Vodafone UK - Brighton Reviews 

185
TrustScore 5 out of 5

4.8

Unit 16, Churchill Square, BN1 2TB Brighton, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Trey (Brighton store) was helpful and honest from start to finish. We wanted info about our broadband as we'd never received notification about our price increase. He made sure our contact details wer... See more

Company replied

Rated 5 out of 5 stars

Alexander (Brighton store) was so helpful and friendly when we came into get our SIM plans renewed. Got our plans sorted so much easier than online! Great customer service, thank you again Alex!

Company replied

Rated 5 out of 5 stars

Leon (Brighton store) was really helpful and patient. Despite some confusion (mine) following a previous visit he explained everything really well, taking time with someone who is not tech savvy! Than... See more

Company replied

Rated 5 out of 5 stars

Great service today from Klara with occasional input from a very supportive and welcoming wider team. Some of the centralised Vodafone online system were slow, through no fault of the store team, but... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Brighton

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • Unit 16, Churchill Square, BN1 2TB, Brighton, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

185 reviews

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1-star

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4.8

All reviews

(185)

40,419 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Harri was very friendly and very…

Harri was very friendly and very informative he solved all my phone problems and did it with a smile

15 June 2023
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hi Tom,

Thanks for your kind words and support for Harri. This is lovely feedback.

If you ever need anything, please reach out to us through Social Media. You can do this on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY or Instagram using Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Brilliant service from Harri

Brilliant service from Harri. Superb customer relationship skills

15 June 2023
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hi Richard,

This is a lovely review for Harri. Thanks for sharing.

We're always here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

I have just had the best experience…

I have just had the best experience with Harri at the Vodafone store in Brighton
Harri is brilliant he goes out of his way to be helpful he is kind and efficient and his product knowledge is second to none
This is a great store run by Jay with very helpful experience staff I highly recommend this store

14 June 2023
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hi Ngaire,

This is an amazing review for for Harri. Thanks for taking your time to share this lovely experience.

If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Vodafone friendly staff

BenA was super efficient and very friendly. I achieved what I wanted in-store.

15 April 2023
Unprompted review
Vodafone UK - Brighton logo

Reply from Vodafone UK - Brighton

Hi Tony,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks,
Vodafone Social Media Team

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