Victorian Plumbing Reviews 

quick and easy

yes very good and David Fairhurst was helpful

On 28th August I used the online form to report a problem with a recently purchased product, I had a call back from Dan Vernon on 31st August (bank holiday) - Dan was very apologetic & extremely helpful, offering to refund me or replace the product. I had a message after less than 24 hrs to say the replacement was out for delivery. Excellent customer service !

Easy checkout and great product selection. Delivery company for the last mile delivery was shocking, ending up in me having to collecf from a local depot. I raised this with VP to make them aware, and got a quick and very helpful response from Ellie Massam.

As someone who runs a business myself, I belive companies are defined by their response when things go wrong. I will definitely only be using VP in the future. This may be a large company but they have acted with the integrity and diligence more akin to a small family business!

Very user friendly with lots of choice and swift check out

ANGRY Thats what dealing with this company will do to you. There is no contact number because they cant deal with the number of complaints. The chat is a robot that list nonsense making you more angry. If you send an email it takes 2-3 days for an answer then a further 2 days to find out that you are wasting you time. REMAIN CALM DO NOT BUY FROM THIS COMPANY it is bad for your health.

Excellent choices and easy to order. Thank you, W &J Carson

When ordering from the website it claimed orders over £499 have free delivery, so as my order was over £1000 I though this was a safe bet, only to put in my Postcode to find out delivery was now £20 more and even more to choose a day. When pallet eats got I touch for my to ‘choose a day that suits you’ the only option was Wednesday 2nd September between 9am and 5:30pm a day that my wife and I are both working. Very unhelpful. I noticed in the small print too that missed deliveries are chargeable. I get a sense of - once the money is in the till the care and concern stops.

You don't have the tile we want a sample of in store. We have stressed no one can find our house because it's in fields down a long farm track and asked if you would send the sample, instead, to the Formby store - where we could collect it. You've told us that is not possible. So now the person delivering the sample can't find our house (and you have the wrong post code on the details...but no one can find our post code anyway).

Thanks to some exceptionally efficient and problem solving staff at the trade desk, in my case James Brewer, I managed to deliver the build project to my client on time and without any financial loss.

Carina Kay​ was really helpful in chat when I reached out. Responsive and to the point!

Thank goodness for Chris Davies. Sorted out my order quickly after realising I had ordered a wrong item, and panicked because I’d paid and order gone through. Thank you so much for sorting it all out

easy to use website. instructions clear. fast response.

Just sent a shower back in its original packaging but because there’s a small hole in the box they’ve decided to refund me, minus 10% re-packaging fee. The total cost to me will be over £20. For a box.
The shower came to me and wasn’t even opened as we’d ordered twice by mistake. It was sent back unopened with no obvious signs of damage.
This is another shady big-business practice.
It’s almost worth them making holes in the return boxes themselves, would be a great little earner?
Disgusting company.

The delivery driver

Josh Travis - really helpful for answering and helping with an issue.

Spoke with the customer service team member Catherine Gregory who was absolutely amazing! I needed help confirming some orders and cancelling others. Catherine helped me through the whole process and made it easy for me to do what I needed to do! A credit to Victorian Plumbing.

Joe Adeniyi was incredibly helpful with a returns query.