Helpful staff but a customer toilet would be very useful. This is the only out of hours vet in quite a wide area and, door to door your visit could be several hours without access to a loo which could... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Vets now is a portal in your hour of need. All veterinary staff were calm and reassuring. However, I found the female receptionist disrespectful for addressing me as darling when I'm a female in my 7... See more
Company replied
Our GSD developed bloat symptoms on a Saturday evening in Wales she was deteriorating fast and we were unable to find a local vet to help so called vets now and made our way to Colwyn Bay where Nuala... See more
Company replied
The staff were helpful and friendly from start to finish. We had to visit them early on s Sunday morning and there were other emergencies to be seen. They treated everyone with the same respect and ki... See more
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Company details
About Vets Now
Written by the company
Find An Emergency Vet
Pet Care Advice
Customer Hub
About Vets Now
Pet emergencies can happen at any time – including when your regular vet is closed.
That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.
Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.
Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.
We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.
Contact info
Penguin House, KY11 8SG, Dunfermline, United Kingdom
- 01383 223902
- enquiriesteam@vets-now.com
- www.vets-now.com
4.2
Great
25K reviews
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Although it’s very expensive for out of…
Although it’s very expensive for out of hours vets.They took good care of my dog and very friendly.
17 July 2026
Unprompted review
Reply from Vets Now
Hi Andrew, thank you for your feedback, we are glad to hear that your dog received excellent care from our friendly team. We appreciate your feedback about the cost of our service. Generally, it’s a lot more expensive to run an out-of-hours clinic and our costs tend to reflect this. For a thorough breakdown of where our fees and profits go, you can visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
I wouldn’t recommend using Vets now
I wouldn’t recommend using Vets now. You cannot even get hold of them to pay the bill, they don’t answer the phones I tried for weeks, then gave up. I have now received a debt recovery with an add-on £50 late payment charge absolute disgrace. I eventually got hold of somebody today, I explained my frustration theytold me we are so sorry there’s nothing we can do. We are so busy, absolute joke. Don’t waste your time or money. Use a different Out Of Hrs if a tall possible.
20 July 2026
Unprompted review
Reply from Vets Now
Hi Danielle, we’re sorry to hear you’re unhappy after visiting to Vets Now. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.
Although they were busy my cat was…
Although they were busy my cat was taken very good care of. Staff were all so nice
20 July 2026
Reply from Vets Now
Thank you for your wonderful feedback! We are so pleased to hear that your cat received excellent care, even during a busy time. We appreciate your kind words about our staff.
Great emergency service and vet and…
Great emergency service and vet and staff did a terrific job on our dog. Very impressed with the practice.
18 July 2026
Reply from Vets Now
Thank you for sharing your positive experience. We are so pleased to hear that our team provided such terrific emergency service and care for your dog.
Looking after to my dog is the most…
Looking after to my dog is the most important thing, he can get a little scared when I'm not around but when I collected him he was happy so I could tell he had been looked after, the reception staff were fabulous and friendly so we got everything done and our vet ollie made sure everything was explained to put my mind at rest
20 July 2026
Reply from Vets Now
We are so happy to hear your dog was well looked after and happy during their stay with us. It's wonderful to know our team, especially Ollie, put your mind at ease. Thank you for your kind words!
Reply from Vets Now
We're so glad to hear that our team made such a positive impression on you. Thank you for sharing your kind words!
Helpful and friendly staff
Helpful and friendly staff. Very calm and competent. Told us the problem, gave a range of choices and our dog was home later well on the way to recovery
20 July 2026
Reply from Vets Now
Thank you so much for your wonderful feedback! We are so pleased to hear that our team was able to provide such helpful and competent care, and that your dog is now on the way to recovery.
Great emergency care
We received really responsive attention following a distressing outcome of an xray of our dog. The speedy tests will help inform next steps in her treatment. Very grateful for the skill and kindness shown in her care.
17 July 2026
Reply from Vets Now
We're so pleased to hear that our team provided such responsive attention and kindness during a distressing time. It's wonderful to know the speedy tests will help with your dog's treatment.
Very friendly reception staff
Very friendly reception staff. The vet did a thorough exam of our dog who had become lame on his forleg.
Prescribed anti inflamatories and advice.
20 July 2026
Reply from Vets Now
Thank you for your kind feedback. We are so pleased to hear that our team provided a thorough examination and helpful advice for your dog's lameness. It was our pleasure to assist.
Just a seamless experience from…
Just a seamless experience from arriving at the practise to leaving it the next day. Very thorough vet. Very kind in a very sad situation
19 July 2026
Reply from Vets Now
Thank you for your kind words. We are truly sorry that you had to go through a sad situation, but we are glad we could make the experience as smooth as possible for you and your pet.
It was a very scary time for us as we…
It was a very scary time for us as we didn’t know what was wrong with our dog Sonny
Everyone was very friendly and kind from the reception staff to the vets and nurses We were kept updated throughout the process with calls from vet so we were never out of the loop Fabulous service
15 July 2026
Reply from Vets Now
We understand how worrying it can be when your pet is unwell, and we're so glad our team could provide comfort and clear communication during such a difficult time. It's wonderful to hear that you felt well-informed and supported throughout Sonny's care.
Seriously? Half a grand for nothing?
Seriously? 4 hours? My poor kid was better by himself by the time he was seen- n for that 5 mins it was £450 ??? Abysmal abuse of people who love animals. Heard since that the rota’d vet gets no extra. It’s on their work rota. Absolutely disgusting. Half a grand to shut my fur baby in a room for the afternoon n check he was alive 4 hours later. VILE.
26 March 2026
Reply from Vets Now
Hi Debbie, we’re sorry to hear you’re unhappy after visiting to Vets Now. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.
Excellent care for my poorly puppy
Excellent care for my poorly puppy. The vet was caring, thorough and helpful. The admin team were great too, had us on our way to see the vet quickly and efficiently.
15 July 2026
Reply from Vets Now
Hi Morag, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
The vet we saw
The vet we saw, as always, was polite, helpful, knowledgeable and efficient
17 July 2026
Reply from Vets Now
Hi Matt, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Withholding refund owed
Local veterinary team during initial admittance were fantastic thorough and kept me up to date - very sensitively discussed and explained up front payment amounts (deposit before submitting claim)
Discharge was horrendous - before I could collect my pet (serious surgery) I was told in front of everyone on reception I hadn’t paid enough deposit - I had to stand there and do the calculation for them to prove I had
The discharge veterinary nurse was horrendous - 30 mins late then frustrated as we were clarifying meds but unable to explain what the medication was, incredibly patronising and disrespectful - I did request to see the vet who came out and was lovely even asking in shock where my pet was and why he hadn’t been brought out
Following this the ironic thing is Vetsnow now owe me over £500 they were paid on the 9th July by BACS by insurers I have the evidence
Vets now said I have to wait 10 days as not paid despite the evidence - ironic as the hell they put me through making sure they were paid and messaging every day for the balance when it was with insurers and on day 2 of the 60 day limit to pay
Yet I can’t get the money they owe me !!!
27 June 2026
Unprompted review
Reply from Vets Now
Hi Katie, we’re sorry to hear you’re unhappy after visiting to Vets Now. A Bacs payment from an insurer does take 10 working days to be received. Once this is allocated to your file you will be able to call us to process any credit balance available. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.
Great help and support
The vet was so helpful, explaining fully what was wrong and the steps required to get our dog well. So grateful and glad to say she is recovering well. Thank you.
14 July 2026
Reply from Vets Now
Hi Elaine, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Seen quickly in an emergency situation
Seen quickly in an emergency situation. Staff friendly and helpful. No waiting time seen immediately. Would recommend Vets Now emergency clinic at Stoneygate Lane
16 July 2026
Reply from Vets Now
Hi Deb, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Reply from Vets Now
Thank you for your kind review Mark, we really appreciate it! Have a lovely day.
Reply from Vets Now
Hi Peter, we really appreciate you taking the time to leave a review. Have a lovely day!
The vet who openorated on my woofer was…
The vet who operated on my woofer was nice and honest however I was told my dog should be bk out with me in 10 to 20 mins as he was on oxygen but I then never heard anything for an hour and half and it was nerve wrecking
15 July 2026
Reply from Vets Now
Hi Steven, we appreciate you sharing your experience with us. We’re truly sorry the wait added to your worry. Busy periods can lead to delays while urgent procedures are carried out, but your feedback helps us see where we need to improve - thank you.
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