It was fine buts a bit annoying that I can’t add my ticket to my apple wallet because it’s a resale
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Review summary
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Good feedback would just like to get my tickets sooner so i’m not freaking out about it. Overall though good so far!
Company replied
Very straight forward experience purchasing tickets. The app is user friendly and simple to use. Ticket prices are extremely competitive. I've used this product multiple times to purchase MLB ticke... See more
Company replied
It was pretty bad experience. I had to wait on hold for 45 minutes to talk to speak or speak to somebody. They even buy the tickets. The fees were out of control and depending on whatever Kong venue y... See more
Company replied
Company details
Written by the company
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. Is Vivid Seats Legit? Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
Vivid Seats Game Center
Written by the company
- Flex your fandom in the Vivid Seats App with daily games for a chance to WIN FREE TICKETS.
- Play daily games to score points and earn tokens towards Game Center rewards. Eligible players can also earn entries in weekly drawings for FREE tickets.
100% Buyer Guarantee
Designed to give you full peace-of-mind, safety, and security
We want to offer you the best tickets for the events you’re excited about and make the purchase experience easy. We are here for you when you need us.
Contact info
Chicago, United States
- 8668488499
- www.vividseats.com
4.3
Excellent
114K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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order site was confusing.
1 August 2026
Reply from Vivid Seats
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
Great purchase and quick easy
Great purchase and quick easy affordable. Can’t wait for the show
1 August 2026
Reply from Vivid Seats
We really appreciate your positive review. Thank you for choosing us!
Vividseats is scamming parking spaces…
Vividseats is selling parking spaces that do not exist. In many venues. They imply that you need to pay for parking they provide . They do not own ANY Poarking facilities or have rights to ANY parking facilities. 100% scam.
31 July 2026
Unprompted review
Reply from Vivid Seats
Hi, we're sorry to hear about your experience. Parking passes sold on our marketplace are valid for the specific parking location listed on the order. Parking lot locations and any applicable details are displayed on the listing before purchase so fans can review them before checking out. If any questions come up, we recommend reaching out before the event so our support team has the opportunity to review the order and help in real time.
I can’t open the app to view my…
I can’t open the app to view my tickets. I’m not receiving the emailed pass code
1 August 2026
Reply from Vivid Seats
Thank you for trusting us with your live event experience and for the high star rating!
Reply from Vivid Seats
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
Reply from Vivid Seats
Thanks a bunch! We're happy we could make your experience a great one.
Hard to navigate first time.should be easier as we attend more events.
Hard to navigate first time.
1 August 2026
Reply from Vivid Seats
Hi, we're sorry to hear the app was difficult to navigate your first time using it. We appreciate your feedback and are always working to make the experience simpler and more intuitive. If you ever need a hand, our support team is happy to help through the live chat in the app or by DM on social media.
Reply from Vivid Seats
Thank you for trusting us with your live event experience and for the high star rating!
What a nightmare
What a nightmare. I had seen negative reviews but wanted to see the Savannah Bananas on July 31, 2026. The prices were not clear. The fees were not given upfront. When I was sent the tickets I was given weird access instructions because the original purchaser was supposed to be present. It all sounded very fishy. None of this important information was disclosed upfront and I ended up paying $833 for two tickets. I never would have done this had I known. I will never use Vivid again, and I encourage everyone to avoid them. Very opportunistic and dishonest.
31 July 2026
Unprompted review
Reply from Vivid Seats
Hi, we’re sorry to hear about your experience and understand why the pricing and delivery instructions raised concerns. The full order total, including applicable fees, is displayed at checkout before the purchase is completed, and any special delivery requirements are included with the listing details.
Since we’re unable to review the specific order from the review alone, please reach out to our support team with your order details. We’d be happy to take a closer look and confirm that everything was handled correctly.
Good experience
1 August 2026
Reply from Vivid Seats
Thanks a bunch! We're happy we could make your experience a great one.
Reply from Vivid Seats
Thanks a bunch! We're happy we could make your experience a great one.
Reply from Vivid Seats
Thank you for trusting us with your live event experience and for the high star rating!
I May Be Old
I may be old, but it took forever to wade through all the connections to get the tickets downloaded onto my phone. For me, it was complicated and confusing.
31 July 2026
Reply from Vivid Seats
Hi there! Thank you for your feedback. We understand how important it is to receive your tickets smoothly. As a ticket marketplace, our tickets are sourced directly from the primary market, which sometimes requires additional steps or downloading a separate app to access your tickets. This process is implemented by the venue as a security measure to ensure your tickets are protected. If you need further assistance, please don't hesitate to contact our customer service team.
Reply from Vivid Seats
Hi JT Lamkin, we appreciate you taking a moment to review your experience. Wishing you more smooth ticketing and memorable events ahead!
Reply from Vivid Seats
We really appreciate your positive review. Thank you for choosing us!
Reply from Vivid Seats
We truly appreciate the review. Helping you get to the events you love is what we’re here for!
Very direct
1 August 2026
Reply from Vivid Seats
We truly appreciate the review. Helping you get to the events you love is what we’re here for!
Received an automatic email to make…
Received an automatic email to make sure I got my vividseat tickets.
1 August 2026
Reply from Vivid Seats
We truly appreciate the review. Helping you get to the events you love is what we’re here for!
Reply from Vivid Seats
We truly appreciate your positive review! Making it easy for you to enjoy your favorite events is why we do what we do. Until next time!
Reply from Vivid Seats
Hi there, thank you for your feedback. After reviewing your order, we can confirm that your tickets were sent to you and are also accessible directly on the Vivid Seats app for convenient access. If you encounter any issues in the future, we recommend reaching out to our customer service team, who will be happy to assist you in ensuring your tickets are ready for the event.
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