Wallpaperdirect Reviews 44,995

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,156 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the wallpaper, noting its thickness and vibrant colors. Many appreciate the extensive selection available and the ease of ordering, often highlighting the helpful sample service. The delivery service is frequently described as fast, efficient, and well-packaged, with orders arriving promptly and in perfect condition. However, some customers experienced issues with damaged rolls or delays in delivery due to items being out of stock after purchase. A few also mentioned difficulties with the wallpaper disintegrating when using certain pastes or finding that the address was incorrect for returns.

What people talk about most

Product

Clients share positive opinions on product quality and selection. Many reviewers praise the beautiful... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the high quality of the paper,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the fast shipping... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent and efficient service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Reliable service to Scotland. So pleased with all my orders so far. Great range of wallpapers, free samples and website easy to navigate. Excellent communication if there is a slight delay with the or... See more

Company replied

Rated 5 out of 5 stars

Wallpaper Direct were able to supply precisely what we wanted at a competitive price in a very timely manner. We have little doubt that when a need arises in future W.D. will be our first choice. T... See more

Company replied

Rated 5 out of 5 stars

Wallpaper direct has such a great choice of paper. You will definitely find something you like, at all price points. Fast delivery well packaged too. The company does it's level best to ensure batch n... See more

Company replied

Rated 5 out of 5 stars

The site has a very wide range of wallpaper designs across a range of prices. In recent years we have bought 3 high quality murals from the site and all look stunning. Ordering and delivery is straigh... See more

Company replied


Company details

  1. Interior Designer

Written by the company

The Interior Experts. Bringing you the widest selection of wallpaper online, with a design for any style or personality. Wallpaperdirect has been making walls happy since 1999 and our parent company are holders of the English Royal Warrant.


Contact info

4.8

Excellent

TrustScore 5 out of 5

45K reviews

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Rated 5 out of 5 stars

Very quick and easy to order and…

Very quick and easy to order and arrived the very next day, 👍👍👍👍

5 February 2026
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Reply from Wallpaperdirect

Thank you Christine for sharing your positive feedback! We hope you will love the Amara Panel - the design is so realistic looking! Thank you for your business!

Rated 5 out of 5 stars

High quality paper

High quality paper chosen from a vast array of designs and delivered well packaged and promptly. Everything I needed thanks

5 February 2026
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Reply from Wallpaperdirect

You're welcome Sally! We appreciate your nice comments and your business!

Rated 5 out of 5 stars

Reliable and quick service

I have used wallpaper direct several times. The service is prompt and reliable. Just what you want when you have tight deadlines.

22 January 2026
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Reply from Wallpaperdirect

Thank you Camilla for sharing your review and for your repeat business! We appreciate your support and we hope to see you again very soon!

Rated 5 out of 5 stars

Love the wallpaper

Love the wallpaper. Great quality.

5 February 2026
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Reply from Wallpaperdirect

Thank you Pascale. The Eucalyptus Tree mural must look fantastic in your home! Thank you for your business!

Rated 1 out of 5 stars

Imperfect

I only had two rolls but both had a black fault line at the same point.

4 February 2026
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Reply from Wallpaperdirect

We are sorry to learn there was an issue with your wallpaper. Our customer service team will contact you to discuss your complaint.

Rated 5 out of 5 stars

Very good service.

I was amazed at how little time it took to received my purchase.
Would recommend them for sure.

5 February 2026
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Reply from Wallpaperdirect

Thank you Paul. We love to hear that we have very good service and that you were amazed! We hope you will return to us again next time you are looking to redecorate with wallpaper!

Rated 5 out of 5 stars

Great experience!

Had a great experience with Wallpaper Direct. Customer service was very responsive and supportive.

21 January 2026
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Reply from Wallpaperdirect

Thank you Maggie! We are delighted that you had a great experience with us! We hope we will see you again next time you are looking for wallpaper!

Rated 5 out of 5 stars

Very goodGreat product and helpful customer service experience overall.

Very good experience overall.
The product quality met my expectations, and I especially appreciated how responsive and helpful the team was. They clearly make an effort to resolve any issues and support their customers.
I would definitely consider ordering from them again.

2 February 2026
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Reply from Wallpaperdirect

Thank you Svetlana. We love to hear that you had a very good experience with us! Our team loves to take care of our customers. We will look forward to the possibility of working with you again someday!

Rated 1 out of 5 stars

Quality not good

The wallpaper was very bad quality very light and flimsy, ended up using a different wallpaper.

5 February 2026
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Reply from Wallpaperdirect

We are sorry to learn that you were disappointed with your purchase. Our customer service team will contact you to discuss your complaint.

Rated 5 out of 5 stars

Great selection of wallpaper reasonably…

Great selection of wallpaper reasonably priced and quick delivery.

22 January 2026
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Reply from Wallpaperdirect

Thank you Elaine for your 5 star review. We appreciate your business and we hope we will see you again next time you are looking for wallpaper!

Rated 5 out of 5 stars

Laura ashley wisteria wallpaper

The wallpaper arrived on time and it looks lovely on the bedroom walls.

4 February 2026
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Reply from Wallpaperdirect

Thank you Linda. We would love to see pictures of your finished project. Please feel free to share the images with us by tagging us on social @wallpaperdirect or emailing us at Social.WPD@brewers.co.uk
Thank you for your order!

Rated 5 out of 5 stars

Love the wallpaper

Love the wallpaper and was the most affordable place to get it.

20 January 2026
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Reply from Wallpaperdirect

Thank you Desiree! We appreciate your repeat business and support. We will look forward to seeing you again!

Rated 5 out of 5 stars

This wallpaper is beautiful

This wallpaper is beautiful. The delivery to New Zealand was very expensive but the rolls themselves were very reasonable. Plus they are heavy, arrived pretty fast, and I am just so grateful the company delivers to New Zealand because I had my heart set on this wallpaper and things like this can be very hard to get in New Zealand. I would definitely recommend both the wallpaper (Regal Beasts) and Wallpaperdirect.

21 January 2026
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Reply from Wallpaperdirect

Thank you Zoe for sharing your experience. We are pleased that you were able to get the wallpaper you had your heart set on. The design is so fun and we hope you will enjoy it for years! Thank you for your business.

Rated 5 out of 5 stars

Cole & Son”s Melville

Cole & Son”s Melville. Superb wallpaper at the best price. Well packaged and delivered swiftly. I was also able to buy the paste the wall paste at the same time which was really worth purchasing as it made hanging the wallpaper really easy.

1 February 2026
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Reply from Wallpaperdirect

Thank you for sharing your experience. The Melville is a great choice! We hope we may see you again for another wallpaper project!

Rated 4 out of 5 stars

I had started a project and needed more…

I had started a project and needed more paper and it took another 2 weeks to get the paper and thus my project took a lot longer than necessary. I wanted to expedite the delivery but was unable to call as it was after hours. Partly my fault but also not easy to get more paper

21 January 2026
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Reply from Wallpaperdirect

Thank you for your feedback. Sometimes with papers that are printed to order it can take a bit longer to receive than stocked items. It would not have been possible to expediate the delivery as we already ship by the fastest method for international deliveries to the US which is 3 business days. We hope that although you had to wait on the additional paper that the results of your project look very nice. We appreciate your business.

Rated 5 out of 5 stars

Excellent service and good quality…

Excellent service and good quality wallpaper, I completed a forrest scene on one bedroom wall using their mural wallpaper and We were very pleased with the way it turned out.

21 March 2026
Unprompted review
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Reply from Wallpaperdirect

Thank you Mark! We are happy that you are very pleased with the results of your decorating project! Thank you for your business!

Rated 5 out of 5 stars

Great pricing

Great pricing, fast delivery and fabulous quality paper. Recently purchased Fernhurst Stripe for my hallway. Love it!

1 April 2026
Unprompted review
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Reply from Wallpaperdirect

Thank you for sharing your positive feedback. We’d love to see your hallway if you want to share photos. Please feel free to share the images with us by tagging us on social @wallpaperdirect or emailing us at Social.WPD@brewers.co.uk

Rated 5 out of 5 stars

Ton of Choices!

I was able to look at hundreds of different options, and when I ordered rolls they arrived promptly.

3 February 2026
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Reply from Wallpaperdirect

Thank you! We try to have something for everyone to choose from! We hope we will see you again for your next wallpaper project!

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