Virgin Games Reviews 2,209

TrustScore 1 out of 5

1.2

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the website, finding it to be a waste of money and raising concerns about its integrity. Customers frequently encountered issues with payments, including declined withdrawals, difficulties with account management, and problems with verification processes. The products offered were also a major source of frustration, with many reporting low bonus payouts, lack of wins, and dissatisfaction with game outcomes. Reviewers consistently felt that the prices were too high for the value received, leading to a poor overall value for money. Some people also felt that the gambling tools were irresponsible, with high default daily limits. Conversely, a small portion of people felt that the withdrawal process was quick and efficient, with some even reporting positive experiences with rewards and bonuses.

What people talk about most

Website

Users describe negative interactions with the website, with many calling it a "scam" and urging others to... See more

Payment

People report negative experiences with payment. Many customers express frustration with difficulties... See more

Product

Customers consistently express disappointment with the product, particularly the games offered. Many... See more

Price

Customers consistently express dissatisfaction with pricing, citing concerns about hidden charges and unfair... See more

Value for money

Consumers express strong dissatisfaction with the value for money. Many reviewers report significant... See more

Based on these reviews

Rated 1 out of 5 stars

wish I could give 0 stars, only gave it 1 star because of quick withdrawal and deposit. I played same slot game as other website, virgin games seems to have lower RTP in 1000 spins than other sites. I... See more

Rated 1 out of 5 stars

Well, if you seriously want to waste money, this is definitely the site to play. Features on any game are rarer than rocking horse poop !. Absolute joke. They try to entice you with ‘bonanza boxes th... See more

Rated 1 out of 5 stars

Confused. Box bonanza games Eligibility.... "Be logged into website to participate and play at least x amount" Does that mean(surely not).. That all those players using their virgin games app (... See more

Rated 1 out of 5 stars

Wont be playing again. The slots are totally rigged. Usually you play, and there is a pattern of wins and a losses. Any player who has enrolled in online casinos will know what Im talking about. W... See more


Company details


Contact info

1.2

Bad

TrustScore 1 out of 5

2K reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Honestly avoid like the plague

Honestly avoid like the plague. I played a few games of bingo and thought it was okay. Until I bought 26 tickets and was told “sorry something went wrong” thought nothing of it until I realised they still took the money but gave me no tickets! I spent most the day trying to get customer support to rectify this however all they said was that the site was experiencing issues and to check back later. I did check back later, 3 times, same response. I went to log back in earlier to find my account has been “locked” AVOID AT ALL COST!

20 April 2026
Unprompted review
Rated 1 out of 5 stars

20.28% RTP

20.28% RTP after many spins is the facts. They can give the generic waffle about games being independently check. We know the truth, no independent body checks anything.

19 April 2026
Unprompted review
Rated 1 out of 5 stars

Seriously weirdly low RTP

Seriously weirdly low RTP, agree with all the reviews there's something fishy going on. Games feel like they're 20% return to play not 94%... Needs investigating as it's obviously not right.

13 April 2026
Unprompted review
Rated 1 out of 5 stars

By far the worst gaming site...if you…

By far the worst gaming site...if you have too much money in your account this is the site to play..biggest bunch of rip off games you will ever play...play £200..might get £1.20..
Oh and then crashes...play £200...no win..coz you won £1.20 on previous £200...they go to work on horses..at least richard Turpin was a gentleman.

18 April 2026
Unprompted review
Rated 1 out of 5 stars

Do not download for 100 free spins

If any of you are downloading this for the 100 free spins.DO NOT waste your money on this disgrace of a promotion.i decided to use a tenner to activate to where i won around 80-90 cent.I then used the 100 free spins to where I won a whole 4.50 do not give in to this promo it is a waste of money

17 April 2026
Unprompted review
Rated 1 out of 5 stars

Nothing changes at this site

Nothing changes at this site, thousands of pounds and spins with no real return only 50% of stake or less. Any winning spins are just pennies above stake. The rest just empty spins , 100's after 100's of them, Nothing but empty spins, bonuses removed from the game. Finally got a bonus round and it paid nothing in 15 free spins, not one penny. Save your money and play elsewhere just not anything owned or operated by Ballys

12 April 2026
Unprompted review
Rated 1 out of 5 stars

AVOID THIS CASINO I JOINED FEW DAYS AGO…

AVOID THIS CASINO I JOINED FEW DAYS AGO AND ALL IVE DONE IS SPEND SPEND WITH 0 WINS AT ALL ONLY CONSTANT DEAD SPINS THIS CASINO IS SERIOUSLY CORRUPTED AND NEEDS INVESTIGATION I AGREE WITH ALL THE NEGATIVE REVIEWS ON HERE .
ITS FUNNY THAT THEY ONLY REPLY TO FALSE POSITIVE REVIEWS THAT THEY HAVE PAID PEOPLE TO WRITE AND NOT ADRESS THESE NEGATIVE REVIEWS I HAVE REPORTED TOBTHE GAMBLING COMMISSION AS YOUR VERY CURRUPT CASINO

8 April 2026
Unprompted review
Rated 1 out of 5 stars

I had a very disappointing experience…

I had a very disappointing experience with this online casino. I played on Virgin Casino and never once had a fair or satisfying outcome. It feels like the games are designed in a way that makes it almost impossible to win. I have lost a significant amount of money, and at no point did I feel there was a fair chance.

In my opinion, this is one of the worst online casino platforms out there. They take your money easily, but giving anything back seems nearly impossible. I would strongly advise others to stay away and be very cautious before spending any money here.

5 April 2026
Unprompted review
Rated 1 out of 5 stars

Lots of similar casinos but support…

Lots of similar casinos but support made me review it a 1 star. Won 3 £0.10 Free Spins, they were not rewarded, contacted support and they "can't" do anything to reinstate nor to compensate. Three worthless Spins but showed the level of support they give towards old spender accounts. Got other better options, thanks.

29 March 2026
Unprompted review
Rated 1 out of 5 stars

this site and the sister sites complete…

this site and the sister sites complete joke !! just wasting money made deposits and deposits never win anything participate box bonanza and you get 25p what a joke !!! after lifetime deposits on the site for over £1000!! never get any winnings at all i wish this site is completely removed from trading because they are just robbing people the games are interrupted when there should be some pay it is obvious they are just scammers

1 March 2026
Unprompted review
Rated 1 out of 5 stars

I’m 100% positive that mostly “ bots “…

I’m 100% positive that mostly “ bots “ win in this site . I have played here for a number of years . On bingo sites you usually see names of winners that you recognise but I have noticed that 99% of the “winners “ have names I have never seen. There is no way that these are all “new members “

23 March 2026
Unprompted review

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