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Vivid Seats Reviews 

113,951
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 65,108 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease, efficiency, and straightforward nature of the purchasing process. Many consumers appreciate the transparent and reasonable pricing, often noting great deals and good seat selections. The overall user experience is consistently described as smooth and positive, with people receiving tickets quickly. However, some customers noted challenges with the app and ticket delivery. Reviewers experienced difficulties accessing accounts or viewing tickets within the app, facing issues opening it or creating an account. Some also mentioned problems with ticket transfers, including delays or inability to add tickets to mobile wallets, and a few felt fees were occasionally exorbitant.

What people talk about most

User experience

Customers had positive experiences with user experience, finding the process smooth, easy, and efficient for... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some customers reporting quick and seamless... See more

Website

Clients share ambiguous opinions on the website, with some reviewers finding it easy to use for finding good... See more

Price

Reviewers mention positive feedback about price, often finding competitive and affordable tickets, with many... See more

Application

Customers consistently note ambiguous experiences with the app, with some finding it easy to download and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The site does not make it clear whether the “WCB” tickets for this venue are ONLY for wheelchair seating. That seems important to know.

Company replied

Rated 4 out of 5 stars

Unable to open app - wish it was just a regular log in with username/password.

Company replied

Rated 5 out of 5 stars

Love the communication thats provided once you purchase a ticket. Your app is very easy to navigate. Just wish you could allow tickets to be able to transfer to my Google Wallet.

Company replied

Rated 5 out of 5 stars

As a veteran and long time kraken hockey fan who has been unable to attend any games due to being in Japan on orders... You made it easy, safe, and quick to get the tickets for me and my family. I app... See more

Company replied


Company details

  1. Event Ticket Seller

Written by the company

Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. Is Vivid Seats Legit? Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.

Vivid Seats Game Center

Written by the company

Flex your fandom in the Vivid Seats App with daily games for a chance to WIN FREE TICKETS.
Play daily games to score points and earn tokens towards Game Center rewards. Eligible players can also earn entries in weekly drawings for FREE tickets.

100% Buyer Guarantee

Designed to give you full peace-of-mind, safety, and security

Designed to give you full peace-of-mind, safety, and security
We want to offer you the best tickets for the events you’re excited about and make the purchase experience easy. We are here for you when you need us.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

114K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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4.3

All reviews

(113,951)

47,922 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

No problems so far

No problems so far

31 July 2026
Vivid Seats logo

Reply from Vivid Seats

Thank you for trusting us with your live event experience and for the high star rating!

Rated 5 out of 5 stars

An easy transaction

Easy to use and a good experience

20 April 2026
Vivid Seats logo

Reply from Vivid Seats

Hi Debbie, we appreciate you taking a moment to review your experience. Wishing you more smooth ticketing and memorable events ahead!

Rated 4 out of 5 stars

it was easy to use

it was easy to use

1 August 2026
Vivid Seats logo

Reply from Vivid Seats

We truly appreciate the review. Helping you get to the events you love is what we’re here for!

Rated 5 out of 5 stars

Easy and efficient

Easy and Efficient

1 August 2026
Vivid Seats logo

Reply from Vivid Seats

Hi Joan, we appreciate you taking a moment to review your experience. Wishing you more smooth ticketing and memorable events ahead!

Rated 5 out of 5 stars

Very good ticket app

Have used this service for years now. I like the rewards program.
I was disappointed that my rewards disappeared after not going to any shows for a long time.

1 August 2026
Vivid Seats logo

Reply from Vivid Seats

Thanks a bunch! We're happy we could make your experience a great one.

Rated 4 out of 5 stars

Fast transaction

31 July 2026
Vivid Seats logo

Reply from Vivid Seats

Thank you for trusting us with your live event experience and for the high star rating!

Rated 4 out of 5 stars

I can’t get them to my ticket master…

I appreciate the support

Thank you

31 July 2026
Vivid Seats logo

Reply from Vivid Seats

Hello! Thank you for sharing your thoughts. To ensure smooth delivery of your tickets, please note that the email associated with your order must match the email in your primary market account, as tickets are sent via email transfer. If you need to update the email address linked to your order, you'll need to contact our customer service team directly. They're happy to assist you with making those changes.

Rated 5 out of 5 stars

Fast and easy

1 August 2026
Vivid Seats logo

Reply from Vivid Seats

We truly appreciate your positive review! Making it easy for you to enjoy your favorite events is why we do what we do. Until next time!

Rated 4 out of 5 stars

Cheap

Cheap and quick.

31 July 2026
Vivid Seats logo

Reply from Vivid Seats

Thank you for trusting us with your live event experience and for the high star rating!

Rated 5 out of 5 stars

Price value

1 August 2026
Vivid Seats logo

Reply from Vivid Seats

Hi customer, we appreciate you taking a moment to review your experience. Wishing you more smooth ticketing and memorable events ahead!

Rated 5 out of 5 stars

Easy to buy from the app and the price…

Easy to buy from the app and the price is better than others plataforms

1 August 2026
Vivid Seats logo

Reply from Vivid Seats

Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!

Rated 5 out of 5 stars

quick service

27 July 2026
Vivid Seats logo

Reply from Vivid Seats

Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!

Rated 5 out of 5 stars

Everything worked easily

Everything worked easily
Ticket was disppachted earlier then expected

31 July 2026
Vivid Seats logo

Reply from Vivid Seats

Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!

Rated 4 out of 5 stars

Over priced

31 July 2026
Vivid Seats logo

Reply from Vivid Seats

Hi customer, we appreciate you taking a moment to review your experience. Wishing you more smooth ticketing and memorable events ahead!

Rated 5 out of 5 stars

Best Secondary Marketplace Available

Search filters and sorting options are top tier. Makes the whole experience feel more trustworthy and transparent, which is so rare these days! Love this experience and recommend every chance I get.

1 August 2026
Vivid Seats logo

Reply from Vivid Seats

We truly appreciate the review. Helping you get to the events you love is what we’re here for!

Rated 1 out of 5 stars

Dying wish got ripped out from under us

Bought tickets for an event with great seats received an order confirmation and a charge on my credit card for the amount. A day later I get an email saying the tickets were already sold. These tickets were for someone who is dying and this was her request. Very disappointing. Why was the sale ever approved and the money taken just to deny the sale. Bad business practices and unreliable sales.

29 July 2026
Unprompted review
Rated 2 out of 5 stars

I do not know which email is used for…

I do not know which email is used for my tickets! The email in the account does not match the email I entered. Unsure how to retrieve tickets

31 July 2026
Vivid Seats logo

Reply from Vivid Seats

Hi there! Thank you for your review. We understand that mistakes can happen, and we appreciate you sharing your experience. To help prevent issues, we always encourage our customers to carefully review their order details before completing the purchase. Since we are a ticket marketplace, all sales are final, which is clearly stated at checkout. If you need assistance updating your email for your order, please reach out to our customer service team directly. We're here to support you if you have any questions in the future.

Rated 5 out of 5 stars

Easy


Easy process

31 July 2026
Vivid Seats logo

Reply from Vivid Seats

We truly appreciate the review. Helping you get to the events you love is what we’re here for!

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