viagogo Reviews 

51,245
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 6,219 reviews, reviewers had a great experience with this company. Customers frequently praise the simple and intuitive booking process, noting that tickets are transferred quickly to their mobile accounts without any trouble. Many consumers also appreciate the clear communication and finding wonderful seats for major music concerts and events. Some reviewers were not happy with the delivery timing, mentioning that tickets arrived very late or just hours before the scheduled performance, causing significant stress. A few other people also felt frustrated because they received completely wrong seats or faced extremely high ticket price markups compared to original face values.

What people talk about most

Order

Clients share ambiguous opinions on order processes, as experiences vary significantly. While some consumers... See more

Service

Customers had ambiguous experiences with service, reflecting a wide split in satisfaction levels. While many... See more

Price

Consumers find prices to be a mixed experience, with strong disagreement regarding overall value. Many... See more

Website

Customers consistently note ambiguous experiences with website, expressing a wide range of opinions. While... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting that the overall booking and ticket... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was easy to understand where the seats I was buying were located in the arena and the view I got was accurately shown. The tickets arrived a few days before the concert. It is slightly stressful... See more

Rated 5 out of 5 stars

First time using Viagogo, while tickets were massively overpriced it was worth every penny seeing my daughters face at yesterday’s Ariana grande concert. I received the tickets back in June direct... See more

Rated 5 out of 5 stars

First time buying tickets off viagogo was very scary, but I didn’t expect it to be successful! I purchased 2 seats for Ariana Grande around 9 days ago, and today they finally got transferred! I had... See more

Rated 5 out of 5 stars

My experience was amazing, The weeknd it's an amazing performer. The only bad thing it's that I was afraid of the tickets being fake till the scanning of the tickets. But that's because of the thinks... See more


Company details

  1. Online Marketplace

Information provided by various external sources

viagogo is an online ticket marketplace that enables people to buy and sell tickets to live events. viagogo guarantees every transaction.


Contact info

3.9

Great

TrustScore 4 out of 5

51K reviews

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Asks customers to review

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3.9

All reviews

(51,245)

7,035 reviews in the last 12 months

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Rated 5 out of 5 stars

Pleasantly surprised

I’ve always been really scared to buy from Viagogo but after a bit of research, I brought from a trader and an AXS transfer ticket. It was exactly what I hoped, the ticket came quickly and let me into the arena no problem. Very pleasantly surprised

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Easy to buy tickets

Easy to buy tickets and transfer of tickets went through swiftly the same day. Easy to access the tickets through the O2 app.

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Good experience

Tickets came in early and were transferred quickly so I was reassured about making the journey down to see Ariana.
The whole process was easy

15 August 2026
Unprompted review
Rated 5 out of 5 stars

I was initially sceptical about using a…

I was initially sceptical about using a resale site to book Ariana tickets, but it was our last option to make sure we could get in (although a bit pricey).

I carried out loads of research on this particular star seller before purchasing, ensured it was an AXS mobile transfer and ensured the seats existed before clicking order!

I cannot fault the experience, i had the tickets transfered into my AXS account within 12 hours and no issues getting through the gates! Thank you ⭐️

15 August 2026
Unprompted review
Rated 5 out of 5 stars

My honest experience with dealing with…

My honest experience with dealing with trying to receive the tickets were a little bit stressful. I did not receive my ticket transfer till the day before which I thought was way too late. I was curious and chatting to find out where my tickets were about about two weeks leading up to the concert I had bought Dan + Shay tickets for November and they were transferred within a few weeks anyways, but it was well worth it when Luke Bryan was seeing had a wonderful time. I just hope next time I can get my tickets a little sooner and not later and I loved the pre-sale and the price I paid thank you so much.

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Panic over

Although we were getting a bit worried as the date was fast approaching we got our tickets the day before
Having now been there we will look for better seats.

10 August 2026
Unprompted review

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