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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the website, expressing strong concerns about its fairness and perceived value, suggesting it primarily aims to take money without offering satisfactory wins or bonuses. Customers frequently reported issues with payments, including difficulties with withdrawals and concerns regarding account closures. The products, particularly the games, were criticized for having low payouts, non-existent jackpots, and a lack of bonus features. The pricing was also a point of contention, with many feeling it was not worth the money due to the poor returns. Reviewers also expressed significant dissatisfaction with customer service, citing unhelpful responses, account management issues, and a lack of support regarding payment concerns. Some people also felt that the site had gone downhill, with odds decreasing and a general lack of appreciation for loyal customers.

What people talk about most

Website

Customers consistently express strong dissatisfaction with the website. Many reviewers describe it as one of... See more

Payment

Reviewers highlight negative aspects of payment. Many customers report issues with not receiving winnings,... See more

Product

Users describe negative interactions with the product, particularly regarding bonus wins and game returns.... See more

Price

People report negative experiences with price, often describing it as 'daylight robbery' and feeling that the... See more

Customer service

Consumers express significant dissatisfaction with customer service. Many reviewers report unhelpful and... See more

Based on these reviews

Rated 1 out of 5 stars

Updated review - still no funds returned to my account was told 72 hours then 5 days. Chased this up on 5th day ( 6 days including weekend ) and told it could be longer with now no timescale. 6 days m... See more

Rated 1 out of 5 stars

My account has been closed permanently, this decision would not be overturned, this does apply to all of our sites. This is them answer , no comment and no losing money We are part of a group of c... See more

Rated 1 out of 5 stars

Biggest scammers running I'm surprised their even aloud to keep running disgusting how they press the kill switch to run against your winning streak. 32 losses in a row is all the proof you need to kn... See more

Rated 1 out of 5 stars

0 stars if could Let me deposit with my partners card 4070 in total then went to withdraw 4000 win refused to pay and closed account basically robbed me why let me make over 100 deposits on a card... See more


Company details


Contact info

1.4

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Found the offer in an ad to register…

Found the offer in an ad to register and wager £10 and you receive 75 free spins for the first 4 days. Played £30 no bonus received yet it still tells me to wager £10 for the 'bonus'. Not a big deal but if you guys skim on some lousy free spin promotion it says enough about you.

22 April 2026
Unprompted review
Rated 1 out of 5 stars

The worst RTP ever

The worst RTP ever? All you do is lose lose lose lose lose, no matter what you do you won’t get half of your money back. Absolutely terrible customer service too, chat rooms are always closed. Disgusting company, be ashamed if you work here.

20 April 2026
Unprompted review
Rated 1 out of 5 stars

Box bonanza

Listen, stop torturing your players with your box bonanza with 20-30 pi. Over the last three years, all online casinos have become dumping grounds. But your sites have hit rock bottom. Daily and monthly games are empty. Deposits are eaten up in minutes. Getting a bonus is a miracle, and even that is the size of tears.

19 April 2026
Unprompted review
Rated 1 out of 5 stars

Where is my money

Where is my money? I have done withdrawal yesterday to see today my jackpotjoy accounts is closed and there is no money on my bank account as it should be.

18 April 2026
Unprompted review
Rated 1 out of 5 stars

Avoid like the plague

Should be closed down due to being so obviously fixed. I hate saying same winners which are robots! Absolute joke. Take money and so unfair with getting chance to win anything. Someone needs to look into this site and same as Virgin games they're as bad and same layout. Like a mug I've given them quite a bit of money and never banked

13 April 2026
Unprompted review
Rated 1 out of 5 stars

Terrible site …

Only Joined yesterday with £10 deposit won £20 logged on this morning and closed my account now asking for all details to recieve payment worst site ever absolute scam no reason why they closed it just routine they said discusting site avoid at all costs money scamming site BE AWARE IT WILL RIP YOU OFF

12 April 2026
Unprompted review
Rated 3 out of 5 stars

Well 2.top ups hardly any wins no…

Well 2.top ups hardly any wins no bonuses at all and amount.of no win spins.is shocking. Used to be a good site but.just.greedy now. Shame. Break.time.for.me. lets hope luck returns. Cant remember.last.time.i withdrew.from here. I have recommended.this.site to.my.friends hope.they having better luck than me

11 April 2026
Unprompted review
Rated 1 out of 5 stars

I play in jackpotjoy regulary most only…

I play in jackpotjoy regulary most only one game that like chalenge for me how many spins or how years need play for see are is posseble win some mega maybe,so today i made 2400 spins on amazing link riches and really nothing,on weekends i recomend better dont play,few years ago i was won won mega,and nice wins on bigger stake,but now if you put bigger stake no bonus no win or if you catch bonus win are lover than on 0.20£.,I understand need lost for win but if for long time you just lost you lost interest here play too,if i take cash 300£put in real casino on one game i always win,but here if i count all years on this game and monay what put in its total shit,i not recomend jackpotjoy.Elitabriede24,i am player and i like share expierence with my friends and others,now i try share every day expierence on jackpotjoy app but they not show my review public,ok that not problem i will found other ways and let peoples know how goes my playing expierence on jackpotjoy and other places,i play everywhere,players know what i mean,few times was play on tiktok live,plan do agen,sad i cant put screen shot from history here but i don it on tik tok live,in my live time i spend nearly 18k.My friend just now play on Ninewin and on stake 0.60 won 300£,i spend i jackpotjoy in this ages 18k and not win nothing😅,my advice play on another sites jackpotjoy is realy shit

3 April 2026
Unprompted review
Rated 1 out of 5 stars

Very poor casino.

Very poor casino.
Played the last few weeks, had hardly any scatters then when you finally do win a poxy couple of quid, much better casinos out there

31 March 2026
Unprompted review
Rated 1 out of 5 stars

Terrible pay outs

Terrible I downloaded and opted in to receive 140 free spins after deposit and play £10 on any slots. Then it gave me 140 spins on fishing frenzy big catch 2 and paid out £2.48 in 140 spins😂 literally the worst site I have ever played on in 10 years

31 March 2026
Unprompted review
Rated 1 out of 5 stars

You do not win

I’m not a un happy gambler if I lose I lose that’s gambling when I lose
But to constantly lose over and over again playing slots …law of averages would normally say you would win at some point but na
They are basically robbing you

30 March 2026
Unprompted review
Rated 1 out of 5 stars

❌ABSOLUTELY SHOCKING❌ scatters are…

❌ABSOLUTELY SHOCKING❌ scatters are rare and if you are lucky enough to get them you get nothing for the first 5/6 spins then very little for the last couple of spins no matter if your stake is 30p or £1.20 still the same also two scatters come in them on the end reel you always see it suddenly stop when the 3rd scatter is about to come in or the 3rd scatter slightly comes down then jumps back up. I have recorded some of my games and going contact gamblers commission as there is something not right here this as been happening for a while now , it’s just a site that seems to take take take and don’t want give nothing back all they keep coming up with is it’s number generated well if that’s the case the generator must be getting stuck or as a issue as something is certainly wrong. I will update guys if any changes.

28 March 2026
Unprompted review
Rated 1 out of 5 stars

I simply cannot believe how the same…

I simply cannot believe how the same winners win over and over again. I challenged it once and was told “we are regulated” and “we don’t know how many tickets are bought” I am pretty convinced it’s fixed. Nobody surely gets THAT lucky?

29 March 2026
Unprompted review
Rated 1 out of 5 stars

This is the worst company in the UK for…

This is the worst company in the UK for responsible gambling policies. It simply doesn't exist. All they want to do is take the most out of money they can. No regard for customers affordability, mental health. They do not care about any customers

29 March 2026
Unprompted review
Rated 1 out of 5 stars

Quite possibly one of the worst Casinos…

Quite possibly one of the worst Casinos out there, same with their Partnered sites BallyBet and Monopoly Casino. All are money robbing consumers artists to be honest. Literally just empties a £40 balance everytime u play, doesn't matter if once they'll do it again and again. You realise it's a full on con, then they have the cheek to reward u a bonanza box, which after wagering say £40 which they can clearly see before they award the box, they'll then reward you a whopping 29p, yes 29 pence what an absolute joke. Literally played multiple games for good amounts of money and the bonus rounds are drier than Ghandis flip-flop... honestly absolute joke of a casino stay well away. You have been warned so stay ahead

28 March 2026
Unprompted review
Rated 1 out of 5 stars

Sudden closure of account

Been playing on this site for many years with no problems . Quick withdrawals, fairly good returns. But last night was playing had a balance of £165 but then suddenly logged me out . When I tried to log back in it said my account had been closed and to contact customer support .Well I did this and was sent an email to verify my account which I followed step by step . But no reply 24 hours later . Went back on to chat for them to tell me the same thing . I’m fuming asked for my funds to be sent back to my deposit method but are refusing 😡
Please note been playing on this site for over 10 years and for them to do this all of a sudden is unacceptable

27 March 2026
Unprompted review

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