Vets Now - Southampton Reviews 

Our visit was a sad one, but the staff here are excellent and were really comforting and explained absolutely everything

So quick and helpful, was seen in less than an hour

Advice in practise was fine, not great but was referred to a specialist after my dachshund became paralysed from the waist down with IVDD.
Southampton practise sent all my details to the wrong person and sent my insurance company the wrong pets condition so it took 3 months to get my insurance back fully.
Been waiting on a complaint to be resolved for over 5 months now and STILL NOT GETTING ANYTHING.
So some random person has all of my dogs details, including microchip, insurance, name etc and all my details like address, payment methods, and they don’t seem to care that someone breached data?

Prompt appointment on a Sunday.

We were seen promptly which probably saved my pets life! He was diagnosed with Genetic heart failure which is now being treated at a specialist centre

I cannot give you a top rating because your fees are obscene and I mean that. Your staff are helpful and caring but I really think you are exploiting the Insurance Companies via the clients who ultimately pay . Your pharmacy charges border on criminal when compared to market charges and you appear all too eager to prescribe on undiagnosed issues. Call me if you want to discuss further. Fees aside, a good service

I took my friends dog in under an emergency unfortunately we were waiting on a phone call, we decided to put him in the car and get there for when they opened.. unfortunately he passed during a seizure in the car.. I have never met a more disgusting receptionist if I tried! I ran in and said my friends dog had died in the car however she was more interested in her conversation. She wanted me to leave the deceased dog in my car over night.. or better yet stick ‘IT’ in the garden or shed for the night.. her manor was disgusting this was incredibly traumatic.. all because he didn’t have the funds they wanted min (£460) there and then she had a go at me infront of other members of the public visiting the vets that evening.. not sure how many times I had to say he was NOT my dog and was unable to help with costs at that time.. there was no sense of urgency. She kept calling the dog an IT like he was nothing and the way she explained how basically he would be taken with the trash when collected the following evening! A formal complaint is being written against this member of staff if I had my way I’d name and shame her on here but I’d probably get in trouble!

We took our cat to them, with a bleeding ear, they then started on about his eye of which he had dealt with for months without pain. They also mentioned a minor heart murmur of which we knew nothing about.

Excellent service with online consultation out of hours. What a great idea

I was kept waiting too long with my dog in severe pain and distress and they knew she was in pain.

Great vet care, easy to access and clear options/instructions.

The Vet was not really interested did not check over fully for the price expected more Had to take to own Vet 🙀 in the morning

Fantastic , both vet and reception team.

The receptionist was very officious . Paying for the treatment on the spot is far more important than the health of the animal. One poor woman had to have her cat put to sleep. Surely there could be more help given to someone who was upset ? I was quite disgusted.
The vet was lovely .

Quickly responded to my call and within 30 minutes I was at the vets waiting to be seen. Due to the prompt action I am sure my dog made a good recovery from his pancreatic condition.

Excellent service. All staff kind and caring

Friendly.sympathetic and lovely atmosphere, always willing to stop for chat,

I have a senior rescue dog, who has experienced cruelty & neglect. He's only been with me 2 months but is poorly with suspected pancreatitis.
He ended up at the emergency vets and I couldn't have asked for a more thorough and caring service.

I felt listened to and the lovely vet, Adriana Racu, was sensitive to Pete's trauma and therefore his needs with regard to contact and treatment. I left feeling very happy with my visit.

Friendly, competent staff who seem to genuinely care.
Docked a point for the grotty premises. For the prices they charge you would think they could afford a cleaner!

Personal care thoughtful to my dogs needs thank you