Warren & Wignall Auctioneers Reviews 17

James was very friendly and knowledgeable. He efficiently assessed and discussed with us the value of all our items and what could be auctioned. He explained how, when and the terms of their auctioning services. Before effortlessly and carefully packaging the auction items to take with him. We received formal confirmation of all the items to be listed with their valuation and reserve the following day. We were able to view and follow the auction.

Excellent service from a genuinely friendly guy
Makes you feel very comfortable
The valuations given all reach targets and some go above
Absolutely professional and would 100% go again

VERY FRIENDLY STAFF.

been using Warren and Wignall for a few years always find them very helpful and easy to deal with.
Auction process straight forward and good communication before and after the auctions

Super auction house, very concise and accurate with descriptions.

We’ve been both buying and selling through Warren & Wignall Auction house for over 15 years
Have always found them to be very professional and helpful.

We have used this company twice now and found them very helpful and informative.
James is happy to spend time with you.
They keep you updated with emails.
I would definitely recommend Warren and Wignall auction house.

Exortion tactics when it comes to shipping and terrible customer service.
I won a single lot costing aorund £30. They quoted me £30 shipping for items that could be fit into a small royal mail package.
I asked for just packaging and would arrange my own collection. They quoted me £10 to package a few small ornaments. Customer service thereafter atrocious. They placed a block on my account and now it affects every auction I apply to bid on. I asked them to remove and the office manager thought it better to just go back and forth with me explaining the website rules and regulations. Avoid at all costs!

Online buyers of jewellery at their auctions beware of their scandalous postal costs. They charge £24 PLUS VAT (£26.40) for a Royal Mail Special Delivery insured up to £1000 label which actually costs £12.75 with NO VAT applicable. That's one huge markup to pop a ring into an envelope.

Update: Irrespective of a single or several pieces of jewellery sent in a small jiffy bag insured for up to £1000 and weighing no more than 150g Royal Mail charge £12.75 no VAT. Your representative Rose has quoted me £24 + VAT so my review is not incorrect. Your jiffy bags must be very expensive and the service for packing outstanding for that amount of uplift.

Efficient and helpful.

Advised us what was worth taking to the auction and did an excellent job on the day of the auction.

Excellent and helpful auctioneers, would highly recommend.

I am very disappointed and fuming with Warren & Wignal. I booked a slot for the 16th May at 10am to bring a van load of goods that belonged to my parents. Sadly both of my parents recently passed away and I was left with their belongings which consisted of furniture (bedroom furniture, oak units, oak TV stand, oak coffee table), kitchen goods (table & chairs, electrical appliances, cutlery), ornaments & pictures, a bike, disability aids (wheelchair, walking frame), my mother‘s jewellery, a 65” TV, an antique clock, plus many more items. I arrived at the auction house as instructed only to be told that there was nothing on the system and that I was not booked in. I explained to one of the employees that I visited Warren & Wignal in person a few weeks earlier to look at some items that I was interested in bidding on and to make the booking. The employee even remembers me being there. I also have a business card at home with the date and time written down by the receptionist when to bring my goods in.
I was basically told that they had nowhere to store my items and that they were not that interested in what I had. I told the employee to forget it and I will do a car boot. I have been coming to Warren & Wignal for a few years and I have spent thousands of pounds with them. I had to return home with all my parents belongings with me which was the last thing that I wanted. As I said before, I am very disappointed and upset during this difficult time for me.

Keep away very poor service refused a car load do not ever use.some items was war time 50s items. Did even bother to thougholy look at it just refused after looking in a few bags stay well away.
Update

The replied they give just shows they just want to rob people and not bother about cheaper items just keep away not worth fresh air.

At best W&W are disingenuous, at worst they are deliberately misleading, by with-holding known information to induce a sale. This is by their own admission; it is not opinion.

I won two lots of vinyl records; by and large, garbage. Dirty, scratched, water damaged, covers are torn, seams are split, sleeves are ripped, and the odd one is even empty. When I enquired, I was told “All vinyl is checked through and all quality LPs are removed”, so they knew that what I was bidding on was garbage and decided not to say. I was then told that it was “due to the volume of lots we have”, but it doesn’t stack up when they reviewed the vinyl and removed the “quality” ones. Even if that excuse held water, it is not my responsibility to ensure they can handle their workload. I was also advised that I should have requested a condition report. That may be technically correct per their terms, however, I have bought hundreds of records from reputable auction houses and all were fantastic quality. And remember, W&W admit they knew what they were selling was rubbish, but omitted to say so. I shouldn’t have needed a condition report, if they were either selling merchantable quality goods or being transparent with the facts.

The vast majority of the collections are stuff charity shops would struggle to give away; classical, Slim Whitman, Charley Pride, James Last, etc. Of the ones name-checked in their description, all were scratched and damaged except one. And they were not representative of the collection.

Yes, it was something of a punt. No, I did not expect everything to be perfect. No, I did not expect everything to be Thriller or Back In Black. But nor do I expect to be someone else’s skip and to have to pay for that pleasure!

Overall a terrible service.

As per the other review, they significantly undervalued one particular item. Only after a call from me did they include items in the auction collected by their carrier. Carriers charges completely over the top and when challenged refused to provide a breakdown. Steer clear

James provided significantly underestimated values and conducted minimal research on items for sale. He disregarded the client's recommendations, insisted on payment to halt the auction after declining to adjust estimates, and proceeded with the auction despite a request to stop it. This was perhaps the most negative experience I've ever had at an auction.

The service was poor and highly confrontational.

Edit. You described very historic and valuable watches as with minimal effort, a watch over £2000 in value at other auctions was described by you and your team as just the brand name, there was no model references.

I provided you with every detail of every watch, you was extremely lazy or pawned them off to friends.

After cataloguing the second batch of watches I regret that you didn't learn your lesson about the importance of attention to detail, again you you just called a watch a watch.

You lost me tons of money, you are the worst auction house I have ever dealt with.

Sham.