Warehouse Aquatics Reviews 

587
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

This looks like a scam. They used to be a reputable company and I had placed orders in the past that were delivered, however my recent order was wrong. The contact email on their website doesn't work.... See more

Rated 5 out of 5 stars

We have bought our koi food from Warehouse Aquatics for a few years now. Always quick delivery at competitive prices. The food we buy Medikoi Probiotic is not available in high street pet supply store... See more

Rated 5 out of 5 stars

We purchased a fish tank with relevant filters, heater and light. The process was straightforward with email confirmation of our order and clearly tracked delivery. Everything went well. We encou... See more

Rated 5 out of 5 stars

I have used Warehouse Aquatics a few times to buy various items and have always had good customer service and purchased products at competitive prices. My latest purchase was a Juwel Aquarium (only £1... See more

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Company details

  1. Pet Store

About Warehouse Aquatics

Written by the company

Warehouse Aquatics - Where fish would shop

Selling to the public for over five years and with an extensive knowledge of the Aquatics trade - Warehouse Aquatics is the place to shop, in fact we would say it's 'Where fish would shop' - if they could!


Why you can depend on us.

We have invested in the most up to date payment processing available to make our site secure and safe. Our staff are trained in taking card payments safely and private customer information is never stored. When you place an order with Warehouse Aquatics you are sent notification details at every stage and details of your order are always available on your account. 

The majority of our parcels are sent on a tracked and signed for service, at any point we can tell you where in the World your order is and when to expect delivery. Our courier service from Parcel Force even offers text alerts and a predicted delivery window of an hour.

All our products are fully backed by their manufacturer guarantee and if you are not happy with your purchase you can return it to us unused for a full refund or exchange.

 

Our Staff know what they are talking about.

Our advice at Warehouse Aquatics is sound, with combined experience of over 100 years it is safe to say we will usually be able to help solve an issue or offer advice. If you are interested in buying a product we can offer honest advice, we use these products ourselves and we know what is suitable and can recommend alternatives if needed.

 

To all of you, from all of us at Warehouse Aquatics - Thank you and Happy Shopping!


Contact info

3.1

Average

TrustScore 3 out of 5

587 reviews

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3.1

All reviews

(587)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I always use Warehouse Aquatics

I always use Warehouse Aquatics. What I need is usually in stock, but if not, acceptable timescales are provided and there are no further delays. Orders arrive on time. Competitive pricing.

18 December 2023
Rated 5 out of 5 stars

Warehouse aquatics have the largest…

Warehouse aquatics have the largest stock and bets advice. Their prices are competitive. I have a 450ltr Juwel tank and get all my supplies from them. This time was more filters and a new grave cleaner. Great service, well packaged and delivered. Thank you!

19 September 2023
Rated 3 out of 5 stars

Misleading description

I usually buy Tetra Pond Pellets, and have sometimes the Small pellet version for my baby fish. I noticed Warehouse Aqhatics specifying a Medium version, which I thought might suit my different sized fish. But on receiving it I saw it was the usual size-unspecific pellets. So I felt mislead by the word Medium. Price was good, and delivery.

17 August 2023
Rated 4 out of 5 stars

Normal order

Not a lot to tell, placed an order for some fish related products, they arrived in a reasonable time and intact.
This is what I would expect from any retailer.

17 June 2023
Rated 5 out of 5 stars

Excellent service every time

We have bought our koi food from Warehouse Aquatics for a few years now. Always quick delivery at competitive prices. The food we buy Medikoi Probiotic is not available in high street pet supply stores therefore we need a service we can rely on. Warehouse Aquatics provides that.

16 June 2023

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