vulyplay.com Reviews 

1,573
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 187 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and sturdy construction of the products, noting their durability and safety for children. Many highlight the exceptional customer service, with staff members described as friendly, knowledgeable, and genuinely helpful. Reviewers frequently mention positive interactions with representatives who go above and beyond to assist with inquiries, resolve issues quickly, and ensure a smooth overall experience. However, some customers also noted difficulties with customer service, experiencing long hold times, unreturned calls, and a lack of resolution for their issues. A few other people also felt that product assembly could be challenging, citing missing or faulty parts, and items that did not fit correctly.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the durability and robust... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many reporting issues such as... See more

Quality

Clients share positive opinions on quality, with many reviewers highlighting the sturdiness and durability of... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, patience, and friendly... See more

Service

Consumers find service to be ambiguous, with many reviewers reporting terrible experiences, including long... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I placed an order online (totally clueless) then second guessed my decision and needed to change the products. The auto response was jumping me around in circles and I was lucky enough to get Ben G wh... See more

Company replied

Rated 4 out of 5 stars

Product is great we have the trampoline and the quest 2.1 monkey bars. I would give the product itself 5 stars but the shipping times are horrible. Over a month before our quest was shipped and every... See more

Company replied

Rated 5 out of 5 stars

Have always had a fantastic experience with Vuly. We purchased a trampoline a couple of years ago and so when we decided to purchase a monkey bars/climbing frame for our boys, sticking with Vuly was a... See more

Company replied

Rated 5 out of 5 stars

Still waiting for our order to be delivered, but we've only heard great things about vuly trampolines. The ordering process and communication about our order status has been easy and quick. Our neigh... See more

Company replied


Company details

  1. Playground Equipment Supplier
  2. Bed Shop
  3. Bicycle Store
  4. Children's Toys Store

Written by the company

Based in Brisbane, Australia, Vuly has been at the global forefront of innovative engineering for trampolines, swing sets, monkey bars, basketball hoops, kids' bikes and many other outdoor play products. For over a decade, we've pushed the limits of innovation, safety and fun. We strive to engineer the world's safest outdoor play equipment. We operate in Australia, the USA & Canada.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.0

All reviews

(1,573)

194 reviews in the last 12 months

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Rated 5 out of 5 stars

The products from Vuly are 2nd to none

The products from Vuly are 2nd to none. When we’ve had to replace a part due to wear and tear, which hasn’t been very often like 2-3 years for a safety net or mat, it has been very easy and not costly as they offer 50% off for customers who have proven they have purchased a trampoline.

30 September 2024
Unprompted review
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Reply from vulyplay.com

Hi there,

Thanks so much for taking the time to leave such a positive 5-star review. We are so glad to hear the replacement parts process has been efficient for you and we wish you all the best with your Vuly moving forward!

- Emma J.

Rated 5 out of 5 stars

Excellent customer service and…

Excellent customer service and excellent product! I went into the store and the staff were so helpful in helping me to select a trampoline and providing quotes.

We love our new thunder 2! My kids are 3 and 6 and they use it multiple times daily. It’s great quality and was easy to assemble. Can’t recommend it enough!

25 August 2025
Unprompted review
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Reply from vulyplay.com

Hi Brooke,

Thanks so much for taking the time to submit such positive feedback regarding your new Thunder 2 trampoline! We are stoked to hear you and the family are loving it and we wish you a lifetime of happy bouncing.

- Emma J.

Rated 5 out of 5 stars

Sensational experience

Have owned the Vuly Ultra Trampoline for a few years, and it's still going strong, only have had to replace the soft ring covering as it has deteriorated after being in full sun and weather conditions for the last 4 ish years. The cost of replacement was reasonable. So impressed by the quality of the trampoline that I have recently purchased a quest 2.1 pro monkey Bar set small as well, can't wait to receive and put it together. Always good customer service and prompt delivery times!

17 August 2025
Unprompted review
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Reply from vulyplay.com

Hi Harley,

Thank you for taking the time to leave such a positive review regarding your Vuly customer experience. We are stoked to hear your family have been able to enjoy your Ultra trampoline over the years and we hope you continue to love your new Quest 2.1 Pro set! We appreciate the 5-stars.

Please don't hesitate to reach out to our friendly team on 1300 667 514 if you ever require additional assistance in the future.
- Emma J.

Rated 5 out of 5 stars

Bought trampoline for our great…

Bought trampoline for our great granddaughter after her mum and dad bought one for their home,she loves it and loves having her friends over to jump with her at our house we jump with her which keeps us young as we are in our 70s .the process was easy and delivery was quick great company.

14 August 2025
Unprompted review
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Reply from vulyplay.com

Hi Paula,
Thanks so much for sharing! We're so glad to hear your great-granddaughter is loving it and that it’s keeping you young. Thanks again for taking the time to leave this review!
Cheers,
Carlin M

Rated 1 out of 5 stars

Don’t Go with Vuly!

I have been extremely disappointed with the product and company. The very expensive playset that we bought came damaged, loud, and missing parts. The company’s warranty is they sent me a can of spray paint to cover up the spots that had rusted after 2 days! Don’t buy this set there’s others that have better customer service and better products!

1 June 2025
Unprompted review
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Reply from vulyplay.com

Hey Sarah,

Thank you for sharing your experience, though we are truly sorry it was not a positive one. Your feedback is critical to us, and we are eager to address any concerns you have.
Please email us at reviews@vulyplay.com with your order number and photos of the issues you have experienced, and I will personally ensure this matter is handled promptly.
Thank you for giving us the chance to improve.

Cheers, Yash K

Rated 5 out of 5 stars

The Best Bounce of Our Lives

The Best Bounce of Our Lives! ⭐⭐⭐⭐⭐

From the moment we unpacked it, we knew this wasn’t your average trampoline. The build quality? Outstanding. The frame is solid, the bounce mat feels premium, and the safety net is stitched like it was made for a NASA mission. You can tell this was built to last, not just survive a few seasons.
Assembly was surprisingly easy thanks to the clearly labeled parts and detailed instructions. Every bolt and spring lined up like it was precision-engineered (because it was). Within hours, we were airborne—and haven’t wanted to come down since.
What really sets this company apart is their customer service. They actually care.
In short: this trampoline is the real deal. It’s safe, sturdy, and SO much fun. And the company behind it? Even better. If you’re on the fence—jump off and go for it. You won’t regret it!

10 August 2025
Unprompted review
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Reply from vulyplay.com

Hi Jo,
Thank you for sharing!
We're thrilled to hear you’re loving the trampoline and had such a smooth experience from setup to bouncing. Thanks again for taking the time to leave this amazing review.
Cheers,
Carlin M

Rated 5 out of 5 stars

Easy to make purchases on websites

Easy to make purchases on websites. Clear instructions on how to pick up or have delivered and amazing quality of product

8 August 2025
Unprompted review
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Reply from vulyplay.com

Hi Stacy,

Thanks for taking the time to leave such positive feedback regarding your customer experience! We appreciate the 5 star review and hope you continue to love your new Vuly product!

- Emma J.

Rated 5 out of 5 stars

Rockstars for Kids Playgrounds

Cannot recommend Vuly Play more. From the ease of ordering and designing online, to the follow up assistance on the phone and impeccable customer service, to the super simple engineering that made it so easy to assemble, especially as a solo Mum. The equipment is designed so well and made one little boy super happy to have it added to his playground at home within a couple of hours. Thank you Vuly Play team.

5 August 2025
Unprompted review
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Reply from vulyplay.com

Hi Brooke,

Thank you for taking the time to leave such a positive and kind review regarding your Vuly customer experience! We are so glad to hear our sales reps were able to support all of your enquiries and that your installation was smooth.

We wish you and your family a lifetime of happy play on your Vuly!
- Emma J.

Rated 5 out of 5 stars

Marriage in tact and kids entertained!

Purchasing a trampoline through Vuly was a smooth experience! The website was easy to navigate and transition between the different trampolines with clear explanations of the difference and costs upfront.
When adding to cart extra discounts were offered (upgraded to a better sun shade protection for a quarter of the price). The trampoline and accessories came in 5 days via courier and set up, although it seemed daunting with so many boxes, was straight forward. My marriage is still in tact after set up and the kids are bouncing happily on their Ultra 2 trampoline, offering many hours entertainment whilst I sit with a beverage, so it’s a win for me!
Will recommend to others for sure.

29 July 2025
Unprompted review
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Reply from vulyplay.com

Hi Jade,

Thank you for taking the time to submit such positive feedback regarding your Vuly experience. We are stoked to hear your installation was a success and you were able to navigate the website with ease!

If you ever require additional assistance in the future, don't hesitate to reach out to our friendly team on 1300 667 514.

We wish you a lifetime of happy bouncing!
- Emma J.

Rated 5 out of 5 stars

Awesome showroom & great communication

Awesome showroom & great communication with our order. Our kids can’t wait to get our jungle gym!

7 June 2025
Unprompted review
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Reply from vulyplay.com

Hi Francene,
Thank you for the glowing 5-star review! We're thrilled you had a wonderful experience in our showroom.
Thanks again,
Carlin M

Rated 5 out of 5 stars

We couldn't fault the service providedby Vuly…

We couldn't fault the service provided by Vuly starting with the service when we rang to purchase right up to the quick delivery service provided . We are delighted with our XL Vuly trampoline which is guaranteed to provide hours of fun for our grandchildren and their parents . We also believe the price to be great value .

1 August 2025
Unprompted review
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Reply from vulyplay.com

Hey Jennie,

Thank you for the 5-star review and the kinds words. We are glad to hear you had a positive experience with Vuly service.

Cheers, Yash :)

Rated 5 out of 5 stars

We purchased the Vuly Quest 2 monkey…

We purchased the Vuly Quest 2 monkey bar set recently for our 3 kids and have been really happy with the purchase. It was a little time consuming to put together, but still quicker and easier than expected.
I love how easy it is to adjust the swing height - super handy as we have a 4 year old, 10 yr old and 13 year old.
I like how many different attachments are available - we are going to get them some new ones for Christmas.
The nest swing and flying fox is a hit.

30 July 2025
Unprompted review
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Reply from vulyplay.com

Hey Michelle,

Thank you for sharing your experience with Vuly products and we're glad that you and your family are enjoying your Vuly.

Cheers, Yash :)

Rated 5 out of 5 stars

Fantastic communication and prompt…

Fantastic communication and prompt delivery. Great product! Highly recommend.

25 July 2025
Unprompted review
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Reply from vulyplay.com

Hey Shae,

Thank you so much for your kind words! We're thrilled you had a great experience.

Cheers, Yash :)

Rated 5 out of 5 stars

We have owned a Vuly trampoline for… 4 years

We have owned a Vuly trampoline for over 4 years now and it still gets used regularly. We added the basketball hoop to it and it gets a lot of use. We recently ordered new springs and a support arm which eventually broke and the parts arrived in just 3 days which is exceptional. Plus any purchase made with Vuly is half price if you have bought an item from them previously. I cannot fault Vuly's business. Brilliant service and quality products.

24 July 2025
Unprompted review
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Reply from vulyplay.com

Hello Kym,

Thank you for sharing you experience with Vuly products an service, and the 5-star review.

-Cheers, Yash :)

Rated 5 out of 5 stars

Absolutely LOVE our new Vuly Trampoline…

Absolutely LOVE our new Vuly Trampoline and Ninja set. We are off devices and outside playing more than ever. Really great quality, very easy directions to set up and our yard is definitely the yard of the neighbourhood.

24 June 2025
Unprompted review
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Reply from vulyplay.com

Hi Jade,
We absolutely love hearing this! Hope the kids continue to have a blast for years to come. Thanks for taking the time to leave such a great review!
Cheers, Carlin M

Rated 4 out of 5 stars

Can’t put a price on fun!

Service was great with prompt delivery to a rural area. Great deals meant was good value purchase and really can you put a value on fun!

3 July 2025
Unprompted review
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Reply from vulyplay.com

Hey Emma,

We’re thrilled with your 5-star review! Thank you for your support and kind words.

Cheers, Yash :)

Rated 5 out of 5 stars

Great addition

We recently purchased a Vuly trampoline, and it’s been a fantastic addition to our backyard. The build quality is outstanding—sturdy, safe, and designed to withstand the Australian weather. Our kids are thrilled and spend hours jumping and playing. The safety features, like the UV-tested netting and padded edges, give us peace of mind while they have fun .

23 June 2025
Unprompted review
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Reply from vulyplay.com

Hi Jacki,

Thank you for taking the time to submit such a positive review. We are so glad to hear you and the family are enjoying your new Vuly trampoline!

Please don't hesitate to reach out to one of our friendly team on 1300 667 514 if you ever need assistance in the future.

- Emma J.

Rated 5 out of 5 stars

Amazing

So many selection and variety, they just have it all. Quick and great customer service and delivery. Highly recommend.

18 June 2025
Unprompted review
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Reply from vulyplay.com

Hi Ebonee,

Thank you for taking the time to submit such positive feedback. We are delighted to hear you had a wonderful Vuly customer experience.

Please don't hesitate to reach out to our friendly team on 1300 667 514 if you ever need assistance in the future.

- Emma J.

Rated 5 out of 5 stars

Vuly is the only brand I would buy…

Vuly is the only brand I would buy outdoor products from. I have bought many outdoor products over the years and Vuly is hands-down THE BEST quality product around (and looks good too). I have four children - my oldest is 28 and my youngest is 4. I have a large swing set and trampoline with many accessories. The bed and nest swings are large and durable. Even the big kids are happy and comfortable chilling on them. Having outdoor lounge space is crucial to my sanity! I'll never buy other brands again. Very happy customer.

19 June 2025
Unprompted review
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Reply from vulyplay.com

Hi Donna,

Thank you for taking the time to submit such positive feedback regarding your Vuly equipment. We thank you for your consistent loyalty over the years and are so glad to hear your kids continue to love our products!

If you ever require assistance in the future, please don't hesitate to give us a call on 1300 667 514.

- Emma J.

Rated 5 out of 5 stars

Awesome experience all round!

Super fast delivery, incredible product, and assembly service was a lifechanger!

17 June 2025
Unprompted review
vulyplay.com logo

Reply from vulyplay.com

Hi Chloe,
Your positive feedback is greatly appreciated. Thank you for the 5 stars!
Cheers,
Carlin M

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