Vets Now - Chesterfield Reviews 

Efficient service, down to earth vet Natalie and veterinary nurse Georgina and receptionist. Clean environment. Would recommend.

A midnight panicked dash to the practice was eased by the soothing care of the staff and it was obvious Chester Cat was in good hands. He had a very nasty abscess from a cat bite which they cleaned, drained and treated expertly with no added stress for Chester. So grateful to Charlotte the vet and the lady nurse whose name I didn't get.

Right from phoning up and speaking to a very professional young man that gave me all the information I needed to get to Vet's now in Clay Cross. I was impressed with the whole visit. The vet herself was kind and very friendly as well as knowing exactly what to do to help my dog. And all the other colleagues couldn't do enough to help us. Excellent service. My dog is much better now. Regards.

Emergency appointment in the early hours .Immediate consultation and treatment.My dog admitted overnight .All possible tests done and treatment given .Very professional staff.Approachable and knowledgeable.

I had to visit twice in the same weekend. Whilst I appreciate that an out of hours fee will be applied and I have no problem with that, I do feel that a £299 consultation fee is incredibly expensive especially as meds are added on top.

That being said, the staff at the reception were lovely and the vets, the second one in particular, were great. I was very anxious and was not able to take in much the first time but the second vet was kind, helpful and really understanding of the situation. She took the time to explain the situation, what needed doing and what steps to take in the future.

Very helpful staff and looked after my cat with care

I visited Vets Now as an emergency.
(I am not registered with them as our vet.)
They were lovely and welcoming and very kind and helpful, especially since I was distressed as well as my dog.
We were treated with kindness and care and everything was explained thoroughly.
Thank you so much.

Very caring and understanding of your situation. Can tell they actually do care about the animals and their wellbeing.

I'm not giving this a one star because they dealt with issue well and the vet and the rest of the staff were nice. I also accept the eye-watering consultation fee as it is par for the course with emergency vets - and we were advised of it on the phone... BUT they administered an injection (a pretty standard one I would think) and prescribed a medicine, without even mentioning the cost... Turned out it was an additional... wait for it.... £230! It should absolutely be policy to outline these sort of sums before hitting you with a bill.

Our puppy was very poorly with Parvovirus and had to be admitted to intensive care.
The staff here were amazing, so caring and gave us regular updates, even emailed some photos over for the kids.
I was very confident that our pup was receiving the best care and can't thank them enough for everything they did. They saved his life.

Very helpful and reassuring from all members of staff and vets our dog had to stay overnight after a emergency operation and he received first class care and we were kept updated on his condition and progress

Amazing team who saved my cats life i cannot thank the team enough. Great knowledge and dedication to helping you and caring.

Directed to my vets out of hours service on a Sunday which is Vets Now. Had a 90 minute return journey. Horrified on arrival to discover they charge £298 just for a consultation. But I thought thank goodness I have pet insurance. Vets Now insist you pay up front, then for a further £25 fee they ‘help you expedite’ your insurance claim by sending a form of their own to your insurer. However, they took 15 days to send the form! How is this expedited? As a previous commenter mentioned, they have you over a barrel from the moment you contact them and play on your loyalty to your dog. As a pensioner surviving on a state pension, the bill of £512 was very hard to swallow. Constantly chasing up my insurance claim added to the enormous distress of the situation. I don’t know how Vets Now sleep at night, ripping people off in this way. Whilst I spent an hour in their waiting room whilst a blood test was being carried out on my dog, 4 other dog/cat owners arrived, each were handed bills of £500-650!!! That’s almost £3,000 they made in an hour with my bill too. I understand it must cost more to run an out of hours service but Vets Now are literally writing their own cheques for obscene amounts! To top this off, they texted me a request to review them on Google. Clicking the link resulted in an error screen saying ‘you do not have access to this page’. Blocking reviews is one way of ensuring no negative comments can be left.

Could not ask for a better and loving staff for my Pet and friend Toby,Thank you all so much for the help and care you have done for myself and family,Toby will be missed greatly from family and friends 💔

took my little dog £289 emergency appointment that was just to see the vet then paid £150 to put sleep this is site that finds vets for you the care was good very calm ,but expensive out of hours cost people just get a vet that has out of hours service otherwise you pay double vets these days money grabbing people vets for pets out of hours Scammers vets are not like the old days it’s money money all the Time government should investigate this sort of thing.

I took my seriously ill dog to this vets yesterday, she was losing a lot of blood due to an ulcer and it really was the most traumatic experience. From arriving, with reception staff to the vet and nurses we saw, each one was absolutely fantastic. They were so thorough with my dog, even though they were extremely busy, the system they had in place to triage emergencies was fantastic. The lady on reception-nothing was to much trouble. I have visited vets a lot due to ongoing problems with my girl and the information we were given and the care and treatment she received was 5*. I did fear I wouldn’t be coming home with her, 24 hours later she’s visited her own vets who are happy with the care and treatment she received and she will continue on it until she is better, already she’s starting to recover. We did find the service very pricey but for saving her, you can’t put a price on that. Thankyou to all the team at chesterfield. Amazing out of hours service

The staff were amazing looking after our boy after a late afternoon surgery that meant he needed an over night stay. It’s very expensive but they do offer premium care making sure everything is covered to prevent further complications and illness. All of the ladies we saw were very friendly and reassuring.