It was fine buts a bit annoying that I can’t add my ticket to my apple wallet because it’s a resale
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Review summary
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Reviews shaping this summary
Good feedback would just like to get my tickets sooner so i’m not freaking out about it. Overall though good so far!
Company replied
Very straight forward experience purchasing tickets. The app is user friendly and simple to use. Ticket prices are extremely competitive. I've used this product multiple times to purchase MLB ticke... See more
Company replied
It was pretty bad experience. I had to wait on hold for 45 minutes to talk to speak or speak to somebody. They even buy the tickets. The fees were out of control and depending on whatever Kong venue y... See more
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Company details
Written by the company
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. Is Vivid Seats Legit? Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
Vivid Seats Game Center
Written by the company
- Flex your fandom in the Vivid Seats App with daily games for a chance to WIN FREE TICKETS.
- Play daily games to score points and earn tokens towards Game Center rewards. Eligible players can also earn entries in weekly drawings for FREE tickets.
100% Buyer Guarantee
Designed to give you full peace-of-mind, safety, and security
We want to offer you the best tickets for the events you’re excited about and make the purchase experience easy. We are here for you when you need us.
Contact info
Chicago, United States
- 8668488499
- www.vividseats.com
4.3
Excellent
114K reviews
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This company invites their customers to review, whether positive or negative
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Reply from Vivid Seats
We truly appreciate your positive review! Making it easy for you to enjoy your favorite events is why we do what we do. Until next time!
Reply from Vivid Seats
We truly appreciate the review. Helping you get to the events you love is what we’re here for!
Reply from Vivid Seats
We truly appreciate the review. Helping you get to the events you love is what we’re here for!
Reply from Vivid Seats
Hi customer, thanks for the review! We love to hear you had a positive experience with us. Here's to more hassle-free ticketing and unforgettable events in your future!
nice to use.
1 August 2026
Reply from Vivid Seats
We really appreciate your positive review. Thank you for choosing us!
The tickets are not loading in the app
The tickets are not loading in the app. This is confusing and lots of emails
1 August 2026
Reply from Vivid Seats
Hi there! Our team reviewed your order and confirmed that your parking pass was successfully delivered through Ticketmaster. To access it, please download the Ticketmaster app and log in using the same email address associated with your order.
Your parking pass should appear in your Ticketmaster account from there. You may have also received an acceptance link by email to complete the transfer. Please let us know if any other questions come up!
Reply from Vivid Seats
Thanks a bunch! We're happy we could make your experience a great one.
Reply from Vivid Seats
Hi there! Our team reviewed your order and can confirm your tickets were successfully delivered through the Vivid Seats app. To access them, please download the Vivid Seats app and log in using the same email address associated with your order.
Your tickets should appear in your Vivid Seats account from there. Please let us know if any other questions come up!
Reply from Vivid Seats
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
I cannot recommend Vivid Seats.
I cannot recommend Vivid Seats.
Before purchasing, I explained that members of my party had mobility issues and specifically needed aisle seats. The sales representative assured me I would receive them. Instead, I was sent middle-of-the-row seats.
I immediately requested an exchange while comparable seats were still available. Over multiple phone calls, three supervisors promised callbacks that never happened. Two days before the event, Vivid Seats finally offered seats in a different section that were worth significantly less than what I had purchased.
After this experience, I deleted the app and will use StubHub or other ticket sellers in the future.
1 August 2026
Unprompted review
Reply from Vivid Seats
Hey Michael, thanks for bringing this to our attention. We reviewed your order and can see that our team connected with you to provide a resolution and confirm the best option moving forward, whether that was a refund or replacement tickets. We appreciate you working with our team to resolve the issue. Please let us know if any other questions come up, and we hope you enjoyed the game!
Reply from Vivid Seats
We truly appreciate your positive review! Making it easy for you to enjoy your favorite events is why we do what we do. Until next time!
Reply from Vivid Seats
We truly appreciate your positive review! Making it easy for you to enjoy your favorite events is why we do what we do. Until next time!
Reply from Vivid Seats
Hi Cody Dusenberry, thanks for the review! We love to hear you had a positive experience with us. Here's to more hassle-free ticketing and unforgettable events in your future!
Reply from Vivid Seats
Hi there! Our team reviewed your order and can confirm your tickets were successfully delivered through Ticketmaster. To access them, please download the Ticketmaster app and log in using the same email address associated with your order.
Your tickets should appear in your Ticketmaster account from there. You may have also received an acceptance link by email to complete the transfer. Please let us know if any other questions come up!
The fact you buy them on vivid but have…
The fact you buy them on vivid but have to access them on Ticketmaster is assine. Ridiculous
1 August 2026
Reply from Vivid Seats
Hi there, thanks for taking the time to share your feedback.
Some events and venues require tickets to be accessed through their preferred ticketing platform, such as Ticketmaster, as part of their ticket distribution and security process. Accessing tickets through the designated platform helps ensure they remain valid for entry. We appreciate your understanding.
Got my tickets on time!
1 August 2026
Reply from Vivid Seats
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
order site was confusing.
1 August 2026
Reply from Vivid Seats
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
Great purchase and quick easy
Great purchase and quick easy affordable. Can’t wait for the show
1 August 2026
Reply from Vivid Seats
We really appreciate your positive review. Thank you for choosing us!
Vividseats is scamming parking spaces…
Vividseats is selling parking spaces that do not exist. In many venues. They imply that you need to pay for parking they provide . They do not own ANY Poarking facilities or have rights to ANY parking facilities. 100% scam.
31 July 2026
Unprompted review
Reply from Vivid Seats
Hi, we're sorry to hear about your experience. Parking passes sold on our marketplace are valid for the specific parking location listed on the order. Parking lot locations and any applicable details are displayed on the listing before purchase so fans can review them before checking out. If any questions come up, we recommend reaching out before the event so our support team has the opportunity to review the order and help in real time.
I can’t open the app to view my…
I can’t open the app to view my tickets. I’m not receiving the emailed pass code
1 August 2026
Reply from Vivid Seats
Thank you for trusting us with your live event experience and for the high star rating!
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