and was charged on my credit card and never received the stand…. Trying to get a refund but can’t get through to anyone and the automated responses are useless. Avoid this company.

Takes weeks to “ship”. I tried to cancel, not allowed. And minutes after that cancel order is no longer an option but still “preparing to ship”. Awful company.

Was super frustrated with customer service, sent me to the company, with zero satisfaction, wasn't even same structure I ordered .
Never once did they mention the wrong doors, there 4 flaws beside being given wrong doors. I would have had to spend another 6 hrs taking down and then packaging a 13 x 20 x 11 structure. The second party I dealt with was quick efficient and with the reduction in price I can have the proper door s made with quality zippers.
Quick and efficient that's what I expect from Wayfair . Thank you