Vodafone Ireland Reviews 

4,127
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,659 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, professional, and knowledgeable, making every single in-store visit exceptionally pleasant and productive. People often note that the overall service is remarkably fast, smooth, and completely stress-free when setting up new phone plans or home broadband. Some reviewers were not happy with online support and phone helplines, mentioning frustrating difficulties trying to get prompt human assistance for urgent technical issues. A few other people also felt that certain product replacements, account updates, or unexpected billing queries were poorly handled by support agents.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting exceptional customer service and... See more

Service

Clients share positive opinions on service, highlighting helpful and professional staff members who make... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising staff members for being helpful... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting helpful staff and smooth... See more

Product

People report ambiguous experiences with product, reflecting a split in customer satisfaction. While some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had the pleasure of dealing with Nicole in the Potato Market Carlow Branch on the 22/07/2026. 5 star customer service from Nicole. Her Customer service skills are excellent and she is definitely a... See more

Company replied

Rated 5 out of 5 stars

Fantastic Service at Vodafone Bray I had a fantastic experience at the Vodafone shop in Bray, thanks to Alex. He was absolutely amazing — so professional, friendly and genuinely helpful. He went... See more

Company replied

Rated 5 out of 5 stars

Joe on the O’Connell street avenue store was extremely knowledgable and helpful when I needed to assistance with my account. He explained everything clear and was positive and helpful throughout. The... See more

Company replied

Rated 5 out of 5 stars

My mother spoke with Clare in Vodafone in the M1 retail park in Drogheda. She was very confused about her phone top up but Clare took her time and explained everything to her and contacted me, her dau... See more

Company replied


Company details

  1. Telecommunications Service Provider
  2. Internet Service Provider
  3. Mobile Network Operator
  4. Phone and Internet Service

Written by the company

Discover Great Deals on Mobile Phones, Home Phones & Broadband, pay as you go and pay monthly mobile broadband From Ireland's Leading Phone Services & Broadband Provider Vodafone Ireland


Contact info


4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(4,127)

1,662 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly staff Ballybofey Store

Thais was extremely helpful and friendly upon my visit to the Ballybofey store. She explained everything so clearly and went above and beyond making my experience very easy and efficient

31 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Charlotte,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Sean is excellent!

I went into the shop trying to sort out 3 phones / numbers to get the best deal with the various requirements I had. Sean couldn't have been more helpful. He took great care & time to help me. Lovely person to deal with and very efficient at his job.

31 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Jessica,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Amazing service with Amy in dundrum

31 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Eileen,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Absolutely excellent

Absolutely excellent, the guys in store were brilliant especiallyJenn . Couldn't fault them. Great to see the same faces when I go in to store each time

31 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Tom,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

What an amazing shop

What an amazing shop! James and Ruby went well beyond what is expected from customer service. Outstanding !!

31 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hello,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Vodafone Midleton

I went in to Vodafone Midleton with a billing query and the service was exceptional. Spoke with the manager Jenn who explained in detail the extra charges on my bill while in store all other staff members greeted me with big smiles and were all very friendly. Even when one of the staff members was going to the shop, asked me would I like a bottle of water. I will definitely be calling back there when all my contracts are up for renewal.

29 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Gemma,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Amazing service by yamini

Amazing service by yamini, I love the way she manages and deals with customer.

30 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Supriya,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 1 out of 5 stars

Avoid !

By far the worst phone provider I have met. Since entering into contract with them I have had random charges on my account. Customer service are never very helpful when you express concern or difficulty paying a bill. Tried to get out of contract last year and was harassed while on the phone to enter into another 2 years with them when I repeatedly said I wanted to go PAYG. Wouldn’t recommend

30 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Tonia,
Thank you for sharing your feedback. We’re sorry your experience hasn’t been positive. Our care teams are continuously working to improve customer experience to ensure we support our customers needs!
At Vodafone Ireland, we take all customer feedback on board as this allows us to continuously make improvements to our products, services and network.
Thanks,
The Vodafone team

Rated 5 out of 5 stars

Andy went above an beyond to assist me

Andy went above an beyond to assist me today. I came in worried and stressed about a cracked screen on my s25 ultra. Andy helped me contact the Vodafone insurance team and made the whole process easy & manageable. He turned a negative experience into a positive one for me. Thanks Andy

30 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Paddy,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

The expert friendly service from your…

The expert friendly service from your wonderful staff member Manav Gera. Please consider him for promotion as he is a great employee to have.

30 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Tom,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Lloyd….Great customer service

Great experience today in Vodafone Tralee. Lloyd went out of his way to help me with changing my top up plan to get the international minutes I needed. He was so helpful and made it very easy for me! Great customer service

29 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hello,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Good and so perfect

Good and so perfect

29 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Kevyn,
Thanks for your lovely feedback! We’re so pleased to hear our customer care team was able to support you.

At Vodafone Ireland, delivering great service is something we truly value, and your experience is exactly what we aim for.

We will ensure to pass on your feedback on to the relevant team.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Amy was very patient and explained…

Amy was very patient and explained everything in a calm way

29 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Shirley,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Roisin was a very nice girl and very…

Roisin was a very nice girl and very helpful

29 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Patrick,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Colm in Galway shopping centre was so…

Colm in Galway shopping centre was so helpful today , he really made a big problem a lot smaller

29 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Lou,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

New phone

Abuzar was very helpful & patient in explaining the options for me. I was unsure whether to get a new or a reconditioned phone. I am happy with the decision I made. New phone & Changed to a Vodafone Sim Family deal. I would not have known it was available to me if Abuzar hadn’t explained it to me

28 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Elizabeth,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Joh help me a lot

Joh help me a lot

28 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Juliana,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Themba helped me look over my plans

Themba helped me look over my plans, and get me the best deal for me and my family plan!

28 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Charity,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Was in Carrickmacross Vodafone

Was in Carrickmacross Vodafone, Jamie & Adam were working. Very helpful & got my phone issue sorted

28 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Eugene,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

Rated 5 out of 5 stars

Excellent customer service provided by…

Excellent customer service provided by Jamie. Extremely informative, helpful and friendly. Could not have been more helpful and made process easy.

28 July 2026
Unprompted review
Vodafone Ireland logo

Reply from Vodafone Ireland

Hi Mary,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.

Our retail teams are continuously working to ensure our customers have a positive experience in our stores.

Thanks,
The Vodafone team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look