Warehouse Aquatics Reviews 

This looks like a scam. They used to be a reputable company and I had placed orders in the past that were delivered, however my recent order was wrong. The contact email on their website doesn't work. You will get a mail delivery failed message. I found another contact on their facebook page but got no reply.

Ordered from their website, sent an email to the email address provided and got no reply. Sent another message via another email address in their website and no reply again. Plus the web page of the items i bought (which showed them in stock) is not longer accessible
(browser gives an error).
The telephone number indicated in their website also doesn't connect.
It all looks a scam website.

Update on my previous review. After opening a case with PayPal I finally received my order, approx a month after taking my payment. No communication or apology from company. I honestly don't think I would have got my order if PayPal hadn't intervened. Appears Warehouse Aquatics is now part of Wold Animal Group, which also includes Aquagroup and Lords and Labradors. Disappointing as until recently was a really good business

Returned a air pump after 3 months use for repair as it had stopped working. Pump was delivered to them 7 weeks ago and have heard nothing. Sent email to maintenance and still no response

I purchased a £300 aquarium light from Warehouse Aquatics in July 2024. Unfortunately, after just 5-6 months of use, the light stopped working and began letting water in. I reached out to customer service, and they advised me to return the light, as it was still under warranty.

I promptly sent the item back on 11/01/2025, but since then, I have yet to receive a replacement light or a refund. I was told someone called Mackenzie was dealing with my claim. Despite multiple attempts to contact customer service, my emails have gone unanswered.

This experience has been incredibly frustrating, and I’m deeply disappointed by the lack of support and communication from Warehouse Aquatics. I expected better service for a high-quality product and a company with a supposed good reputation.

Finding affordable yet reliable products for my pet has never been easier.

Highly recommended for budget-conscious pet owners!

Good service and lovely plants am very pleased with them.👍"

Big fan of this store's aquarium selection. So many choices! The delivery was like a
fishy SWAT team, secure and speedy. My aquatic pals are loving their new digs!

This shop is really good they have lots of stock for fish enthusiasts. I love the fact that here I can get larger amounts of water treatments and so it makes great sense to buy where I save a lot of money.

Ordered some Caribsea Moani Reef Rock to set up my first reef tank 😁.
Received confirmation of my order, expected delivery day & took my money.
Took the weekend off expecting to set up my tank but no delivery 😔
Tried calling, left numerous messages. Emailed a few times & been a week with no response.
Thought I'd leave this review in the hope someone from the company sees it and sends my good immediately.
Will definitely be spending my ££ with companies that actually deliver what they say, respond to customers & answer their phone/emails.
Fair to say if you're in a hurry for your items avoid like the plague 🤬

Fast delivery
Good communication
Great value for money on tank ornaments.
Large actually means large! Not like on Amazon when you order something and it's tiny.

Highly recommended!

Not a lot to tell, placed an order for some fish related products, they arrived in a reasonable time and intact.

This is what I would expect from any retailer.

did have a problem but was dealt with kindly and swiftly will be using again

Good price and please with items and quick delivery

Great service and great product will be using again

Easy to use website very quick with delivery, would highly recommend

This shop is really good. They have lots of stock for fish enthusiasts. I love the fact that here I can get larger amounts of water treatments and so it makes great sense to buy where I save a lot of money. The service is fast and the products are all good brands.

Big fan of this store's aquarium selection. So many choices! The delivery was like a fishy SWAT team, secure and speedy. My aquatic pals are loving their new digs!

Excellent seller!
Amazing delivery time.

Would have been 5stars but had to wait for 3 weeks for my products, but all in all a great company to do business with..

Had all stock in that I needed , very quick delivery. Happy customer