Verizon Wireless Reviews 

Verizons customer service non existent. They cant solve anything. Its a 4day 24 hour loop to speak to someone to solve a problem. The whole platform switched to Ai. Beware!!

Horrid from day one. Gave me a faulty router then spent an hour trying to fix it before offering to send another router at my expense

One star is too many. Absolutely terrible experience with Verizon. I have spent countless hours dealing with contradictory information, unexplained charges, billing corrections that somehow turn into new billing problems, and promises from Executive Relations that still don't end the mess. Verizon confirmed a returned device was received and told me certain charges and late fees were credited, yet my account is once again showing an unexplained $1,400+ balance along with additional billing adjustments. Every time one problem is supposedly resolved, another appears. Even Executive Relations has failed to provide a clear, consistent accounting of what I actually owe and why. This has been one of the most frustrating and unacceptable customer-service experiences I have ever dealt with. I would strongly caution anyone considering Verizon to pay very close attention to their bills and document absolutely everything.

Do not get a prepaid plan with them if you're living paycheck to paycheck, or may have problems with your card, your card declines once, and you can never use it again, their login process requires verification every single time, and if you don't do it 100% perfectly, you'll have to do it over and over again. You can't buy a pin using 611 on any device I've had if your service happens to lapse, and I have had nothing but problems since they took over straight talk service, and then since switching to them completely, such as having significantly worse service for a significantly higher price, struggling to add a plan, whether using a prepaid card, or just paying outright on the app or website, and their customer service is so limited on what they can do, all you are able to do is pray that your problem is within their scope. As soon as I can afford to do so, I am switching companies completely so that this greedy, sad excuse for a phone company has nothing to do with my phone service ever again. Honestly, unless they improve their service, lower their prices, and fix a minimum of half of their technical issues, there's nothing they can do to improve. This company is designed purely for people who have money to waste, and they don't give a rip about customer satisfaction anymore.

Wish i could put 0 stars.
These Pos's are trying to charge me $900 for using their services. Phone is paid in full. Made every payment for 3 years straight. And now want $900 from me. Stay away from verizon they are garbage. Good luck assholes. I moved. i changed banks.
Got a good deal from tmobile for whatever i want for leaving verizon.
New phone new phone number. No ties to verizon anymore.

I had to set-up a replacement device and Mark Jason from the Philippines! He went above and beyond and was AWESOME! He didn't offer anything for free or lie to me. (He did try to sell me on some insurance I didn't need but I'm pretty sure it's part of his job.) I've been a member for almost 15years and have never written a review I don't think. But Mark's combination of professionalism and down to Earth humanity was SUPER refreshing!!

I’m about to switch services because I can’t call or receive calls with this service. I can be on WiFi in my house or smack dab in the middle of town and won’t have any internet connection or cell service when my LTE shows multiple bars. Garbage company

I had to report them to the FCC! I ended up switching carriers and getting my number ported over and you know what these snakes did. They kept charging me for a line that no longer worked “zombie line” I called them I went into multiple Verizon stores when I thought I finally got it sorted out Verizon in store rep just completely lied to my face everything was a lie so after months of trying to get it sorted out..and only after I filed a complaint with the FCC Verizon was calling my phone within 30 mins of that complaint getting submitted and all the sudden they want to fix the issue that I’ve been trying for months to do..clowns I’ll never deal with Verizon again snakes that try to keep you locked into that contract and try to make you upgrade to prolong it..dirty business tactics their known for this “zombie line” thing

Very disappointed with Verizon’s customer service.
My phone service has had an ongoing issue since the end of August, and despite multiple calls, support tickets, and escalations, the problem is still not resolved.What has been especially frustrating is that Verizon has promised me a callback on five or more separate occasions, and I never received those calls.
I’ve spent hours trying to get this fixed while continuing to pay for service, and I still do not have a resolution.
The lack of follow through, communication, and accountability has been extremely disappointing frustrating.

Absolutely terrible experience with Verizon Business customer service. Almost every time I need help, I end up speaking with someone overseas who makes promises that never seem to be followed through.

Elijah at the Citadel was fantastic. Elijah at the Citadel in Colorado Springs understood my issue and fixed it in just a couple of minutes.

HORRIBLE customer service. Been on the phone for hours. No help whatsoever. Worst company I've ever worked with. I received a $150 rebate b/c I was forced to leave my previous phone company and the only other company was Verizon. I've reported them to the FCC and suggest the rest of you do the same given that there are so many terrible reviews for Verizon

I would rate this company a zero if I could. Bought a phone through Ebay. Fedex won't deliver to the intended delivery address; they are holding the phone at the local facility. They won't release the phone unless Verizon (dba Cellco Partnership) allows the release. Took nine tries through the Verizon robot attendant to get a person, and that person was clueless. Wanted me to open up a subscription to talk to me about a phone that they sold to me. Wow. The level of incompetence defies belief. Hey Verizon, if your AI is THAT dumb, maybe you should rework it?

As my battery gets weaker in age the time is reduced for cell phone usage between charging…. It is obviously a mechanism that was built in the phone….. I know this because it has been confirmed. They want to practically force you into buying another cell …. And even to replace the battery it is expensive…. So much for that option. Maybe try other providers.

Verizon is the worst company out there. I wish we could go with another company, but we live in a rural area and Verizon is the only one that works it most of the time. I've just spent 40 minutes trying to set up autopay on our account and can't get it done. We've been trying for 6 years to get the name changed on our account, and we can't get that done either. They're horrible.

We were lied to about our monthly phone bill. It was supposed to be $160 per month and was $330 per month. We paid off our phones $2307 and 1 month later they are still not unlocked. We still cannot use our phones! Customer service does nothing to help!

Verizon no longer provides support for issues they are having. Their phone redirects back to their website that doesn't work. They will not take ANY calls for issues they are having

Verizon is a joke! No one there speaks clear English and they are a buisness that dont care about family or a family plan like they claim. They promised n e 2 added lines with installment payments and first service fees waived and then didnt stand by their word and told me I could add 1 line. I have more then one child that needs a phone verizon. Get your shit together and treat us equally and fairly

I have had Verizon for over 10 years. The keep charging more and more and the customer service from them sucks! They somehow canceled my insurance on over 10k in phones and internet equipment without my authorization. I learn about this and call and they assure me they will reinstate my coverage. Fast forward a month. I loose a brand new iPhone and watch. Guess what? Still no ins. So I ask well i was supposed to have my insurance coverage reinstated and now I need a phone. They tell me the coverage wont be in affect until the 3rd(a few days away) amd that it would be able to be covered because of the notes they made on the account. Well today the manager Aaron R. Informs me i wont get my ins back or a phone. They really know how to take ya to the cleaner. The do not value there customers. I will be going elsewhere.

Even one start is too much for this provider. Worse experience and customer service ever. It’s a big scam so do yourself a favor and stay away from Verizon