Hi I experienced an outstanding customer service with one of the team member JAS or JAF ( I don’t remember exactly). He solved me the issue I had with my plan around 3 years and I never get the ri... See more
Company replied
Location
Switch locationUnit 29 - 30 Lower Ground Floor The Arcade, E20 1EH London, GB
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Adil was super helpful. He got me best package for my sim only. I got Vodafone TV included plus entertainment. Really recommend Vodafone Stratford service
Company replied
Callum at Westfield Stratford City branch was so great with helping with my network issue. Lovely chap, welcoming and helpful. While he was fixing the issue, we got info on vodafone broadband and also... See more
Company replied
I want to give 6 stars instead of 5 stars to consultant Mustafa. He is the only one I have ever met who likes working here. If there is a way to thank your best employees, then he definitely deserves... See more
Company replied
Company details
- Mobile Network Operator
- also in
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - London Stratford
Written by the company
Contact info
Unit 29 - 30 Lower Ground Floor The Arcade, E20 1EH, London, United Kingdom
4.8
Excellent
530 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Tanim was FANTASTIC - Thank You
Tanim was FANTASTIC - He was so helpful to fixing a problem with my android phone and was extremely knowledgeable even on how to fix phone settings that Samsung store did not know how to fix - I give Tanim and Vodaphone 2 thumbs up👍👍
26 January 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Deborah,
Thanks for the lovely review and fantastic support for Tanim.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
It’s been very unprofessional from a…
It’s been very unprofessional from a company like them. They lost my number that i used for years. Their customer service is very bad their retail shops staff are saying things that don’t even match to one another it was very confusing and frustrating journey i lost almost everything with my number with this bad company. Never coming back here and suggest everyone to not to take Vodafone for your own mental health. And vodafone if you can do anything for me the account number is 7101334899 it you still think you’re want to provide good service sort out this.
16 January 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Nasif,
We’re really sorry to hear about your experience, and we completely understand how frustrating it must have been to lose access to a number you’ve used for years. This isn’t the level of service we aim to provide, and we apologise for the confusion caused by the conflicting information you received along the way.
Once again, we’re sorry for the trouble you’ve faced, and we appreciate you taking the time to share your feedback.
If there's anything at all you still need help with, please come chat to my team on Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Mahnoor was a great person
Mahnoor was a great person , she communicated very well. Excellent service 👍
25 January 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Rohit,
Thanks for the lovely review and fantastic support for Mahnoor.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - London Stratford
Hey Abhishek,
Thanks for the lovely review and fantastic support for Mahnoor.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very friendly and hardworking.
Very friendly and hardworking.
Staff name: gabriel
24 January 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Experienced great service with Rodha
Experienced great service with Rodha. Have visited the store 3 times previously for the same issue and have received no help. Rodha solved my issue straight away!!
24 January 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Narcisa,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Glória was very polite and professional…
Glória was very polite and professional either way us. We have experienced a wonderful customer service either her. She is a 5* . I really appreciate the way she explained everything, and her kindness.
23 January 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
I was attended to by Mya who was…Exceptional
I was attended to by Mya who was absolutely fantastic! She was genial, witty and took her time. She was honest, straightforward and helpful. Unlike the team at Greenwich. Such a stark contrast!
23 January 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Aghatise,
Thanks for the lovely review and fantastic support for Mya.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I visited the store for a new SIM…
I visited the store for a new SIM Contract, Aamna and Tanim were extremely helpful in assisting me and providing me with the different contacts available to me. They seem like a great asset to the team with their friendly outlook. Thanks Aamna and Tanim :) Best sales advisors ever !!
22 January 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey there,
Thanks for the lovely review and fantastic support for Aamna and Tanim.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Gabriel was helpful and explained how…
Gabriel was helpful and explained how the contact would work
22 January 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Garbage Customer Service
Garbage Customer Service - the absolute worst service in the entire country. Go with any other company for mobile phone servicing. They are unintelligent and rude.
21 January 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey
Thank you for taking the time to share your experience. We’re really sorry to hear that you had been experiencing issues with your services. We fully understand and appreciate how important it is to keep our customers connected.
If you ever need anything, please reach out to the Social Media
team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
I spoke to Amber last night on the…
I spoke to Amber last night on the Vodafone chat, she was very helpful sorting out the deal I wanted for my new phone. I wanted to pick up the phone in store however it was 10pm, she stayed behind an extra hour as they close at 9pm but I was unable to pick up the phone from the store.
I then went to the Vodafone store in Westfield, Stratford and liaised with Ruchi how was very knowledgeable and helpful. She found the contract that Amber had logged in my account and we picked up from there. Ruchi helped set up my phone, screen protector and informed me about the £250 cash back from Samsung.
Both Amber and Ruchi were incredibly helpful and patient. They are fantastic representatives of Vodafone.
17 January 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
I had an amazing experience with Mr…
I had an amazing experience with Mr Yusef. He was very helpful and honest. Thanks a lot for helping me to get a very good service. I will highly recommend to everyone.
16 January 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey,
Thanks for the lovely review and fantastic support for Yusef.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Gloria was fantastic
Gloria was fantastic - very helpful - explained everything - no rushing - calm - friendly
THANK YOU GLORIA
16 January 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Nisar,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Gloria was so understanding and…
Gloria was so understanding and helpful.Need more agents that take time to mind what we really need
14 January 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Roman,
Thanks for the lovely review and fantastic support for Gloria.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jenn was extemely helpful withmy…
Jenn was extemely helpful withmy problemy
14 January 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Rich,
Thanks for the lovely review and fantastic support for Jenn.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Everytime we have come into the store…
Everytime we have come into the store we are overwhelmed with amazing customer service from Yusef. He works very hard and is always helping with any queries or issues I have. He is truly the best. He needs a raise!!
9 January 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Laverne,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Calum at the Stratford shop was…
Calum at the Stratford shop was exceptional!! Gave me great advice and sorted me out !
6 January 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Kolden,
Thanks for the lovely review and fantastic support for Calum.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I didn't get their internet service for…
I didn't get their internet service for the whole month of December. I thought I would get it in the new year, but that didn't happen. I haven't had internet in London for a month.
2 January 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hi Rasel,
I apologize for the issues you've been experiencing with services. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the teams by calling 191 or 0333 304 0191 or speaking to them via Live Chat here: http://vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please come chat to my team on Facebook at vodafone.uk/3z6YVNH or via Insta at https://ig.me/m/voximobile
Thanks
Vodafone Social Media Team
I recently received support from Arib…
I recently received support from Arib at Vodafone, and I’m really happy with the service I received. He was extremely helpful, patient, and professional throughout the whole process. Arib explained everything clearly, made sure I understood my options, and handled my concerns with real care. It’s rare to come across someone so kind and supportive in customer service. Thank you, Arib, for making the experience smooth and stress-free!
31 December 2025
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Nova,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
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