Had the pleasure of dealing with Nicole in the Potato Market Carlow Branch on the 22/07/2026. 5 star customer service from Nicole. Her Customer service skills are excellent and she is definitely a... See more
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Fantastic Service at Vodafone Bray I had a fantastic experience at the Vodafone shop in Bray, thanks to Alex. He was absolutely amazing — so professional, friendly and genuinely helpful. He went... See more
Company replied
Joe on the O’Connell street avenue store was extremely knowledgable and helpful when I needed to assistance with my account. He explained everything clear and was positive and helpful throughout. The... See more
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My mother spoke with Clare in Vodafone in the M1 retail park in Drogheda. She was very confused about her phone top up but Clare took her time and explained everything to her and contacted me, her dau... See more
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Company details
- Telecommunications Service Provider
- Internet Service Provider
- Mobile Network Operator
- Phone and Internet Service
Written by the company
Discover Great Deals on Mobile Phones, Home Phones & Broadband, pay as you go and pay monthly mobile broadband From Ireland's Leading Phone Services & Broadband Provider Vodafone Ireland
Contact info
Ireland
- www.vodafone.ie
4.4
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Excellent customer service
My mother spoke with Clare in Vodafone in the M1 retail park in Drogheda. She was very confused about her phone top up but Clare took her time and explained everything to her and contacted me, her daughter to explain the new plan to me. Clare was so helpful and patient and should be recognised for her excellent customer service
8 August 2026
Unprompted review
Reply from Vodafone Ireland
Hi Annette,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Reply from Vodafone Ireland
Hi Mona,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
bad service
bad service. I topped up in July and they never topped up my mobile. Today I tried to top up again and the guy was really rude with me. They will reply with a standard answer but no action !
8 August 2026
Unprompted review
Reply from Vodafone Ireland
Hello,
Thank you for sharing your feedback. We’re sorry your experience hasn’t been positive. Our care teams are continuously working to improve customer experience to ensure we support our customers needs!
At Vodafone Ireland, we take all customer feedback on board as this allows us to continuously make improvements to our products, services and network.
Thanks,
The Vodafone team
Excellent staff members in Ballina Vodafone ATM
Trying to find the best option for an iphone 17 pro max after discussing with Natalia I decided to come from another network to Vodafone. Natalia made the whole process simple and easy and great value for me. She is very knowledgeable and friendly. I cannot recommend Natalia enough if you are thinking of changing networks. Well done Vodafone you have a good one there, we won’t go to anyone else now so thankyou.
7 August 2026
Unprompted review
Reply from Vodafone Ireland
Hi Kathryn,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Kerron and Shane helped me when I…
Kerron and Shane helped me when I needed it the most, absolute life savers
7 August 2026
Unprompted review
Reply from Vodafone Ireland
Hi Joe,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Tracy in Swords branch excellent
Many thanks to Tracy in the Swords branch who helped me back into a Vodafone contract for the phone. We will be changing the broadband with her once current contract is up with other supplier. She was flawless all the way and an asset to your company. Delighted customer.
23 July 2026
Unprompted review
Reply from Vodafone Ireland
Hi Chris,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Great experience with Gavin
I purchased a Samsung Galaxy Z Fold 8 phone today from Gavin. He is an expert on all the options available and made the purchase easy for me. It is great that you have professional staff like him. He is a major reason why I recommended this phone to a work colleague who will sync up with Gavin in the next week to get set up.
6 August 2026
Unprompted review
Reply from Vodafone Ireland
Hi Sean,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Amazing service
Amazing service, they even stayed open for us an extra 20 minutes due to traffic. Very quick service. Big shoutout to syad
6 August 2026
Unprompted review
Reply from Vodafone Ireland
Hello,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
vry bad srviz… nvr cunokt !!
vry bad srviz… nvr cunokt !!! wish i can left mynus fiftyton str !!! nvr by vodawify..i nott irwify by wey.. nvr get in polond !!!
1 August 2026
Unprompted review
Reply from Vodafone Ireland
Hi Alex,
Thank you for sharing your feedback. We're sorry to hear that your experience didn’t meet expectations. We take all comments seriously and use them to help improve the overall experience for all our customers.
Thanks,
The Vodafone team
Vodafone Lies
If anyone has had to listen to the Lying Vodafone message when put on hold, it is hard to believe the Advertising Standards Agency let them broadcast such LIES. The Vodafone Promise is that if you call Vodafone with an issue, they will take it from there. In my own experience I phoned Vodafone on 7 consecutive business days with an issue and each day I was lied to by their agents who all swore I would get a call back the following day. Other than SKY, Vodafone must almost just employ agents who are prepared to lie, instead of helping. Eventually I did report their lying advertisement to the Advertising Standards as I was sick of hearing it over 10 times
5 August 2026
Unprompted review
Reply from Vodafone Ireland
Hi Peter,
Thank you for sharing your feedback. We’re sorry your experience hasn’t been positive. Our care teams are continuously working to improve customer experience to ensure we support our customers needs!
At Vodafone Ireland, we take all customer feedback on board as this allows us to continuously make improvements to our products, services and network.
If you’re happy to do so, you can share any additional details with us using the link below. This will help ensure your feedback is reviewed by the relevant teams:
https://www.vodafone.ie/forms/trustpilot_feedback_form
While we may not always be able to respond individually or take further action in every case, all feedback submitted is carefully reviewed.
Thanks,
The Vodafone team
Exceptional Customer Service
We were looked after by Morogh in the Grafton Street Store and he was so helpful and spent time with us to fix our issue. Really exceptional customer service
Thank you Morogh
Deirdre Walker
6 August 2026
Unprompted review
Reply from Vodafone Ireland
Hi Darren,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Incredible customer service by Paulina…
Incredible customer service by Paulina and Andy
5 August 2026
Unprompted review
Reply from Vodafone Ireland
Hi David,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Irshan was extremely helpful and very…
Irshan was extremely helpful and very efficient . A pleasure to deal with.
5 August 2026
Unprompted review
Reply from Vodafone Ireland
Hi Susan,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
It's fine until something stops…
It's fine until something stops working. Business helpline says open 8am-8pm. Definitely not there from 6pm until 8pm. Great! Storm fried our router. Honestly got more help from a Google BOT. 3 working days to fix, so 3 days for a business to have no phone line, no network, no card machine, no internet, no printing. Not acceptable in 2026. Had to discover for myself how to create a hotspot from mobile to atleast get some wifi. Medical business. Can't print, can't accept payments etc. Shocking service from Vodafone. Phoned tech support twice, they are polite but don't quite understand. Foreign call center. Not understanding what a patient or shop is. "You have to accept a business to have some "down time" every once in a while madam. We cannot guarantee always to have service & things working all the time". Great service Vodafone!
5 August 2026
Unprompted review
Reply from Vodafone Ireland
Hi Sarah,
Thank you for sharing your feedback. We’re sorry your experience hasn’t been positive. Our care teams are continuously working to improve customer experience to ensure we support our customers needs!
At Vodafone Ireland, we take all customer feedback on board as this allows us to continuously make improvements to our products, services and network.
If you’re happy to do so, you can share any additional details with us using the link below. This will help ensure your feedback is reviewed by the relevant teams:
https://www.vodafone.ie/forms/trustpilot_feedback_form
While we may not always be able to respond individually or take further action in every case, all feedback submitted is carefully reviewed.
Thanks,
The Vodafone team
Such an effortless experience upgrading…
Such an effortless experience upgrading via web chat. Lawrence was so professional and I'm happy with the customer service from Vodafone.
5 August 2026
Unprompted review
Reply from Vodafone Ireland
Hi Geraldine,
Thanks for your lovely feedback! We’re so pleased to hear our customer care team was able to support you. At Vodafone Ireland, delivering great service is something we truly value, and your experience is exactly what we aim for.
We will ensure to pass on your feedback on to the relevant team.
Thanks,
The Vodafone team
Thanks to Eamon at Swords a fairly long…
Thanks to Eamon at Swords a fairly long process swapping to vodofone was completely without stress. Cheers Eamon.
4 August 2026
Unprompted review
Reply from Vodafone Ireland
Hi Robert,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Priyanshi was excellent
Priyanshi was excellent. Efficient and personal. Thank you
Dermot Flanagan
4 August 2026
Unprompted review
Reply from Vodafone Ireland
Hi Dermot,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Excellent service.
I had a great experience with Frank today so informative and helpful. I needed a replacement sim as well as to set up broadband and he was extremely helpful
4 August 2026
Unprompted review
Reply from Vodafone Ireland
Hi Carol,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
Amazing customer service
Amazing customer service, as a Sales Manager from another country, they took the time to find the best solution for me.
4 August 2026
Unprompted review
Reply from Vodafone Ireland
Hi Andrew,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
What a positive experience-great…
What a positive experience-great information and unlimited support, especially by Sarah. I will certainly be back to change all my phone and internet accounts to Vodafone, Swords
4 August 2026
Unprompted review
Reply from Vodafone Ireland
Hi Noel,
Thanks so much for your kind words about your in-store experience! We're delighted to hear our team made a positive impression — we’ll be sure to pass this on.
Our retail teams are continuously working to ensure our customers have a positive experience in our stores.
Thanks,
The Vodafone team
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