Vodafone UK Reviews 

139,718
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 42,996 reviews, reviewers overwhelmingly reported having a truly great experience with this company. Many local people note that staff members are consistently exceptionally helpful, patient, friendly, and truly knowledgeable when guiding buyers through new choices. Consumers frequently highlight that store representatives take the necessary time to explain various contracts and plans thoroughly without making anyone feel rushed. Some reviewers were not happy with technical problems, specifically mentioning frustrating broadband connection failures, unreliable mobile data, and delayed engineering appointments. A few individuals also shared concerns regarding unhelpful customer service interactions, long waiting times, and difficulties reaching proper resolutions over telephone lines.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting helpful and friendly service. Reviewers... See more

Service

Reviewers mention positive feedback about service, highlighting knowledgeable, friendly, and efficient... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising staff members for being... See more

User experience

Customers had positive experiences with user experience, highlighting how staff made the process smooth and... See more

Product

Consumers find product purchases to be a positive experience overall, frequently praising helpful staff for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The guys at vodafone buxton are outstanding. Find Amos, Marjorie brilliant. We have dealt with nisha on numerous occasions and trust her 100% she has been very helpful, with choosing phones, the corre... See more

Company replied

Rated 5 out of 5 stars

Great service from Dave at Vodaphone, Exchange Shopping Centre, Rochdale. Went to upgrade from SIM only to phone. Painless experience, lots more options than on the website. Took a while (systems very... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from Kurt, the manager at Vodafone Ipswich. He was friendly, knowledgeable and really took the time to understand what I needed. Everything was explained clearly, and I never felt... See more

Company replied

Rated 5 out of 5 stars

Ben was really patient and helpful in trying to get our monthly costs down, not only on one phone but also our broadband package, saving us money each month. He also upgraded another phone’s SIM at th... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

140K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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4.7

All reviews

(139,718)

42,031 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jason helped me transfer all data…

Jason helped me transfer all data across and explained my new phone very clearly would recommend going to Vodafone phone Morpeth again

20 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

"Hey Marion,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team"

Rated 5 out of 5 stars

Billy was extremely helpful as always

Billy was extremely helpful as always

20 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Lisa,
Thanks for the lovely review and fantastic support for Billy.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good service from Jack would like a…

Good service from Jack would like a shop in stowmarket

20 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Susan,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Isabelle got me a good deal on new…

Isabelle got me a good deal on new iPhone with data after I found myself running out and helped me set my phone up in store.

20 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Charlie,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sim issues

Beth was super helpful and answered my questions comprehensively and managed to resolve my issue in a very short time.

20 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey LE,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful and considerate

20 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Alan,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very friendly customer service always…

Very friendly customer service always in the Kilburn store.Thank you Shanice.

20 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Jensen,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Atif

Atif - Great service, able to switch my broadband easily. Very informative and polite. Able to hold a conversation and explain in detail the service I’ll be getting. Great customer service as a whole!
Thankyou! :)

20 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Mariah,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Atif.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

John and Nathan were really lovely

John and Nathan were really lovely, always helpful with my tech queries

14 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Joseph,
Thanks for the lovely review and fantastic support for John and Nathan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amal very helpful

Amal very helpful, definitely recommend
Very helpful and friendly

20 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Biru,

Thanks for the lovely review and fantastic support for Amal.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jay was very helpful and very…

Jay was very helpful and very knowledgeable and helped with everything I needed. Even gave me some advice on places to visit whilst on holiday.

20 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Emily,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Jay.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great easy service we'll knowledgeable…

Great easy service we'll knowledgeable and polite throughout. No problems atall keep up the good work.

20 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Alexander,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience sitting with kabz…

Great experience sitting with kabz sorted out a great deal for my sim. He also moved my number over.. top guy!!

20 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Mardar,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Carl at Vodafone was absolutely…

Carl at Vodafone was absolutely brilliant today. He was working alone but still managed to support me through a really difficult transition from my old network, finding me and my family the best deal and making sure everything was sorted.

Despite also helping other customers at the same time, he remained calm, professional and incredibly attentive. He worked really hard under pressure and never made me feel rushed. I really appreciate all his help and support ,excellent customer service!

20 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Edward

Issue with my phone. Edward helped me sort it in minutes and let me know when I could upgrade my plan

20 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Jeffrey ,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Was helped by Nafisa today

Was helped by Nafisa today, was very happy and helpful 😀

20 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Emma,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Matt and Alex in the Harrogate store…

Matt and Alex in the Harrogate store were meticulously attentive.

2 July 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

"Hey Leeclang,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team"

Rated 5 out of 5 stars

Jono quickly sorted the issue & saved money

Jono quickly sorted the issue with my phone and then save me money with the airtime plan renewal. Thank you. Fantastic service and great knowledge.

20 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Audrey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Heba was very helpful and solved my…

Heba was very helpful and solved my problem completely, very satisfied

20 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Keith,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Heba.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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