Reliable service to Scotland. So pleased with all my orders so far. Great range of wallpapers, free samples and website easy to navigate. Excellent communication if there is a slight delay with the or... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wallpaper Direct were able to supply precisely what we wanted at a competitive price in a very timely manner. We have little doubt that when a need arises in future W.D. will be our first choice. T... See more
Company replied
Wallpaper direct has such a great choice of paper. You will definitely find something you like, at all price points. Fast delivery well packaged too. The company does it's level best to ensure batch n... See more
Company replied
The site has a very wide range of wallpaper designs across a range of prices. In recent years we have bought 3 high quality murals from the site and all look stunning. Ordering and delivery is straigh... See more
Company replied
Company details
Written by the company
The Interior Experts. Bringing you the widest selection of wallpaper online, with a design for any style or personality. Wallpaperdirect has been making walls happy since 1999 and our parent company are holders of the English Royal Warrant.
Contact info
Maple Road, BN23 6NY, Eastbourne, United Kingdom
- 00 44 (0)1323 430886
- help@wallpaperdirect.com
- www.wallpaperdirect.com
4.8
Excellent
45K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Wallpaperdirect
Thank you Fiona! We are thrilled that you are loving the Funny swim wallpaper - a fun design! Thank you for your order!
GREAT customer service!
GREAT customer service!! Good communication with staff and fast delivery.
26 January 2026
Reply from Wallpaperdirect
We love to hear that we have great customer service! Thank you! We hope you love all your new wallpapers!
Two weeks dispatch!
Item was in stock at the time of purchase, yet taken two weeks to be delivered because apparently they ran out.
Ridiculous! No contact from customer service either.
30 March 2026
Unprompted review
Reply from Wallpaperdirect
We are sorry to learn that you were unhappy with our service. We are not able to identify your order so if you would please contact customer service we will be happy to look into your complaint further.
The service and post was wonderful but…
The service and post was wonderful but the wallpaper itself was awful. I couldn’t get the paste right and the paper tore so easily it was a disaster. I ended up binning the lot !! My fault for buying cheaper paper I guess but I will be going back to Prepasted !!
26 January 2026
Reply from Wallpaperdirect
We are sorry to learn that you had a problem with your order. Our customer service manager will contact you to discuss your complaint.
Easy to use website and prompt…
Easy to use website and prompt delivery. Great products and lots of choice.
23 January 2026
Reply from Wallpaperdirect
Thank you Kim for sharing your positive comments. We appreciate your time to offer your feedback and we hope we have the opportunity to work with you again next time you are looking for wallpaper!
Great service from Wallpaper Direct
Great selection of designs, competitive prices and quick delivery.
25 January 2026
Reply from Wallpaperdirect
We love to hear that we have great service! Thank you for sharing your positive feedback. We appreciate your business and support.
Reply from Wallpaperdirect
We love to hear that you are very happy customer! We hope you will enjoy your new walls with the Geo Circle wallpaper - so chic!
Amazing selection and great on time…
Amazing selection and great on time delivery!… have been ordering from them for years!
24 January 2026
Reply from Wallpaperdirect
Thank you for your 5 star review and for your repeat business. We really appreciate your support and we look forward to your next order!
Always great service and excellent…
Always great service and excellent selection of paper to choose from
24 January 2026
Reply from Wallpaperdirect
Thank you Gloria for sharing your nice comments and for your repeat business! We hope to see you again soon!
Good range, good prices!
Really good customer service every time. Huge variety of papers and very competitively priced.
24 January 2026
Reply from Wallpaperdirect
Thank you for your positive feedback and repeat business. We appreciate your support and we hope we have the opportunity to work with you again!
Reply from Wallpaperdirect
Thank you Rita. We love your choice of the North Sea mural! Thank you for your business!
A bit of a delay due to print run being…
A bit of a delay due to print run being out but good comms throughout. Paper is just what we wanted.
24 January 2026
Reply from Wallpaperdirect
We are grateful for your patience while your paper was being printed. The paper is so cute with the squirrels and bees! We hope you will enjoy your new walls for a long time!
Reply from Wallpaperdirect
Thank you for your 5 star review! We love your choice of the Silhouette from our Harlequin Exclusive collection! Thank you for your business!
Fast delivery 🚚 beautiful paper…
Fast delivery 🚚 beautiful paper fantastic quality decorator’s was impressed with how easy it was to use.I'm just looking now for a bedroom paper
6 February 2026
Reply from Wallpaperdirect
Thank you Marie for sharing your positive feedback. We’d love to see your finished project using the Isabelle Boxall Orchid Jungle. Please feel free to share the images with us by tagging us on social @wallpaperdirect or emailing us at Social.WPD@brewers.co.uk
Please also let us know if you need any assistance finding the perfect wallpaper for your bedroom - we would love to help you!
Wallpaper arrived well packaged
Wallpaper arrived well packaged. It’s beautiful wallpaper and I purchased when there was on offer on. Wallpaper was good to hang.
23 January 2026
Reply from Wallpaperdirect
Thank you Susan for sharing your experience. The Andros by SketchTwenty 3 must look amazing - truly a beautiful wallpaper! Thank you for shopping with us!
Great customer service
Great customer service, fast delivery, well packaged and just beautiful wallpaper! I’ve ordered twice from Wallpaperdirect and will continue to do so!
23 January 2026
Reply from Wallpaperdirect
Thank you Raven! We will look forward to working with you again!
Reply from Wallpaperdirect
Thank you Julia for your positive comments. We are grateful for your business and we hope you will come back to us again!
The most divine wallpaper
The most divine wallpaper. Ease of ordering and free samples really added to the experience ❤️
5 January 2026
Reply from Wallpaperdirect
Thank you Maria! We are delighted that you have had a nice experience shopping with us! We love your choice of the Perching Birds wallpaper!
Reply from Wallpaperdirect
We appreciate your feedback to let us know how we are doing. Thank you for taking the time to share your comments. We appreciate your business and we hope you love your new walls!
Reply from Wallpaperdirect
Thank you Tina! We hope you will enjoy your new wallpaper for many years to come! We appreciate your business!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.